Iram Shaszadi
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
11
11
years of professional experience
Work History
Business Development Executive
Clear Business (Verastar)
Manchester
2023.11 - 2024.03
- Specialized in increasing revenue through strategic upselling and cross-selling efforts.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Negotiated contracts with clients for new business development initiatives.
Sales Advisor
A1 Comms
2022.09 - 2023.01
- Handle customer calls to drive sales.
- Contacted prospective customers for new business opportunities.
Sales Advisor
Firstsource UK (The Economist)
2021.07 - 2022.06
- Address and resolve subscription termination requests using phone calls and online messaging.
- Encouraged customers to maintain their subscriptions by effectively promoting The Economist.
Warehouse Operative
Amazon
2021.02 - 2021.04
- Coordinated full spectrum of merchandise for Amazon and its UK-based Marketplace vendors.
- Utilized radio frequency scanners to manage inventory efficiently.
- Met and exceeded departmental targets regularly.
Warehouse Operative
M&S Distribution Centre
2020.08 - 2020.12
- Monitored and ensured compliance with quality standards.
- Handled national and international customer orders.
- Consistently maintained high accuracy levels.
English Teacher
Giraffe English
2019.11 - 2020.02
- Teaching English to students aged 3 to 12.
- Designed and presented lesson plans.
- Monitored academic progress alongside consistent educational support.
- Taking part in various extracurricular tasks.
English Teacher
Education First
2019.07 - 2019.08
- Instructed English to international children.
- Organized and implemented events and projects.
Showroom Customer Advisor
B&Q plc
2017.11 - 2019.01
- Managed inventory and maintained stock levels.
- Delivered orientation and skills development sessions to new team members.
- Guided shoppers through their purchases.
Service Coordinator
Webhelp TSc
2017.03 - 2017.08
- Supervise and sustain optimal performance of building systems within all UK Boots locations.
- Coordinated service schedules and appointments with clients.
Customer Service Advisor
Webhelp TSc
2015.03 - 2017.03
- Provided comprehensive training on EE databases.
- Upgrading EE customers
- Managed digital sales transactions effectively.
- Resolving issues related to cancellations.
Internship (Research and Engagement Officer)
De Montfort University
2015.01 - 2015.02
- Elevated visibility of professors' work in scholarly and local communities.
- Created content including videos, podcasts, and visual aids for information gathering.
Volunteer
Children First, Derby
2013.09 - 2014.05
- Supported youth with troubled backgrounds.
- Facilitating recovery for children’s normalcy.
- Planned and executed daily excursions.
Volunteer
De Montfort University
2013.11 - 2014.04
- Conducted mooting sessions at University.
- Guided students in preparing debates for various cases.
- Instructed students on essential legal concepts.
Education
Global Prosperity Beyond GDP -
UCL (University College London)
01.2021
Trinity CertTESOL Course -
TEFL Iberia
Barcelona, Spain06.2019
LLB (Hons) - Law and Criminal Justice
De Montfort University
Leicester, UK06.2014
A Levels - Law, Sociology, English Lang And Lit, Psychology, EPQ Law And Politics
The Joseph Wright Centre
Derby07.2011
10 GCSE’s - English and Mathematics
Bemrose School
Derby07.2009
Master of Science - Finance
The Open University
Milton KeynesSkills
- Interpersonal skills
- Resilience
- Drive
- Ability to work under pressure
- Commitment
- Adaptability
- Versatile skill set
- Market trend analysis
- Customer acquisition
- Training and mentoring
- Team building expertise
- Database management
Hobbies and Interests
- Travelling
- Gaining knowledge about new cultures
- Painting
- Rock climbing
- Attending the gym
- Reading books
- Watching documentaries
- Learning new things
References
Available on request
Timeline
Business Development Executive
Clear Business (Verastar)
2023.11 - 2024.03
Sales Advisor
A1 Comms
2022.09 - 2023.01
Sales Advisor
Firstsource UK (The Economist)
2021.07 - 2022.06
Warehouse Operative
Amazon
2021.02 - 2021.04
Warehouse Operative
M&S Distribution Centre
2020.08 - 2020.12
English Teacher
Giraffe English
2019.11 - 2020.02
English Teacher
Education First
2019.07 - 2019.08
Showroom Customer Advisor
B&Q plc
2017.11 - 2019.01
Service Coordinator
Webhelp TSc
2017.03 - 2017.08
Customer Service Advisor
Webhelp TSc
2015.03 - 2017.03
Internship (Research and Engagement Officer)
De Montfort University
2015.01 - 2015.02
Volunteer
De Montfort University
2013.11 - 2014.04
Volunteer
Children First, Derby
2013.09 - 2014.05
Global Prosperity Beyond GDP -
UCL (University College London)
Trinity CertTESOL Course -
TEFL Iberia
LLB (Hons) - Law and Criminal Justice
De Montfort University
A Levels - Law, Sociology, English Lang And Lit, Psychology, EPQ Law And Politics
The Joseph Wright Centre
10 GCSE’s - English and Mathematics
Bemrose School
Master of Science - Finance
The Open University