Iqra Shamim
willing to commute,Greater Manchester
Summary
Offering strong empathy, communication, and problem-solving skills. Knowledgeable about supporting students with emotional and behavioural challenges, fostering positive and inclusive environment. Ready to use and develop active listening, conflict resolution, and mentoring in a school pastoral/admin role.
Overview
2
2
years of professional experience
Work history
Sales advisor
River Island
Trafford, Manchester
11.2023 - Current
- Maintained clean, organised retail environment to enhance smooth shopping experience.
- Increased sales by 85% through effective negotiation techniques with logical approach.
- Paying attention to detail whilst size-ordering and organising stock.
- Working with teams to boost sales by 70% during busy times, whilst handling other major tasks.
- Reassuring and empathising with customers to resolve issues effectively contributed to customer satisfaction in surveys.
- Facilitated smooth checkout process with reassurance, enhancing customer satisfaction levels.
- Responded promptly and effectively to emergencies using established protocols.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Handled sensitive information with discretion and professionalism.
Tax and accounting volunteer
A.N & Co
Rochdale, Greater Manchester
01.2023 - 08.2023
- Created and organised files as well as other clerical work.
- Producing spreadsheets to quantify data efficiently and accurately using Microsoft software.
- Dealt with phone call and communicating clients' enquiries appropriately and accordingly to meet their needs.
- Managed conflict resolution for maintaining peace in the facility.
- Prioritising tasks to meet critical deadlines within a time frame which reduced overloading tasks by 70%.
- Paid attention to detail to avoid administrative errors whilst carrying out clerical tasks.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Increased operational efficiency by streamlining administrative processes.
Education
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels -
Rochdale Sixth Form College
GCSEs - 5 GCSEs grade 4/above including Maths and English
Wardle Academy
Rochdale, Greater ManchesterSkills
- Computer literacy
- Strong communication
- Effective networking
- Attentiveness to detail
- Fast learner
- Time management
- Ethical decision making
- Customer service excellence
- Data analysis
- Customer/client engagement
- Critical and logical thinking
- Microsoft office utilisation
- Incident reporting
- Informed decision making
Languages
Pothwari
References
References available upon request.
Custom
5,C1
Timeline
Sales advisor
River Island
11.2023 - Current
Tax and accounting volunteer
A.N & Co
01.2023 - 08.2023
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels -
Rochdale Sixth Form College
GCSEs - 5 GCSEs grade 4/above including Maths and English
Wardle Academy
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