IRA CIOPEICA
Woking,UK
Summary
Experienced People Manager with extensive expertise in HR practices and compliance, employee relations, and training and development. Proven track record in designing and delivering impactful training programs, enhancing employee engagement, and fostering a positive company culture. Adept at stakeholder engagement, process improvement, and organisation. Skilled in SAP SuccessFactors, MS Office, payroll processing, employment law, and handling disciplinaries, grievances. Committed to promoting diversity and inclusion initiatives while ensuring effective workforce planning and leadership development. Career goal: to leverage HR expertise to drive organisational success through innovative HR strategies.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
People Manager
MLS Operations
Staines-upon-Thames, Surrey
08.2023 - 01.2026
- Deliver HR and people practices across four restaurants (440 employees), improving training compliance from 55% to 100%.
- Support supervisors with employee relations, onboarding, and wellbeing initiatives.
- Design and deliver training for Trainee Floor Managers, enhancing leadership skills and operational knowledge.
- Prepare restaurants for external audits (PWC), achieving 100% compliance in working hours, RTW, pay, onboarding, and ethical recruitment.
- Manage redundancy, retention, and redeployment processes in line with statutory requirements.
Assistant Manager
MLS Operations
09.2017 - 08.2023
- Collaborated with management team to support Store Manager in driving learning, development, and business growth.
- Successfully led e-learning completion (SRI and WVP) for entire team of 86 members by setting deadlines, tracking progress, and fostering supportive learning culture.
- Strengthened on-job training and coaching by engaging team members, monitoring progress, and providing tailored guidance.
- Spearheaded transition from paper-based to digital systems, streamlining processes and improving efficiency.
- Promoted talent development and career progression, encouraging ambition and supporting individuals in achieving professional goals.
- Managed daily operations to ensure smooth running of shop floor.
- Monitored sales performance regularly adjusting strategies as required.
Credit Manager
Mini-Credit Services
01.2010 - 05.2013
- Assessed credit applications, verified customer data, and ensured compliance with financial regulations.
- Prepared reports and recommendations for management on credit approvals and risk assessment.
- Delivered clear explanations to clients regarding credit terms and decisions, ensuring transparency and trust.
- Increased sales by 10% 2 quarters in row
- Identified opportunities for process improvement within department leading to enhanced productivity levels.
- Conducted comprehensive credit risk assessments for improved lending decisions.
Customer Service Representative
Various Telecom Companies
06.2008 - 12.2010
- Managed customer accounts, resolved queries, and promoted service upgrades.
- Maintained accurate records and processed transactions efficiently.
- Developed strong communication skills by liaising with diverse clients.
Retail Assistant
Lidl & Kaufland
01.2005 - 01.2008
- Provided excellent customer service and supported daily store operations.
- Assisted with stock management and ensured compliance with health and safety standards.
- Worked collaboratively in fast-paced environment while studying full-time.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Boosted sales through suggestive selling techniques.
Education
Higher National Diploma - Philosophy
AL. Ioan Cuza
Issy, Romania 09.2006 - 07.2009
Skills
- HR Practices & Compliance (Right to Work, audits, onboarding)
- Employee Relations & Wellbeing
- Training & Development (design and delivery)
- Stakeholder Engagement & Communication
- Process Improvement & Organisation
- SAP SuccessFactors (training completed)
- Employee benefits administration
- Employee engagement
- Succession planning
- Workforce planning
- Diversity and inclusion initiatives
- Payroll processing
- Employment termination
- MS Office
- Disciplinaries, grievances and tribunals
- Employment relations
LANGUAGES
English: Excellent (UK)
Romanian: Native
Russian, Italian and Spanish: good
EDUCATION & TRAINING
- SAP SuccessFactors Functional Consultant (Training) – Wizcore Training & Internship Programme
- PR and Social Communication – Al. I. Cuza University, Iassy, Romania
Career Break
2013 – 2017: Took a career break for maternity and relocation from Romania to the UK.
Timeline
People Manager
MLS Operations
08.2023 - 01.2026
Assistant Manager
MLS Operations
09.2017 - 08.2023
Credit Manager
Mini-Credit Services
01.2010 - 05.2013
Customer Service Representative
Various Telecom Companies
06.2008 - 12.2010
Higher National Diploma - Philosophy
AL. Ioan Cuza
09.2006 - 07.2009
Retail Assistant
Lidl & Kaufland
01.2005 - 01.2008