Iqra Malik
East Ham,City of London
Summary
Hardworking Store Manager/Assistant Store Manager versed in all aspects of running high-end store. Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. A resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Offering experience in HR routines, leading recruitment, onboarding, and employee relations. Able to streamline HR processes and foster positive work environment through strong communication and organisational skills. Skilled in handling confidential information and ensuring compliance with employment laws and company policies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Weekday
London, Regent Street
07.2024 - Current
- Number 1 store in the world for the brand.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Facilitated smooth operation with effective scheduling and task delegation.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Coordinated staff meetings for improved communication and team morale.
- Handled employee concerns discreetly; fostered healthy working environment.
- Assisted in recruitment process to build a high-performing retail team.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Mentored staff on handling and resolving customer concerns.
- Organised ongoing training sessions to enhance employees' professional development.
- Participated in disciplinary procedures to maintain a respectful workplace culture.
- Conducted exit interviews to gather feedback from departing employees for organisational improvements.
- Consistently worked towards KPI targets to achieve exceptional sales and conversion rates.
- Setup promotional activities successfully, encouraging higher footfall in the store.
Store Manager
Monki
London
02.2024 - 07.2025
- Analyse sales results and maintain ongoing, productive dialogue with area manager and peers on sales performance.
- Challenge and inspire team members to achieve business results.
- Oversee business staffing and training, building successful, customer-focused team.
- Optimise store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Create seasonal sales plans with varying stock and promotional strategies.
- Keep awareness of competitor activity and develop ideas to promote store.
- Uphold positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Responsible for recruiting, hiring and onboarding store staff.
- Oversaw the store closure, including allocating final stock, planning closure sales, send offs, working with contractors with maintenance, relocating employees to other stores within the H&M brands, etc.
Assistant Store Manager
Monki, Fashion Retailer
London
01.2023 - 02.2024
- Following my time at & Other Stories, the role ASM came up at my previous store, Monki.
- After 2 months in this role, the store manager at the time left the company and I have been acting as Interim Store Manager since.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- This role has cemented skills in leadership and management.
- Confidant in running a store, recruitment and planning.
Department Manager
& Other Stories, Fashion Retailer
London
01.2022 - 01.2023
- This job role has increased my knowledge significantly as a manager
- Worked closely with recruitment, staff trainings. Recruited and trained department staff to boost employees productivity.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Monitored health and safety measures for guaranteed compliance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated sales trends and identified growth areas to increase profits.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Team Leader/Key-holder
Monki, Fashion Retailer
London
01.2021 - 01.2022
- Worked as a sales assistant for 4-5 months, then applied for Team Leader role, which I was successful in, I worked as a Team Leader at the store for 7-8 months.
- This job enhanced my previous skills and further provided me with more experience that gave me the ability to feel comfortable and confident when applying for any other future Job Roles.
- Coached team members through new or difficult workflows.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
Sales Advisor
Zara, Fashion Retailer
London
01.2017 - 01.2018
- The job role taught me core skills in customer service and working in a retail environment.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Education
A-Levels - Photography, Interactive Media and Film Studies
NEWVIC (SIXTH FORM COLLEGE)
London, E13 8SG 09/2015 - 07/2017
GCSEs - English, Maths, Advanced Science, Art And History
PLASHET SECONDARY SCHOOL
Eastham, London 09/2010 - 07/2015
Skills
- Store management
- Customer service
- Retail sales
- Store operations
- Outstanding communication skills
- Recruitment
- Hiring, onboarding and training
- Inventory control
- Loss prevention
- Brand building
- Time management
- Decision making
- Conflict resolution
- Scheduling employees
- Disciplinary procedures adherence
- Stock replenishment tactics
- Staff development
- Health and Safety regulations
- Crisis management
Custom
References are available upon request.
Personal Information
Date of birth: 12/11/1998
Certification
First Aid trained.
TQUK Level 3 award in Emergency First Aid at Work (RQF)
Awarded on 13/09/2023
Valid until 22/08/2026
Languages
English
Fluent
Urdu
Native
Timeline
Assistant Store Manager
Weekday
07.2024 - Current
Store Manager
Monki
02.2024 - 07.2025
Assistant Store Manager
Monki, Fashion Retailer
01.2023 - 02.2024
Department Manager
& Other Stories, Fashion Retailer
01.2022 - 01.2023
Team Leader/Key-holder
Monki, Fashion Retailer
01.2021 - 01.2022
Sales Advisor
Zara, Fashion Retailer
01.2017 - 01.2018
A-Levels - Photography, Interactive Media and Film Studies
NEWVIC (SIXTH FORM COLLEGE)
09/2015 - 07/2017
GCSEs - English, Maths, Advanced Science, Art And History
PLASHET SECONDARY SCHOOL
09/2010 - 07/2015
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