Microsoft Office (Word, Excel, PowerPoint, Outlook
Iqra magan
Ibrahim
LONDON
Summary
Skilled in remote and network support, I enhanced IT system performance at TSN Academy by implementing proactive maintenance, reducing downtime, and increasing user satisfaction. My adeptness in software installation and ticket management, coupled with a patient approach to user assistance, showcases my technical proficiency and effective communication skills.
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Help Desk Technician
Hayes Town Pharmacy Ltd
06.2023 - Current
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Engineer
TSN Academy
03.2022 - 05.2023
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Education
High School Diploma -
Al Ikhlas Academy
Kenya 04.2001 -
Skills
Remote support
undefinedCertification
CompTIA Security+ - Computing Technology Industry Association.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteImportant To Me
4-day work weekWork-life balancePersonal development programsCareer advancementQuote
It is never too late to be what you might have been.
George Eliot
Affiliations
- Collaborate on projects at TSN Academy
Accomplishments
- Increased number of resolved job tickets by 20% over previous year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved recurring delays in project timelines by restructuring task delegation and improving communication which led to the successful on-time delivery of the project .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Workspace (Docs, Sheets, Slides, Drive)
Azure Fundamentals
Active Directory
Window Server 8,10,7,12,16
Languages
English
Advanced (C1)
Interests
Gym
Swimming
Timeline
Google IT Support Professional Certificate - Google.
12-2024
CompTIA Network+ - Computing Technology Industry Association.
10-2024
CompTIA Security+ - Computing Technology Industry Association.
08-2024
CompTIA A+ - Computing Technology Industry Association.
12-2023
Help Desk Technician
Hayes Town Pharmacy Ltd
06.2023 - Current
IT Support Engineer
TSN Academy
03.2022 - 05.2023
High School Diploma -
Al Ikhlas Academy
04.2001 -
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