IRENE CASTELLANO GARRIDO
Reading
Summary
Experienced in operational systems and equipment maintenance, with a strong focus on improving workflow efficiency and maintaining high safety standards. Demonstrates effective problem-solving abilities to identify, analyze, and resolve operational challenges. Collaborative and adaptable, ensuring smooth team operations in dynamic environments. Skilled in developing practical solutions that support positive consumer and customer experiences. Committed to accurate reporting, metric tracking, and timely issue resolution. Fluent in Spanish and English, with basic proficiency in French.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Centre Engineering Operations Tech L4
Amazon Web Services
07.2025 - Current
- Stakeholder management to achieve project goal within deadline.
- Managed system performance monitoring, proactively identifying anomalies to enhance overall operational efficiency.
- Collaborated with cross-functional teams to troubleshoot complex issues, ensuring timely resolution and minimal downtime.
- Executed maintenance tasks on critical electrical and mechanical systems, adhering to established procedures and protocols.
- Provided technical training and mentorship to junior technicians, enhancing team capability and knowledge sharing.
- Developed and maintained detailed maintenance logs, ensuring accurate records and facilitating future troubleshooting efforts.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Leveraged advanced analytical skills to identify trends within large datasets, utilizing findings to optimize operational workflows accordingly.
- Provided exceptional customer support by promptly addressing concerns and taking proactive measures to prevent future issues from arising.
Data Centre Engineering Operations Tech L3
Amazon Web Services
09.2023 - 06.2025
- Understands core electrical, mechanical, and data centre systems
- Executed basic troubleshooting and maintenance tasks, adhering to established SOPs and EOPs.
- Managed equipment inspections and maintenance logs, ensuring compliance with safety and operational standards.
- Responded to alarms and incidents, performing routine site rounds to ensure operational integrity.
- Provided timely support during incident responses, following guidance from senior technicians to resolve issues.
Engineering Operations Tech Intern
Amazon Web Services
06.2023 - 09.2023
- Shadows technicians and assists with basic tasks under close supervision
- Gains basic understanding of data centre operations and maintenance
- First hand exposure to critical events
- Monitored system performance and reported anomalies to improve overall efficiency.
- Supported the execution of safety protocols and compliance measures within the facility.
- Collaborated with team members to complete small-scale technical projects and improve workflows.
- Engaged in hands-on training sessions to gain a deeper understanding of data center operations.
Education
MEng - Mechanical Engineering (First Class with Honours)
Queen Mary University
London, UK07-2023
Skills
- Operations monitoring
- Equipment inspection
- Data collection
- Process improvement
- Analytical thinking
- Program evaluation
- Idea development and brainstorming
- Time management and organizational skills
- Attention to detail
- Problem-solving abilities
- Stakeholder management
- Team leadership
- Customer relationship management
- Conflict resolution
- Project management and planning
- Budget management
Certification
- Certified in Basic SQL Training in Udemy Academy for Business
- Certified in Project Management Professional in Udemy Academy for Business
Timeline
Data Centre Engineering Operations Tech L4
Amazon Web Services
07.2025 - Current
Data Centre Engineering Operations Tech L3
Amazon Web Services
09.2023 - 06.2025
Engineering Operations Tech Intern
Amazon Web Services
06.2023 - 09.2023
MEng - Mechanical Engineering (First Class with Honours)
Queen Mary University
ADDITIONAL INFORMATION
Technical programs proficient in:
- 365 MS Office package (Excel, Work, SharePoint)
- Zoom, Teams, Google Drive, Slack
- 3D Computer Aided design or CAD (PTC Creo 3.0, Solidworks)and OptiStruct Optimisation Software
- Basic SQL
Community Service & Volunteer Work
- Sufra Food Bank [London, UK]: Volunteered to support local community needs and contribute to food distribution efforts in the area surrounding my place of work.
- SEMS Career Fairs for Women in Tech [London, UK]: Participated in initiatives promoting equal opportunities in the technology sector, supporting career development and visibility for women pursuing tech roles.