Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Ionut Sontica

mansfield,United Kingdom

Summary

Enthusiastic individual with excellent communication and organisation skills seeks experience in customer-facing administration role. Supports busy, productive environments by working with focus, drive and attention to detail.

Experienced Associate with exceptional planning and prioritisation abilities for responsive, accurate administration support. Aids positive, productive office teamwork through good communication and collaboration.

Results-driven Associate known for delivering impactful projects and building strong client relationships. Excel in creating innovative solutions that streamline processes and enhance team productivity. Focused on achieving measurable business outcomes and driving continuous improvement.

Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Associate

Amazon
Mansfield , United Kingdom
11.2023 - Current
  • Handled administrative duties, improved operational efficiency.
  • Fostered a positive working environment with clear communication.
  • Took minutes at board meetings to keep accurate records.
  • Managed multiple tasks simultaneously for increased productivity.
  • Organised files to increase ease of access.
  • Assisted colleagues for better team collaboration.
  • Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
  • Completed assigned tasks quickly and accurately, using strong time management and task prioritisation.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
  • Resolved conflicts and defused stressful situations with emotional intelligence.
  • Generated reports to inform management and aid in senior decision-making.
  • Monitored KPIs and reported on performance to address corrective action needs.
  • Partnered with management to implement processes and complete special projects.
  • Photocopied and printed presentations and reports for meetings.

Assistant manager

Stadco Limited
Telford, United Kingdom
02.2022 - 10.2023
  • Increased staff productivity by providing comprehensive training programmes.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Created a positive work environment, resulting in higher employee morale.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Assisted in recruitment process to build an effective workforce.

Quality manager

Hyve Solution
Telford, United Kingdom
01.2021 - 02.2022
  • Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.
  • Fostered open communication channels across departments for seamless information flow regarding quality measures.
  • Ensured consistency in product quality with regular inspections and tests.
  • Monitored manufacturing procedures, eliminating defects at early stages.
  • Defined manufacturing quality guidelines and criteria to adhere to company standards.
  • Prepared timelines for pipeline development projects to manage stakeholder expectations.

Sales manager

Trade Media
Bucharest, Romania
01.2019 - 12.2020
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Managed key accounts, resulting in consistent revenue generation.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Optimised sales methods to best engage, acquire and retain customers.

Inside sales representative

Kuehne Nagel
Bucharest, Romania
09.2014 - 12.2018
  • Maintained up-to-date knowledge about competitors' products and services, offered competitive solutions.
  • Ensured adherence to company policies whilst dealing with customers.
  • Handled objections professionally, retained valuable customers.
  • Provided detailed product information to prospective customers, increased conversion rates.
  • Negotiated deals effectively to secure new clients.
  • Identified potential leads using market research techniques.
  • Maintained strong customer relationships with diligent follow-ups.
  • Customised sales pitches to address specific client needs and challenges.
  • Collected and processed payments.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.

Education

Certificate of Higher Education - Communication

Tefan cel Mare
Ramnicu Sarat

Skills

  • Contract negotiation aptitude
  • Mentoring new team members
  • Presentation designing
  • Public speaking confidence
  • Performance metrics evaluation
  • Work prioritisation
  • Knowledge of regulatory standards
  • Salesforce mastery
  • Leadership potential
  • Customer Service
  • Conflict Resolution
  • Budget management
  • Operations management
  • New staff training
  • Strategic communications
  • Marketing strategy development
  • Oral communication
  • Crisis handling
  • Client servicing
  • Client Relationship Management
  • Communications
  • Preparing reports
  • Logistics planning
  • Teamwork and collaboration
  • Supporting sales staff

Languages

English
Advanced
Romanian
Native
Italian
Intermediate

Certification

Chain supply apprentice course

Negotiation course

Problem solve course

Affiliations

Team sports for teamwork, creative writing for communication, or volunteering for community engagement

Timeline

Associate

Amazon
11.2023 - Current

Assistant manager

Stadco Limited
02.2022 - 10.2023

Quality manager

Hyve Solution
01.2021 - 02.2022

Sales manager

Trade Media
01.2019 - 12.2020

Inside sales representative

Kuehne Nagel
09.2014 - 12.2018

Certificate of Higher Education - Communication

Tefan cel Mare

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Ionut Sontica