Iqra Shamim
willing to commute,Greater Manchester
Summary
Offering strong empathy, communication, and problem-solving skills. Knowledgeable about supporting students with emotional and behavioural challenges, fostering positive and inclusive environment. Ready to use and develop active listening, conflict resolution, and mentoring in a school pastoral/admin role.
Overview
2
2
years of professional experience
Work history
Sales advisor
River Island
Trafford, Manchester
11.2023 - Current
- Maintained clean, organised retail environment to enhance smooth shopping experience.
- Increased sales by 85% through effective negotiation techniques with logical approach.
- Paying attention to detail whilst size-ordering and organising stock.
- Working with teams to boost sales by 70% during busy times, whilst handling other major tasks.
- Reassuring and empathising with customers to resolve issues effectively contributed to customer satisfaction in surveys.
- Facilitated smooth checkout process with reassurance, enhancing customer satisfaction levels.
- Responded promptly and effectively to emergencies using established protocols.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Handled sensitive information with discretion and professionalism.
Tax and accounting volunteer
A.N & Co
Rochdale, Greater Manchester
01.2023 - 08.2023
- Created and organised files as well as other clerical work.
- Producing spreadsheets to quantify data efficiently and accurately using Microsoft software.
- Dealt with phone call and communicating clients' enquiries appropriately and accordingly to meet their needs.
- Managed conflict resolution for maintaining peace in the facility.
- Prioritising tasks to meet critical deadlines within a time frame which reduced overloading tasks by 70%.
- Paid attention to detail to avoid administrative errors whilst carrying out clerical tasks.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Increased operational efficiency by streamlining administrative processes.
Education
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels -
Rochdale Sixth Form College
GCSEs - 5 GCSEs grade 4/above including Maths and English
Wardle Academy
Rochdale, Greater ManchesterSkills
- Computer literacy
- Strong communication
- Effective networking
- Attentiveness to detail
- Fast learner
- Time management
- Ethical decision making
- Customer service excellence
- Data analysis
- Customer/client engagement
- Critical and logical thinking
- Microsoft office utilisation
- Incident reporting
- Informed decision making
Languages
Pothwari
References
References available upon request.
Custom
5,C1
Timeline
Sales advisor
River Island
11.2023 - Current
Tax and accounting volunteer
A.N & Co
01.2023 - 08.2023
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels -
Rochdale Sixth Form College
GCSEs - 5 GCSEs grade 4/above including Maths and English
Wardle Academy
Similar Profiles
Megan BennettMegan Bennett
Senior Merchandise Admin Assistant at River IslandSenior Merchandise Admin Assistant at River Island
Ilona TankIlona Tank
Additional responsibilites at river islandAdditional responsibilites at river island
Saoirse WeirSaoirse Weir
Product Manager at River IslandProduct Manager at River Island
Anush JeyakumarAnush Jeyakumar
Sales Advisor at River IslandSales Advisor at River Island
Savitha Nayathodan JoseSavitha Nayathodan Jose
Edenmansions Nursing Home at Cedarcare HomesEdenmansions Nursing Home at Cedarcare Homes