Ionut Alexandru Marinoiu
Southampton
Summary
Proven track record in customer service and forklift operation, exemplified during my tenure at DeGustibus. Skilled in managing high-stress situations and enhancing operational efficiency, I've consistently delivered results, achieving increased customer loyalty and maintaining a safe work environment. My adeptness in time management and active listening further supports my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DeGustibus
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
Ocado
01.2024 - 07.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Forklift Operator
Olleco
03.2023 - 12.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Warehouse Assistant
Onestop
09.2022 - 03.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
Im in 3th Year - Business Administration And Management
University of West London
Oxford, United Kingdom05-2026
High School Diploma -
Gr.Sc.Ind Electroputere
Craiova, Romania09-2009
Skills
- Customer service
- Time management
- Forklift operation
- Packaging and labeling
- Valid Driver's license
- Active listening
Languages
Romanian
Native language
English
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Customer Service Representative
DeGustibus
08.2024 - Current
Driver
Ocado
01.2024 - 07.2024
Forklift Operator
Olleco
03.2023 - 12.2023
Warehouse Assistant
Onestop
09.2022 - 03.2023
Im in 3th Year - Business Administration And Management
University of West London
High School Diploma -
Gr.Sc.Ind Electroputere
Similar Profiles
Vitoria CostaVitoria Costa
Assistant Store Manager at Urban OutfittersAssistant Store Manager at Urban Outfitters
Bonnie F. RichardsonBonnie F. Richardson
Paraprofessional – Low-Incidence Autistic Support at Central Bucks School DistrictParaprofessional – Low-Incidence Autistic Support at Central Bucks School District
Benjamin CooperBenjamin Cooper
Cashier at Big E's SupermarketCashier at Big E's Supermarket
Matthew DarganMatthew Dargan
88M Truck Driver at National Guard88M Truck Driver at National Guard
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go