Iqra Rehman
Bradford
Summary
I embrace challenging roles that utilize my interpersonal skills, teamwork, and problem-solving abilities. My dedication lies in providing immaculate service and reliable outcomes. As a forward-thinking Fraud Analyst, I bring vast experience in managing various fraud cases in diverse industries. With years of expertise, I excel in handling complex disputes efficiently, leveraging both technical skills and excellent communication. I excel in resolving customer issues, ensuring service standards, and fostering customer satisfaction. I pride myself on taking challenging roles harnessing interpersonal skills, collaboration and problem-solving which lead me to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Care Worker
Britannia care
Bradford
10.2018
- Engaged in shadowing care workers at a local care home, observing and learning about daily routines and responsibilities
- Assisted care workers with tasks such as personal care, medication administration, and meal preparation
- Gained valuable insights into providing compassionate care, fostering independence, and ensuring the well-being of residents
- Collaborated with care workers and nurses to create a positive and supportive environment for residents.
- Assisted individuals with daily activities to facilitate independent living.
- Administered medication with rigorous planning and recordkeeping.
- Talked and actively listened to service users to nurture trusted relationships.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Assessed clients and documented information for records and analysis.
Nursery Assistant
Russel st nursery
Bradford
06.2018
- Provided attentive care and supervision to children, ensuring their safety and well-being
- Engaged in interactive play activities and facilitated learning through games and creative exercises
- Read books to children, fostering their love for reading and language development
- Collaborated with other staff members to create a nurturing and stimulating environment for children.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Developed positive, trusting relationships with groups of young children.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Pharmacy Team Member
Leylands pharmacy
Bradford
05.2017
- Assisted with administrative duties, such as managing patient records and prescriptions, whilst maintaining upmost confidentiality
- Organised and dispensed medications accurately and efficiently
- Maintained inventory levels by restocking shelves and monitoring expiration dates
- Processed prescriptions and ensured compliance with legal and regulatory requirements
- Collaborated with pharmacists and other health professionals to ensure optimal patient care and provide exceptional customer service to customers.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
Credit Controller
Fuel Card Services
02.2025 - Current
- Generate and issue invoices for fuel card usage to businesses and clients accurately and on schedule.
- Contact businesses by phone or email to follow up on outstanding payments and ensure timely collection of debts.
- Work with customers who are unable to pay in full to arrange manageable payment plans, while protecting the company’s financial interests.
- Assess the creditworthiness of new and existing customers using credit reports, financial data, and internal guidelines.
- Keep detailed records of all interactions, payments, and account statuses; regularly review aged debt reports.
- Maintain and update customer records, ensuring accurate contact and billing details.
- Work closely with the sales, customer service, and finance teams to support credit decisions and resolve issues.
Fraud Analyst
Santander
01.2023 - 01.2025
- Investigating potential fraud cases by analysing customer accounts and transactions
- Verifying customer identities and assessing the validity of suspicious activities
- Assessing and mitigating risks associated with fraudulent activities
- Documenting and reporting findings and recommendations for improvement based on observations and insights gained from analysing fraud patterns and trends
- Providing excellent customer service while maintaining confidentiality and adhering to security protocols.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Worked with law enforcement agencies to provide data and assist criminal investigations.
- Enforced compliance with financial regulations and reporting requirements to protect corporate interests.
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Conducted and reported on complex risk assessments, offering data-driven insights to senior leaders.
- Conducted regular reviews and official audits to validate recordkeeping and controls.
Customer Assistant
Morrisons
Bradford Thornbury
02.2021 - 01.2023
- Adapted to the fast-paced nature of the job, ensuring quick and precise order fulfillment
- Whilst ensuring accuracy in selecting and packing customers' orders (attention to detail)
- Participated in restocking shelves, maintaining organised and well-stocked inventory
- Being flexible and able to assist in different departments as needed such as the cake shop, petrol station, and checkout area
- Resolving customer inquiries or issues related to pricing, products, or payments and identifying potential errors.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
Support Worker
Private
Bradford
05.2020 - 10.2020
- Assisting with transportation to and from the shopping location
- Supporting decision-making and ensuring the service users' safety
- Providing companionship and offering emotional support by being a compassionate listener and providing encouragement
- Facilitating and participating in recreational and social activities.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
Fundraising For Local Mosque
Bradford
10.2019 - 11.2019
- Engaging with the local community to raise awareness about the mosque's fundraising efforts and encourage participation
- Organising and coordinating fundraising campaigns and events to support the mosque's initiatives
- Assisting in managing and tracking funds raised, ensuring transparency and accountability
- Successfully organised and executed a bake sale, generating significant funds towards meeting targets.
- Increased fundraising numbers by leveraging effective communications and outreach strategies.
Assistant Waitress
Rio Grande
Bradford
04.2018 - 04.2019
- Interacting with customers, addressing their needs, and ensuring a positive dining experience
- Juggling multiple tasks, such as taking orders, serving food, and handling payments, while maintaining efficiency
- Paying close attention to customer requests, dietary restrictions, and special instructions to deliver accurate services
- Effectively communicating and working with colleagues and kitchen staff to ensure accurate orders and smooth operations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Student Ambassador
Dixons City Academy
09.2015 - 09.2016
- Guiding prospective students and their families around the school, showcasing facilities, and answering queries
- Participating in school fairs and events to promote the school and share personal experiences as a student
- Event coordination: Helping to organise and execute campus events, such as open evenings and information sessions
- Helping new students to acclimate to campus life by providing information, guiding them to different locations, and facilitating icebreaker activities.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
A-Levels - Business, Health and Social Care, Psychology
Dixons City Academy
Bradford, England 09.2017 - 08.2019
GCSE - English, Maths, Science, History, RE, Spanish, DT, Health and social care
Dixons City Academy
09.2012 - 08.2017
Bachelor of Arts - Working with people, children and families
University of Bradford
Bradford, EnglandSkills
- Problem-solving skills
- Time-management
- Interpersonal skills
- Positive attitude
- Fraud research and assessment
- Data analytics
- Customer Service
- Attention to Detail
- Banking transactions
- Deposit handling
- Query resolution
- Bilingual
- Account analysis
Timeline
Credit Controller
Fuel Card Services
02.2025 - Current
Fraud Analyst
Santander
01.2023 - 01.2025
Customer Assistant
Morrisons
02.2021 - 01.2023
Support Worker
Private
05.2020 - 10.2020
Fundraising For Local Mosque
10.2019 - 11.2019
Assistant Care Worker
Britannia care
10.2018
Nursery Assistant
Russel st nursery
06.2018
Assistant Waitress
Rio Grande
04.2018 - 04.2019
A-Levels - Business, Health and Social Care, Psychology
Dixons City Academy
09.2017 - 08.2019
Pharmacy Team Member
Leylands pharmacy
05.2017
Student Ambassador
Dixons City Academy
09.2015 - 09.2016
GCSE - English, Maths, Science, History, RE, Spanish, DT, Health and social care
Dixons City Academy
09.2012 - 08.2017
Bachelor of Arts - Working with people, children and families
University of Bradford
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