Iqra Umar
Hayes,London
Summary
Hard-working, reliable, and highly motivated individual with a strong commitment to achieving goals and delivering high-quality work. I am organized and punctual, with the ability to adapt quickly to different situations and work effectively both independently and as part of a team. I demonstrate a mature and professional approach to responsibilities, with excellent time management and a strong work ethic. I am always striving to complete tasks to a high standard whilst maintaining a friendly and positive attitude.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Senior Sales Executive
KHAADI
2019.01 - 2025.01
- Managing deliveries and stock
- Inventory keeping
- Providing customer service
- Demonstrating products to encourage purchases by showcasing features and benefits
- Operating tills
- Visual Merchandising
- Attending calls
- Administrative work (liasing with the Head Office)
- Assisting Managers with hiring
- Training and allocating tasks to those working under
- Managing the store in the absence of the store manager
Administrative Assistant
Nabil Hajj & Umrah
London
2019.01 - 2019.10
- Met with customers who visited the office and provided them with information about our travel packages
- Collected passports and sensitive information discreetly maintaning high level of confidentiality at all times
- Liased with booking agents working abroad to connect them to the customers and their individual needs
- Processed visa applications online and by visiting the relevant embassy
- Carried out all postage duties
- Improved customer satisfaction through prompt response to email and phone queries
- Maintained stock levels to avoid shortages in office supplies.
- Helped organise and execute company events
Practical Examination Assistant
UCL
Hampstead
2017.01
- Handling paperwork
- Interacting with students and examiners to ensure adequate execution of the exam
- Preparing exam equipment
- Directing students around their practical exam
Student Ambassador
UCL
London
2016.01
- Helping to plan and set up open-day events
- Greeting and registering students
- Leading campus tours
- Interacting with prospective students, answering their questions and sharing my experience.
Sales Assistant
Matalan
Hayes
2017.01 - 2018.01
- Providing excellent customer service
- Stocking the shop-floor
- Displaying new delivery items
- Maintaining the shop-floor
- Operating tills
- Processing collections
Volunteer
Cancer Research UK
Hayes
2013.01 - 2014.01
- Managing the daily functioning of the store
- Fundraising
Administration Assistant
Afta Tours
Kenton
2011.01
- Checking inventories
- Data entry into Microsoft excel and specialised software
- Creating labels
- Dealing with customers (in-person and on the phone)
- Organising paperwork
- Assisting colleagues with general administration
Education
BSc - Psychology
University College London (UCL)
2015.01 - 2018.01
Barnhill Community High School
Yeading 2009.01 - 2015.01
Skills
- IT: Microsoft Word, Excel and PowerPoint
Hobbies/ interests
I enjoy playing sports such as badminton. I am also passionate about photography and enjoy creating art as well as interacting with different types of people.
Extracurricular activities
I have completed a skills development programme called 'the challenge' with the national citizen service and have also completed my bronze Duke of Edinburgh award. I have also volunteered as an ambassador during school and worked in university events and completed extracurricular group-work programmes such as UCL’s ‘Global Citizenship Programme’.
Timeline
Senior Sales Executive
KHAADI
2019.01 - 2025.01
Administrative Assistant
Nabil Hajj & Umrah
2019.01 - 2019.10
Practical Examination Assistant
UCL
2017.01
Sales Assistant
Matalan
2017.01 - 2018.01
Student Ambassador
UCL
2016.01
BSc - Psychology
University College London (UCL)
2015.01 - 2018.01
Volunteer
Cancer Research UK
2013.01 - 2014.01
Administration Assistant
Afta Tours
2011.01
Barnhill Community High School
2009.01 - 2015.01