Ira Lewis
Luton,Bedfordshire
Summary
Highly skilled software engineer with expertise in C++, MPLAB IDE, Proteus, Multisim, and Unity. Demonstrates strong competencies in communication, organisation, planning, and search algorithms. Proficient in computer hardware builds, circuit boards, and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook. Committed to leveraging technical skills to drive innovative solutions and enhance operational efficiency.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Driver
Air Culinaire Worldwise
Luton
10.2024 - Current
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Provided reliable service as a result of meticulous attention to detail.
- Managed time efficiently to meet all delivery deadlines.
- Communicated effectively with customers to confirm deliveries.
Call Handler Repairs Advisor
Gilmartins
Houghton Regis, Central Bedfordshire
04.2024 - 08.2024
- Assisted customers to understand complex information using simple language.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Demonstrated exceptional understanding of company products and services, resulting in informed client interactions.
- Supported other departments with overflow calls during peak periods.
Customer Support Officer
BTS Luton Borough Council
Luton
07.2023 - 03.2024
- Handling emails, responding to customer queries and complaints, sending letters for inspections of their property, answering their questions and advising them on the best solutions to their problems
- Calls - Making phone calls to customers to schedule services repairs, follow-up calls, and listening to their complaints
- Using specialised systems such as IBS, DRS
Consumer Care Agent
Electrolux
Luton
05.2022 - 07.2023
- Handling 15-30 emails per day, responding to customer queries and complaints, receiving letters through the mail, answering their questions and advising them on the best solutions to their problems
- Payments - As a courtesy to customers, process payments for them
- Customer banking details and processing payments
- Calls - Making phone calls to customers to schedule services repairs, follow-up calls, and listening to their complaints
- Using specialised systems such as Genesys, SAP, and C4C
- Dealing with appliance exchanges throughout the company, also finding and allocating stock to specific appliances
- Handling Alleged Incidence Reports
Inbound Sales Advisor (EE&BT)
Webhelp
02.2022 - 05.2022
- Ensure that customers are given correct information on devices and price plans
- To check the stock of devices
- Retain and Upgrade clients with key sales skills
- Maintaining KPI's and giving the best customer experience
Delivery Rider
Zapp Delivery
London
09.2021 - 01.2022
- Ensure that orders are completed on time
- To check if the vehicle used is in good working order
- Assisting any staff members with stock
- Maintaining a clean store for all riders and staff members
Batchcard Technician
Target HealthCare LTD
Luton
04.2021 - 09.2021
- Responsible for printing Batchcards
- Managing stock levels
- Drug and equipment dispensing
- Handling customer orders
- Liaise with manager to ensure bulk orders are completed successfully
Warehouse Assistant
The Range
Luton
09.2020 - 02.2021
- Assisting staff with the location of booked in items
- Booking in stock and parcels with use of Mercatus and Roma
- Breaking down stock and sorting into store departments
- Liaise with managers about upcoming deliveries and stock levels
Manufacturing
Mologic
Bedford
06.2020 - 08.2020
- Building and sorting Covid-19 test for company distribution
- Working in large teams to reach company KPI’s and ensuring that is achieved in a timely manor
- Liase directly with the manufacturing manager and suggested new processes that could be implemented
- Helped with the onboarding with new starters
Parcel Sorter
Flexistaff
Dunstable
07.2018 - 09.2018
- Worked in a small team ensuring that the company standards of sorting was met
- Reached targets that were set by shift manager
- Always ensuring the work environment was clear and optimal for health & safety
- Attention to detail when sorting parcels into different locations
Warehouse Assistant
Curry’s PC World
Coventry
11.2017 - 01.2018
- Ensuring sales operations run smoothly in the warehouse
- Delivery of stock from pallets in warehouse to customers promptly and safely
- Maintain a high work rate when working in a team to ensure optimal work is being performed
- Stock replacement is done in a timely manner along with product and price validation
Sales Assistant
Card Factory
Coventry
10.2017 - 12.2017
- Customer facing sales assistant establishing a high level of customer service
- Maintaining customer sales and cash handling
- Restock of products to ensure that customers can peruse the array of items
- Maintain a clean and tidy customer friendly environment
Retail Merchandiser
Allenday
Dunstable
07.2017 - 09.2017
- Organized store displays in accordance with store targets and implemented creative solutions to existing problems
- Provided retail support to supermarkets across the UK in stores including Tesco, Morrison's, Waitrose and Starbucks
- Encouraged group meeting and designated suitable assignments to each colleague
- Held gatherings with key partners to make SMART targets
Tele-Canvasser
Anglian Home Improvement
Luton
04.2016 - 09.2016
- Reach high sales targets in a metric driven environment
- Outbound calls and securing client appointments
- Delivering excellent customer service whilst being efficient with time
Education
Beng - Computer Hardware and Software Engineering
University Coventry
Coventry 09.2016 - 09.2019
BTEC Level 3 Extended Diploma - In IT
Barnfield College
09.2014 - 06.2016
11 GCSE’s - undefined
Challney High School for Boys
01.2008 - 01.2013
Skills
- Communication
- Organisation
- Planning
- Software Engineering
- C
- MPLAB IDE
- Proteus
- Multisim
- Unity
- Search Algorithms
- Computer hardware builds
- Circuit boards
- Microsoft Office
Custom
- Interested in health and fitness and gym training for better discipline and achieving goals.
- Enjoy knowledge of human physiology as an outside interest and team training at my local gym.
- All things technology and increasing my knowledge about crypto currencies, stock markets and currency pairs.
Timeline
Driver
Air Culinaire Worldwise
10.2024 - Current
Call Handler Repairs Advisor
Gilmartins
04.2024 - 08.2024
Customer Support Officer
BTS Luton Borough Council
07.2023 - 03.2024
Consumer Care Agent
Electrolux
05.2022 - 07.2023
Inbound Sales Advisor (EE&BT)
Webhelp
02.2022 - 05.2022
Delivery Rider
Zapp Delivery
09.2021 - 01.2022
Batchcard Technician
Target HealthCare LTD
04.2021 - 09.2021
Warehouse Assistant
The Range
09.2020 - 02.2021
Manufacturing
Mologic
06.2020 - 08.2020
Parcel Sorter
Flexistaff
07.2018 - 09.2018
Warehouse Assistant
Curry’s PC World
11.2017 - 01.2018
Sales Assistant
Card Factory
10.2017 - 12.2017
Retail Merchandiser
Allenday
07.2017 - 09.2017
Beng - Computer Hardware and Software Engineering
University Coventry
09.2016 - 09.2019
Tele-Canvasser
Anglian Home Improvement
04.2016 - 09.2016
BTEC Level 3 Extended Diploma - In IT
Barnfield College
09.2014 - 06.2016
11 GCSE’s - undefined
Challney High School for Boys
01.2008 - 01.2013
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