Iram Zahoor
Worcester,Worcestershire
Summary
Dedicated healthcare professional with extensive expertise in dementia care, hospice care, and special needs accommodation. Demonstrates exceptional empathy, end-of-life compassion, and resilience in stressful situations while maintaining strict confidentiality and compliance with healthcare laws. Proficient in patient education, medical coding, NHS procedures, and first aid, complemented by strong computer literacy and time management skills. Skilled in video remote interpreting and public speaking with fluency in Urdu, ensuring effective communication across diverse cultural contexts. Committed to active learning and continuous self-improvement to deliver excellent customer care and support tailored to individual needs.
Friendly and patient, with strong communication skills and knack for problem-solving in dynamic environments. Possesses valuable transferable skills in customer service and time management, ensuring smooth and pleasant journeys for passengers. Committed to enhancing travel experience through interpreting role.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Passenger Assistant
Smart Taxis
Worcester, Worcestershire
04.2024 - Current
- Cooperated fully with drivers for smooth operation of services.
- Helped children and school students board safely, reducing risk of accidents.
- Provided exceptional customer service to all passengers, enhancing company reputation.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Completed necessary paperwork accurately at the end of each shift for record keeping purposes.
- Maintained cleanliness of the vehicle for a more comfortable journey to passengers.
- Handled luggage carefully, preventing damage to passenger belongings.
- Spoke clearly to communicate easily with non-native speakers.
- Handled special needs of children, elderly and individuals with disabilities.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
Community Voluntary Interpreter
Redditch Muslim Community
Redditch, Worcestershire
01.1999 - Current
- Enhanced relationships with global clients through precise interpretation services.
- Offered cultural input to speakers, assisting parties speaking different languages communicate.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Managed conversational flow without dominating or intruding.
- Delivered clear communication by accurately translating complex technical documents.
- Translated crucial health information, ensuring accurate diagnosis and treatment.
- Interpreted [Type] language for one-on-one conversations and group presentations.
- Adapted rapidly to changing situations in a busy hospital environment, contributing to efficient operations.
- Aided multicultural healthcare teams by reliably translating internal communications.
- Mitigated risk of misunderstanding by explaining complicated procedures in simple language.
- Facilitated clearer communication with non-English speaking patients to alleviate their anxieties.
- Improved client relationships by providing accurate and timely translations.
Nursing Associate Medical Nurse
NHS Worcestershire Acute
Worcester, Worcestershire
11.2006 - 03.2024
- Managed a caseload of patients, ensuring effective coordination of care plans.
- Enhanced team collaboration for improved patient outcomes via regular communication with healthcare professionals.
- Provided emotional support to distressed families during critical illness periods offering solace during trying times.
- Handled medical emergencies skillfully resulting in saved lives on numerous occasions.
- Participated in staff meetings to share feedback about patients' conditions; facilitated proactive changes in treatment plans.
- Assisted during physical examinations by doctors; enabled more efficient consultations.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Actively developed professional healthcare competencies through regular training.
- Positioned, lifted and transported patients with limited mobility.
Education
Diploma of Higher Education - Health Studies
New College Bromsgrove
Redditch 09.1998 - 07.2000
GCSEs - GCSE
Abbey High School
Redditch 09.1997 - 07.1998
Certificate of Higher Education - Higher Education
Islamic Institute
Redditch, Worcestershire 01.2003 - 01.2004
Skills
- Capable of heavy lifting
- Adaptability to schedule changes
- Alertness during long hours
- Resilient in stressful situations
- End-Of-Life compassion
- Empathy towards patients
- Dementia care training
- Hospice care knowledge
- Patient education competence
- Compliance to healthcare laws
- Confidentiality maintenance
- Computer literate
- Time efficiency
- First aid proficiency
- Familiarity with NHS procedures
- Medical coding understanding
- Active learning adaptability
- Special needs accommodation
- Urdu language proficiency
- Public speaking confidence
- Adaptability to various contexts
- Video remote interpreting
- Video conference interpretation
- Capacity for self-improvement
- Patience and tolerance
- Excellent customer care
- Cultural understanding
- Listening accuracy
- Excellent communication skills
References
References available upon request.
Timeline
Passenger Assistant
Smart Taxis
04.2024 - Current
Nursing Associate Medical Nurse
NHS Worcestershire Acute
11.2006 - 03.2024
Certificate of Higher Education - Higher Education
Islamic Institute
01.2003 - 01.2004
Community Voluntary Interpreter
Redditch Muslim Community
01.1999 - Current
Diploma of Higher Education - Health Studies
New College Bromsgrove
09.1998 - 07.2000
GCSEs - GCSE
Abbey High School
09.1997 - 07.1998