Iqra Munir
Airline Trainer And Administrator
Manchester
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
5
5
Certifications
Work History
FOH Trainer and Passenger Service Agent
Manchester Airport, Swissport, UK
1 2023 - Current
- Improved employee performance by designing and implementing effective training programs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Delivered excellent customer service under high-pressure situations while maintaining calm demeanor throughout daily operations.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Increased overall efficiency by cross-training in various roles within airport terminal operations team.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Improved language interpretation support for international travelers by leveraging multilingual abilities when necessary.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Human Resources Assistant
Ibrahim Fibres Limited, Pakistan
01.2018 - 01.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Administrative Assistant
Executive District Department
01.2017 - 01.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Master of Science - Strategic Business Management
The University of Law
Mancheser 04.2001 - 04.2023
Bachelor of Science (Honours) in Economics - undefined
Government College University
Skills
Customer Service Management
Product Knowledge
Customer Relations
Recruitment
Leadership Development
Dispute Mediation
Workflow Optimization
HRIS SYSTEM
Workload balancing
Team motivation
Certification
UK National Aviation Security Training Programme
Timeline
Human Resources Assistant
Ibrahim Fibres Limited, Pakistan
01.2018 - 01.2022
Administrative Assistant
Executive District Department
01.2017 - 01.2018
Master of Science - Strategic Business Management
The University of Law
04.2001 - 04.2023
FOH Trainer and Passenger Service Agent
Manchester Airport, Swissport, UK
1 2023 - Current
Bachelor of Science (Honours) in Economics - undefined
Government College University
Similar Profiles
Ehtzaz AhmedEhtzaz Ahmed
Aviation Security Officer at Manchester Airport GroupAviation Security Officer at Manchester Airport Group
Filipe NobregaFilipe Nobrega
TSO (Continuous Improvement) at Manchester Airport GroupTSO (Continuous Improvement) at Manchester Airport Group
Uchechukwu OsokaUchechukwu Osoka
Secondment Security Performance Improvement Lead at Manchester AirportSecondment Security Performance Improvement Lead at Manchester Airport