Iqra Khan

• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Maintained hygienic living environments through regular cleaning.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
• Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
• Created positive relationships with clients through practical support and companionship, improving overall quality of life.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.

• Responded to customer queries and provided excellent customer service.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Responded to customer requests with friendly, knowledgeable service and support.
• Recorded and processed customer data accurately.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Registered customer information to maintain accurate records.
• Maintained excellent client satisfaction by providing in-depth support.
• Maintained working knowledge of available products and services.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to and summarised customer complaints and feedback.

• Kept floors clean with regular sweeping, vacuuming and mopping.
• Worked quickly to complete cleaning within allotted timeframes.
• Vacuumed carpeted areas and mopped hard floors.
• Cleaned and dried windows, mirrors and glass surfaces.
• Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
• Used correct procedures to clean floors, communal areas and work spaces.
• Followed health and safety standards governing correct use of chemicals.
• Polished glass, mirrors and metal items to attractive shine.
• Safely stored cleaning solutions, equipment and chemicals.
• Cleaned surfaces to preserve professional standards and minimise infection risks.
• Spot cleaned and sanitised high-touch areas.
• Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
• Followed health and safety guidelines to properly dispose of waste and toxic materials.

Prepare the double entry bookkeeping accounts.

Compiling documents and re-arranging them.

Completing all tasks to a high standard.

Having to ensure I was punctual and work to meet tight deadlines

• Achieved monthly sales and performance KPIs for improved team success.
• Kept clear, detailed customer records to maximise future sales opportunities.
• Proactively contacted prospective customers to increase sales.
• Delivered outstanding after-sales care through regular communication with customers.
• Built rapport with new and existing customers to boost client retention.