Summary
Overview
Work history
Education
Custom
Timeline
Generic

Iram Rehman

Manchester

Summary

I am an honest and reliable individual with a responsible and professional attitude to any task I am given. I can work effectively as a team member, as well as independently. I have excellent communication and interpersonal skills. I would welcome any training and personal development opportunities, as I am keen to secure the stability of employment. I'm now seeking a new opportunity allowing me to continue utilising my skills and experience to make a measurable difference.

Overview

4
4
years of professional experience
2010
2010
years of post-secondary education

Work history

Senior Advisor- Commercial applications

First Source (Contracted to Barclaycard Stockton)
09.2012 - 01.2014
  • Reviewing Commercial application for Businesses ranging from Sole Traders, Large Corporates
  • First-Class Customer Service experience for all customers
  • Responding and reviewing application in a timely and thorough manner
  • Prioritising customer queries using relevant different systems
  • Adhering to strict timescales
  • Maintaining customer records to meet management procedures.

Customer Relationship Advisor

First Source
- 10.2012
  • Managing incoming and outgoing customer complaints
  • Investigating claims thoroughly using guidelines as required by FSA
  • Attentively listening to customer complaints and needs
  • Using in partial judgment and showing empathy while staying profession in handling customer complaints
  • Effective time management skills to meet personal targets
  • Maintaining high levels of customer service at all times
  • Securing customer records and following GDPR.

Retail Sales Assistant

Blue Star
11.2011 - 04.2012
  • My duties consisted of working mostly on the shop floor as well as the stockroom
  • Dealing and greeting customers and ascertain what each customer’s needs were
  • Working part of a team and assisting colleagues when necessary
  • Confidentiality dealing with customers & assisting if help was needed
  • Independently operating accurately with EPOS system.

Sales Assistant

Card Factory
11.2009 - 12.2010
  • Whilst working on a busy shop floor I had to deal with customers face to face, help regarding any queries and assistance, also I carried out work in the stock room as well which was checking stock over and making sure it was all ready to be put out
  • Maintain effective working relationships with colleagues
  • Flexible and adaptable
  • Stock management.

Education

Criminology with Law -

Teesside University

A Level - Law - undefined

Middlesbrough College

A Level - Media - undefined

Middlesbrough College

AS Level - Sociology - undefined

Middlesbrough College

ICT, Level 2 - undefined

Middlesbrough College

GCSE - undefined

Kings Manor School

CACHE - Child Care, Level 2 - undefined

Kings Manor School

Custom

English (Fluent), Urdu, Punjabi (Basic), Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Timeline

Senior Advisor- Commercial applications

First Source (Contracted to Barclaycard Stockton)
09.2012 - 01.2014

Retail Sales Assistant

Blue Star
11.2011 - 04.2012

Sales Assistant

Card Factory
11.2009 - 12.2010

Customer Relationship Advisor

First Source
- 10.2012

A Level - Law - undefined

Middlesbrough College

A Level - Media - undefined

Middlesbrough College

AS Level - Sociology - undefined

Middlesbrough College

ICT, Level 2 - undefined

Middlesbrough College

GCSE - undefined

Kings Manor School

CACHE - Child Care, Level 2 - undefined

Kings Manor School

Criminology with Law -

Teesside University

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Iram Rehman