Ionut Bogdan Huica
Potters Bar,Hert
Summary
Accomplished professional with extensive expertise in chain pub management and strategic business planning. Demonstrates proficiency in pub licensing regulations, financial budgeting, and P&L account reviews. Skilled in staff supervision, recruitment, and training, with a strong focus on ethical decision-making and conflict resolution. Adept at marketing and promotion, including marketing and brand promotion. Committed to maintaining high standards of food hygiene and health and safety regulations while excelling in fast-paced food service environments.
Overview
15
15
years of professional experience
Work History
Pub manager
JD Wetherspoon
Hoddesdon-The Star , Hertfordshire
01.2023 - Current
- I have overseen the daily operations, managing a team of 57 staff members across both front-of-house and back-of-house, as well as handling daily financial responsibilities
- Oversaw maintenance of building, equipment, and fixtures to uphold high standards of cleanliness, safety, and security
- Liaised with kitchen teams to develop great sales
- Fostered team spirit amongst staff members through effective communication and leadership
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence, and ability.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Oversaw cash handling procedures for secure financial transactions.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Recognised and maximised business opportunities through proactive approach.
- Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
- Built loyal customer base by creating welcoming environment with top quality service.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Resolved staff and customer complaints, challenges and enquiries.
- Increased customer loyalty by delivering excellent service
- Planned staff rotas to meet customer and business demand
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Checked licenses to be in line with current legislation.
- Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
- Owned training and development initiatives, fostering skilled and motivated bar team.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
- Increased customer satisfaction by resolving issues.
- Fostered team spirit amongst staff members through effective communication and leadership
- Communicated details of upcoming events, promotions and menu changes with all staff.
Pub manager
JD Wetherspoon
Palmers Green-The Alfred Herring, Enfield
07.2018 - 07.2023
- Managed daily operations, ensuring smooth running of pub.
- Communicated details of upcoming events, promotions and menu changes with all staff.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Oversaw cash handling procedures for secure financial transactions.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
Pub manager
JD Wetherspoon
Biggleswade-The Crown Hotel-New open, Central Bedfordshire
08.2017 - 07.2018
- I have overseen the daily operations, managing a team of 90 staff members across both front-of-house, back-of-house, and hotel, as well as handling daily financial responsibilities
- Led by example in providing customers with attentive, professional restaurant service.
- Oversaw cash handling procedures for secure financial transactions.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Recognized and maximized business opportunities through a proactive approach.
- Created a welcoming environment and correct ambiance to generate customer loyalty and maintain the highest professional standards.
- Resolved staff and customer complaints, challenges and enquiries.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Collaborated with sales team to maximise room occupancy rates.
Pub manager
JD Wetherspoon
Cheshunt-The King James, Hertfordshire
01.2016 - 07.2018
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Advised on staff recruitment, providing induction and continuous training of all staff to improve levels of knowledge, confidence and ability.
- Dealt with customer complaints effectively, restoring client trust and confidence.
- Oversaw cash handling procedures for secure financial transactions.
- Grew pub profits through improved marketing and staff development initiatives.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Shift manager
JD Wetherspoon
Hatfield-Harpsfield Hall -New open, Hertfordshire
06.2014 - 01.2016
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels
- Ensured health and safety measures in line with company regulations
- Coordinated with team members for seamless shift transitions.
- Managed inventory control, reduced wastage.
- Organised recruitment activities to reflect department requirements and budget.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained new hires and set up mentoring relationships to drive team performance.
Shift manager
JD Wetherspoon
Hitchin -The Angel Vault Inn-New open, Hertfordshire
10.2014 - 12.2014
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Ensured health and safety measures in line with company regulations.
- Managed inventory control, reduced wastage.
Shift manager
JD Wetherspoon
Hoddesdon-The Star-New open, Hertfordshire
11.2013 - 06.2014
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Ensured health and safety measures in line with company regulations.
- Organised recruitment activities to reflect department requirements and budget.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
Shift leader
JD Wetherspoon
Potters Bar-The Admiral Byng, Hertfordshire
07.2010 - 11.2013
- Ordered stock and procured services to deliver on company goals.
- Reconciled cash drawers and prepared bank deposits.
- Ensured smooth operational flow by effectively managing shift schedules.
- Logged daily activities and notable incidents during production shifts.
- Developed continuous improvement initiatives to drive team efficiencies.
- Conducted regular equipment checks for optimal performance.
- Facilitated positive work culture through open communication and feedback sessions.
- Practiced food and health safety to comply with guidelines.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
Education
Diploma of Higher Education - BA HONS Global Business Management
Global Banking School-University of Suffolk
London Greenford 09.2021 -
Skills
- Strategic business planning
- Training
- Cost control
- Bookkeeping
- Self-motivation
- Staff rotas
- Conflict Resolution
- Food hygiene standards
- Fast-paced food service
- Marketing and promotion
- Computer literacy
- Recruitment
- Social media marketing
- Health and Safety regulations
- Brand Promotion
- P&L account reviews
- Pub licensing regulations
Affiliations
- Hobbies include going to the gym
- Listening to self-development podcasts.
- Playing sports, football and tennis
- Listening to music
Languages
English-Romanian
Native
References
References available upon request.
Timeline
Pub manager
JD Wetherspoon
01.2023 - Current
Diploma of Higher Education - BA HONS Global Business Management
Global Banking School-University of Suffolk
09.2021 -
Pub manager
JD Wetherspoon
07.2018 - 07.2023
Pub manager
JD Wetherspoon
08.2017 - 07.2018
Pub manager
JD Wetherspoon
01.2016 - 07.2018
Shift manager
JD Wetherspoon
10.2014 - 12.2014
Shift manager
JD Wetherspoon
06.2014 - 01.2016
Shift manager
JD Wetherspoon
11.2013 - 06.2014
Shift leader
JD Wetherspoon
07.2010 - 11.2013
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