Iram Rehman
Manchester
Summary
I am an honest and reliable individual with a responsible and professional attitude to any task I am given. I can work effectively as a team member, as well as independently. I have excellent communication and interpersonal skills. I would welcome any training and personal development opportunities, as I am keen to secure the stability of employment. I'm now seeking a new opportunity allowing me to continue utilising my skills and experience to make a measurable difference.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
Work history
Senior Advisor- Commercial applications
First Source (Contracted to Barclaycard Stockton)
09.2012 - 01.2014
- Reviewing Commercial application for Businesses ranging from Sole Traders, Large Corporates
- First-Class Customer Service experience for all customers
- Responding and reviewing application in a timely and thorough manner
- Prioritising customer queries using relevant different systems
- Adhering to strict timescales
- Maintaining customer records to meet management procedures.
Customer Relationship Advisor
First Source
- 10.2012
- Managing incoming and outgoing customer complaints
- Investigating claims thoroughly using guidelines as required by FSA
- Attentively listening to customer complaints and needs
- Using in partial judgment and showing empathy while staying profession in handling customer complaints
- Effective time management skills to meet personal targets
- Maintaining high levels of customer service at all times
- Securing customer records and following GDPR.
Retail Sales Assistant
Blue Star
11.2011 - 04.2012
- My duties consisted of working mostly on the shop floor as well as the stockroom
- Dealing and greeting customers and ascertain what each customer’s needs were
- Working part of a team and assisting colleagues when necessary
- Confidentiality dealing with customers & assisting if help was needed
- Independently operating accurately with EPOS system.
Sales Assistant
Card Factory
11.2009 - 12.2010
- Whilst working on a busy shop floor I had to deal with customers face to face, help regarding any queries and assistance, also I carried out work in the stock room as well which was checking stock over and making sure it was all ready to be put out
- Maintain effective working relationships with colleagues
- Flexible and adaptable
- Stock management.
Education
Criminology with Law -
Teesside University
A Level - Law - undefined
Middlesbrough College
A Level - Media - undefined
Middlesbrough College
AS Level - Sociology - undefined
Middlesbrough College
ICT, Level 2 - undefined
Middlesbrough College
GCSE - undefined
Kings Manor School
CACHE - Child Care, Level 2 - undefined
Kings Manor School
Custom
English (Fluent), Urdu, Punjabi (Basic), Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Timeline
Senior Advisor- Commercial applications
First Source (Contracted to Barclaycard Stockton)
09.2012 - 01.2014
Retail Sales Assistant
Blue Star
11.2011 - 04.2012
Sales Assistant
Card Factory
11.2009 - 12.2010
Customer Relationship Advisor
First Source
- 10.2012
A Level - Law - undefined
Middlesbrough College
A Level - Media - undefined
Middlesbrough College
AS Level - Sociology - undefined
Middlesbrough College
ICT, Level 2 - undefined
Middlesbrough College
GCSE - undefined
Kings Manor School
CACHE - Child Care, Level 2 - undefined
Kings Manor School
Criminology with Law -
Teesside University
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