Ipsita Guru

Oversaw E2E Test Service delivery, UAT Test Management for key transformation , End User Computing programs, Supporting Managed Test Service Delivery for Multiple Portfolios, Team Management (20+), Test Service Demand Management, Resource Planning, Escalations/Issue Management, Sponsor and Stakeholder Collaboration, Test KPI/SLAs management, support Project and Programme Managers for Business Development

• Experienced in RFP proposals and evaluation and project Statement of Work (SOW).
• Built Networks Testing Team (20+), Defined Test Delivery & Governance processes for Aviva projects, test offerings, communications/educating team, building & training dedicated testing team with new tools.
• Lead Bidding processes, E2E Integration, Quality Assurance & Quality Control Management and customer/ops handover for Aviva Digital Platforms , Network, Contact Centre Transformation and migration programs from On premise to Cloud.
• Achieved multiple complex projects: Aviva N/W Transformation for Contact Centre from Vodafone to Five9, DC Builds & Cloud Migrations, Oracle & AWS (600+) applications migration from on-premise to cloud handling 200+ User Acceptance Testing (UAT) users and 400+ Business users during and post change.
• Implemented a dynamic and adaptive testing framework, promoting efficiency, innovation and continuous improvement across the infrastructure, cloud and digital testing landscape.
• Delivered £1.3 m + new business for TCS TaaS team from multiple insurance platform areas.
• Reduced costs by 8-10% by implementing Testing As a Service model (TaaS), improved service margins with 100% CSAT & SLA / KPI compliance.
• Implemented and enhanced TCS test service model along with test service delivery managers for Aviva by introducing Test Quality Gates and successfully implementing test governance, risk management & escalation process.
• Provided test advisory and consulting for Cyber Security project (£7m) to enable Polycloud SIEM technology via Sentinel and AVD program for migrating 10000+ VDI users on multiple VDI solutions (Atos Citrix, AWS) to Azure using a single Citrix control Plane (Citrix cloud).
• Regular review of test coverage (technical, network, UAT, OAT, Business ), Customer Journeys, E2E regression packs, Automation feasibility of pricing batches testing, Automation framework build direction for all the aligned project teams.
• Implemented shift-left thinking to identify issues in early project life cycle. Continuously work towards optimizing process and define test processes to achieve best and save costs to customer.
• Provided astute leadership, overseeing and managing comprehensive network, functional, non-functional, security testing teams for training and mentoring.

Technical Skills : Plan-view, Work vivo, Confluence, JIRA metrics, Microsoft Project Plan (MSP), SharePoint, MS Excel, Word, Sway, Forms, Copilot, AWS, Guidewire, UK Mortgage systems, Workday data migration, Network transformation, End user computing, Payment System, Citrix VDi to Azure VDI migration.

Established a central testing service to provide facilitation, methodology, governance, tools and resources to deliver Aviva’s Global Cyber Security Programme targeted transforming the IT infrastructure by refactoring and re-engineering legacy security services, migrating them to a cloud environment and moving away from their existing data centers.

• Excellent in orchestrating evolving portfolios of projects from inception to successful completion.
• Created a framework for certifying migration through relevant gating, governance and acceptance processes.
• Implement an innovative test platform “Infra-Cyber-Free” to facilitate migrations at an accelerated pace, through shortest cycles, using automation libraries ensuring reliability, security and scalability.
• SLA based defect resolution mechanism to address critical and high priority defects prior implementing change.
• Take ownership of the complete reporting process across the project and tailor it for senior managements.
• Provide test dashboards for quick, actionable insights into testing progress to expedite investigations.
• Establish trust across stakeholders through consistent planning, assurance and delivery of changes.
• Orchestrated pilot testing as a rehearsal for actual production deployments, rigorously validated 50+ data sources, 1000+ designed processes, connectivity and configuration defects fixed, this instilled confidence in business to ensure system ready for large scale migrations.
• Build a unified platform to test e2e security rules and process across on premise, poly cloud and SaaS.
• Orchestrated the integration with Azure DevOps supported by DevSecOps framework to manage and test native and customized rules.
• Interactive dashboard to visualize and validate security posture helped to reduce noise and minimize the number of alerts.
• Live dashboards to provide real time insights into testing progress with metrics dashboards and test output reports.
• Carried out integration with Azure Sentinel content hub catalogue, threat hunting search to validate built in analytic rules, correlation of events with threat intelligence using 300+ automated playbooks.
• Automated and orchestrated security operations through integrated Azure Logic Apps implemented with playbooks.
• 100+ built in connectors for automatic test for incident management, data enrichment, investigation and remediation.
• Carried out 550+ end to end security business journeys, including custom analytic rules and incident generation for SOC , validated and proved the automated tracking, monitoring and remediation processes.

Technical Skills : Planview, Exploratory, Network and Risk based testing, JIRA, Confluence, Azure Sentinel, Microsoft Project Plan (MSP), MS Excel, MS Word, Cyber Security (GSOC) Platform, SIEM technology, AWS Splunk, MSSE, Azure Sentinel, ADO and Jenkins pipeline (DevOps & DevSecOps environments),ISO 9001, ISO 27001, ISO 14001, NIST CSF, MITRE framework.

