IRAM ZAHRA ADNAN
Birmingham,United Kingdom
Summary
As a dynamic and driven individual, I possess a strong work ethic and a high degree of adaptability, allowing me to thrive both independently and as part of a collaborative team. I approach challenges with determination and resilience, striving for continuous improvement and growth. I am confident in my ability to acquire new skills and complete necessary training with efficiency and dedication, ensuring seamless adaptability to any role or responsibility. My approach is enthusiastic; driven by a genuine desire to provide excellent customer service and exceed expectations.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Sales representative
AVON Cosmetics
London
2024.05 - 2025.12
- Received specialised training under Diane Wells, a top UK sales leader at Avon Cosmetics.
- Developed skills in direct sales and customer relationship management.
- Handled complaints in line with company policies.
- Responsible for packing and preparing customer orders for delivery, ensuring accuracy and timely dispatch.
- Refined communication skills and developed a strong sense of responsibility.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Assisted customers with various product needs, including bras (size, wire/no wire, skin friendly materials, etc.), postpartum sets, and comfortable nightwear.
- Helped diverse customers, from elderly women needing extended strap bras to young women seeking their first lace set.
- Contributed to customer happiness by helping women feel confident and positive in their bodies.
Store assistant
Rani Fashion House
Dudley, West Midlands
2023.09 - 2024.04
- Developed a strong passion for delivering exceptional customer service at Rani Fashions.
- Engaged with customers in both Urdu and English to understand preferences and provide tailored recommendations.
- Ensured customers found suitable items that met their needs and expectations.
- Managed stock levels and maintained an organised, visually appealing store environment.
- Contributed to high levels of customer satisfaction and a positive, welcoming shopping experience.
- Assisted the owner in achieving monthly profit targets.
- Created social media posts to promote the business and help set professional standards for the store.
Store assistant
Danyal Sweet Centre
Dudley, West Midlands
2021.06 - 2021.09
- Worked as part of a dedicated team in a fast paced food retail environment at Danyal Sweet Centre.
- Assisted customers in selecting sweets and snacks, ensuring an attractive product display.
- Maintained high standards of cleanliness and food safety.
- Interacted frequently with regular customers, offering options based on dietary needs.
- Created a welcoming atmosphere for customers.
- Assisted with stocking shelves and preparing orders for pick-up or delivery.
- Adhered to strict hygiene protocols.
- Developed strong multitasking skills and attention to detail.
Education
Bachelor of Arts - Law
Aston University
Birmingham 2025.09 - 2028.06
A-Levels - Law (B) Politics (B) Accounting (D)
Central Saint Michaels
West Bromwich, Sandwell 2021.09 - 2024.07
GCSEs - GCSE Numerical grades 7-5
The Link Academy
Dudley 2016.09 - 2021.07
Skills
- Loyalty scheme promotions
- Refund issuing
- Item bagging
- Retail awareness
- Product knowledge
- Attention to Detail
Affiliations
- Baking
- Social media content creating
- Crochet
References
References available upon request.
Timeline
Bachelor of Arts - Law
Aston University
2025.09 - 2028.06
Sales representative
AVON Cosmetics
2024.05 - 2025.12
Store assistant
Rani Fashion House
2023.09 - 2024.04
A-Levels - Law (B) Politics (B) Accounting (D)
Central Saint Michaels
2021.09 - 2024.07
Store assistant
Danyal Sweet Centre
2021.06 - 2021.09
GCSEs - GCSE Numerical grades 7-5
The Link Academy
2016.09 - 2021.07