Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Iqra Siddique

Iqra Siddique

Croydon,Surrey

Summary

Successful at managing files, directing guests and restocking office supplies such as paper and snacks. Open and clear communicator with good planning skills, adaptable nature, and analytical approach. Dedicated and focused administrator excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking role of increased responsibility and authority. Skilled Receptionist knowledgeable in lead generation and data management. Strong skills in Salesforce and Microsoft Office administration. Seeking to leverage professional experience and abilities into administrative leadership role. Seasoned Administrative professional familiar with clerical areas, accounting procedures, and records management requirements. Positive, upbeat, and dependable team player with analytical, resourceful, and adaptable approach to solving routine and complex problems. Looking for challenging new role with opportunity to make lasting impact. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professionally and great initiative. Hardworking Assistant familiar with Excel and project management. Passionate about business success and talented at supporting executive, team, and customer needs.

Overview

7
7
years of professional experience

Work History

Customer assistant and Barista

M&S Simply Food
Croydon, Surrey
12.2023 - Current
  • Handled cash and card payments with accuracy.
  • Advised customers on availability, pricing and location of products.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending and increased sales by 20 percent.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.

TEAM LEADER

M & S simply food
Sutton, London
11.2022 - 01.2023
  • Automated payroll and HR reporting using (Software, Hosted welcome events for new hires to build company culture
  • Oversaw recruitment process and onboarded Number+ new staff
  • Created professional templates for offer letters and employment contracts
  • Processed payroll for Number] employees working with accounting team
  • Managed performance appraisal systems and policies
  • Recruited, hired and trained new employees to optimize profitability managed over 15 interviews per day.
  • Facilitated new hire on-boarding programmed by scheduling training initiatives, resolving issues and processing paperwork.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Followed opening, closing and shift changeover procedures for seamless operations.

Administration Assistant

Miles Stone Developers
Islamabad, Pakistan
01.2022 - 08.2022
  • Managed incoming and outgoing calls for busy office
  • Managed day-to-day admin, including file organization, spreadsheet development and report writing
  • Increased customer satisfaction by greeting visitors promptly and professionally 30 per day.
  • Answered inquiries concerning standardized policies, procedures, and regulations
  • Managed clerical needs of employees, including administrative support, file management, and stationery supplies
  • Created professional meeting agendas, took minutes, and followed up on action items
  • Maintained office files in both electronic and hard copies
  • Oversaw organization, filing, and retrieval of Number, customer records
  • Organized client events and conferences.

Coordinator

Blue Group of Companies
Lahore, Pakistan
02.2020 - 07.2020
  • Answered phone calls and responded to emails from clients approximately 50 per day.
  • Managed and prioritised varied and busy workload to meet deadlines.
  • Trained and assigned tasks to team members.
  • Coordinated project meetings, documenting key action items and decisions.
  • Planned and coordinated events and activities, maintaining seamless and efficient workflow.
  • Scheduled meetings to discuss progress of projects and tasks.
  • Build and maintained strong relationships with partners and key stakeholders.
  • Monitored processes and proposed recommendations for improvements.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Received and actioned feedback to improve personal performance.
  • Assisted in creating and updating project documentation templates.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Assistant Branch Manager

IGI Life Insurance Pakistan
Faisalabad, Pakistan
01.2017 - 03.2019
  • Oversaw audits to collate accurate data and recommend constructive improvements.
  • Coached and mentored junior staff to maximise finance department capabilities.
  • Organised financial data and reports detailing key metrics, completing within agreed timeframes.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Represented business in negotiations with external partners.
  • Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
  • Identified market demands and consumer trends to increase customer base and retention rates.
  • Managed over 50 customers per day.

Education

BS(Hons) Bioinformatics & Biotechnology - Bioinformatics & Biotechnology

Government college university Faisalabad (Pakistan)
Faisalabad (Pakistan)

FSC (Pre-Medical) - Biology,Physics,Chemistry

Punjab group of colleges - Gujranwala (Pakistan)
Gujranwala (Pakistan)

Matric - Science

Government Girls High School - Ali pur Chattha (Pakistan)
Ali pur Chattha (Pakistan

Skills

  • Team player
  • Sales techniques
  • Product knowledge
  • Customer relations
  • Stock management
  • Well-organised multitasker
  • Keen problem solver
  • Hard-working

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer assistant and Barista

M&S Simply Food
12.2023 - Current

TEAM LEADER

M & S simply food
11.2022 - 01.2023

Administration Assistant

Miles Stone Developers
01.2022 - 08.2022

Coordinator

Blue Group of Companies
02.2020 - 07.2020

Assistant Branch Manager

IGI Life Insurance Pakistan
01.2017 - 03.2019

BS(Hons) Bioinformatics & Biotechnology - Bioinformatics & Biotechnology

Government college university Faisalabad (Pakistan)

FSC (Pre-Medical) - Biology,Physics,Chemistry

Punjab group of colleges - Gujranwala (Pakistan)

Matric - Science

Government Girls High School - Ali pur Chattha (Pakistan)
Iqra Siddique