Successful delivery of “Aviva P18 - Secure Networks” , to implement Vodafone Cloud Broker Service, a resilient cloud based infrastructure solution between Aviva core SDWAN network and it's Cloud Service Providers(CSP's) in a Carrier Neutral Facility via Equinix along with transforming the Aviva Contact Centre from Aviva core ( on-premise network, Vodafone Contact Centre ) to Five9 Contact Centre

In P18 new primary - Slough and DR data Centre-Amsterdam were built and delivered to prove the resilient infrastructure connectivity from Aviva core to Five9, Azure, SaaS, Office365, M365and Oracle Cloud ( EBS & Pricing ).

• Identifying, engaging and communicating with Business leads, programme stakeholders, workstream leads and 3rd party teams (Vodafone, Five9, Kyndryl).
• Excellent in orchestrating evolving portfolios of projects from inception to successful completion.
• Incubation of centralized robust test governance process (Quality Gates).
• Creating and organizing project management documentation like project plan, test strategy, test plan, change implementation runbook, impact analysis artifacts and tools
• Expertise in test artifacts including strategy, plan, scenario/case design, data preparation, risk analysis and mitigation
• Established systems for tracking and managing issues identified during testing. Oversee the process of identifying, documenting, and reporting bugs.
• Reporting on project progress and outcomes to business, project and senior stakeholders through DSR, WSR, MSR, change completion reports & TCR.
• Accelerated key business processes by leading design and development of test automation framework for network scenarios and Contact Centre Five9 customer journeys to handle repetitive user efforts.
• Ensuring baselining, exploratory and risk based test of software or infrastructure to avoid issues resulting post-release which provides confidence to customer before migration.
• Successfully delivered Azure and Oracle cloud migration from On-premise to cloud and migration of Contact Centre users from Vodafone network to Five 9.
• Acquired proficiency in technical tests like network connectivity - inbound/outbound ( TCP/UDP IP & Ports), DNS validation, URL connectivity, web based browser compatibility testing.
• Extensive experience of testing disciplines including Data and Analytics, functional, non-functional, integration, API testing, operational readiness testing, user acceptance testing, regression, exploratory, Five 9, failover, disaster recovery, resiliency , end user support and End-to-End testing.

Technical Skills : Exploratory and network testing (Layer 7 & Layer 3 testing, Firewall, DNS & proxy validations), JIRA, Data Centre, Contact Centre applications and On-premise apps to Cloud migration, Automated Testing using Selenium, Cucumber, Load Runner , AlgoSec, Bluecoat Proxy Product Knowledge, Microsoft Project Plan (MSP), MS Excel, MS Word, Confluence.

Successful delivery of “Simplify Ofice365” one of the critical infrastructure program to enable modern digital workplace in Aviva.It replaced Skype for business to Microsoft Teams which was launched globally 35000+ active users were migrated by creating 2000+ teams across Aviva In addition to teams Citrix platform upgrades , other O365 products like Yammer a better communication, engagement and building social communities platform, Microsoft To-Do, Sway and Forms for desktop and mobile users.

• Strong familiarity with test management tools, bug tracking software and test artifacts for strategy, plan, scenario/case design, data preparation, risk analysis & mitigation and acceptance testing closure documents which captures key highlights of all testing phases to support Go/No-go decision.
• Authored and maintained well-organized requirement traceability matrix, efficient and successful manual test cases for entire team by following the best practices and aligned with delivery process, quality standards and business needs.
• Accomplished test case creation along with 200+ business (UAT) testers to ensure all aspects of requirement for better test coverage.
• Ensured regular review and update all test cases and scenarios as per changing requirements and feedbacks from stakeholders.
• Motivated, guided and directed team of business users to carry out user acceptance test and business commissioning and drive the testing process forward by acquired strong decision-making skills.
• Monitored & Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
• Ensured migration and implementation from Skype for Business to Microsoft Teams and Office365 products for 35K+ users.
• Successfully upgraded Citrix platform for 10K+ users.
• O365 applications, network & Security (Data Loss Prevention) testing for desktop and android and IOS mobile users.
• Teams implementation for Aviva meeting room devices across globe to enable teams meetings and video conferencing.

Technical Skills : Classic to modern SharePoint migration, Citrix upgrade, O365 or M365 applications, Desktop & Mobile testing, JIRA, O365 Express route, Bluecoat Proxy Product Knowledge, Defect Management.

Aviva Guidewire – Delivered motor, commercial lines product, pricing/rating changes , New Business, Renewal & Mid Term Adjustment Policy Centre journeys to validate integration with multiple downstream such as Payments, Claim centre, Agency Master, Contact Manager, Content Manager and Oracle Finance applications.

• Participate in design, requirement gathering workshops and provide test estimates.
• Order Capturing in Salesforce, order provisioning, circuit writing in Cramer tool, test scenarios execution and reporting.
• Performed various tests in different phases including exploratory testing before project Go Live.
• Developed and maintained defect database for known issues, test documentation in Confluence.
• Conduct 3 Amigos sessions with Business analyst and developers.
• Extending support to upstream and downstream application teams for fastrack defect resolution.
• Formulate test execution plan, test case development & execution and publishing test results.

Achieved successful delivery of Vodafone IPVPN E2E Testing, Vodafone UK, 21CN Broadband E2E Testing, Vodafone Qatar & Andes iVserve- IVVT Testing projects in Agile model.

• Technical Skills : Clarify OMSE & CRM, Amdocs Ordering System & CRM, Salesforce Order Portal, Cramer, BMC Remedy, Self Service Portal-Vodafone(One Portal), SDLC process, Bugzilla, Siebel, HP QC