Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Quote
Affiliations
Accomplishments
Work Availability
Software
Languages
Interests
Websites
Timeline
AccountManager
Iqra magan

Iqra magan

Ibrahim
LONDON

Summary

Skilled in remote and network support, I enhanced IT system performance at TSN Academy by implementing proactive maintenance, reducing downtime, and increasing user satisfaction. My adeptness in software installation and ticket management, coupled with a patient approach to user assistance, showcases my technical proficiency and effective communication skills.

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

3
3
years of professional experience
4
4
Certifications

Work History

Help Desk Technician

Hayes Town Pharmacy Ltd
06.2023 - Current
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Provided basic end-user troubleshooting and desktop support.
  • Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Support Engineer

TSN Academy
03.2022 - 05.2023
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

Education

High School Diploma -

Al Ikhlas Academy
Kenya
04.2001 -

Skills

Remote support

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Certification

CompTIA Security+ - Computing Technology Industry Association.

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-Site

Important To Me

4-day work weekWork-life balancePersonal development programsCareer advancement

Quote

It is never too late to be what you might have been.
George Eliot

Affiliations

  • Collaborate on projects at TSN Academy

Accomplishments

  • Increased number of resolved job tickets by 20% over previous year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved recurring delays in project timelines by restructuring task delegation and improving communication which led to the successful on-time delivery of the project .

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office (Word, Excel, PowerPoint, Outlook

Google Workspace (Docs, Sheets, Slides, Drive)

Azure Fundamentals

Active Directory

Window Server 8,10,7,12,16

Languages

English
Advanced (C1)

Interests

Gym

Swimming

Timeline

Google IT Support Professional Certificate - Google.

12-2024

CompTIA Network+ - Computing Technology Industry Association.

10-2024

CompTIA Security+ - Computing Technology Industry Association.

08-2024

CompTIA A+ - Computing Technology Industry Association.

12-2023

Help Desk Technician

Hayes Town Pharmacy Ltd
06.2023 - Current

IT Support Engineer

TSN Academy
03.2022 - 05.2023

High School Diploma -

Al Ikhlas Academy
04.2001 -
Iqra maganIbrahim