Summary
Overview
Work History
Education
Skills
Languages
Affiliations
About Me
Timeline
Generic
Ionut-Alin (John) Campan

Ionut-Alin (John) Campan

Salford,Greater Manchester

Summary

A fairly experienced professional with a good background in hospitality and customer service, specialising in supervisory expertise, guest relations, and housekeeping staff training. Demonstrates exceptional leadership skills, ensuring adherence to safety protocols, sanitary practices, and facility upkeep standards. Proficient in efficient scheduling, complaint handling, stock inventory management, and retail software usage to optimise operations and enhance customer satisfaction. Adept at fostering positive relationships with guests and team members through patience, diplomacy, and constructive feedback. Committed to maintaining high standards of service while pursuing opportunities to further contribute to the hospitality industry’s growth.

Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in the role.


My professional journey has its ups and downs, but I believe everything was yet another step which promoted my growth and developed my skills into what they are today. I am still a bit shy and nervous when it comes to doing something I never tried before, but experience tells me, and proves me, that I am more than capable to keep growing.



Overview

2
2
years of professional experience

Work History

Housekeeping supervisor

The Reach at Piccadilly Marriott Bonvoy
SALFORD, Greater Manchester
10.2024 - Current
  • Resolved guest complaints swiftly to maintain good customer relations and reputation.
  • Organised training sessions for recruits, which led to a faster onboarding process.
  • Assisted housekeepers in their duties, enhancing the efficiency and effectiveness of work done.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Inspected rooms to confirm that quality and attention to detail met brand standards.
  • Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
  • Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
  • Communicated management feedback to improve team performance.
  • Coordinated cleaning teams to meet daily housekeeping demands.

Housekeeper

The Reach at Piccadilly, Marriott Bonvoy
Salford, Greater Manchester
06.2024 - 10.2024
  • Meet guests' needs by delivering top-notch hospitality services during their stay.
  • After some 5 months of working as a housekeeper, I was proudly promoted to Supervisor. While taking care of everything needed in the department, I always ensured that the results I offered were as per the business's demand.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.

Housekeeper

Native Ducie Street
Salford, Greater Manchester
02.2023 - 06.2024
  • Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
  • Promoted safety through checking household appliances to prevent potential hazards.
  • Fulfilled special requests from homeowners to meet individual preferences.
  • Completed minor repair works around the house for improved functionality.
  • Ran errands as needed contributing to smooth household operations.

Education

Bachelor of Arts - Arts

Liceul de Arte
Romania
/2007 - /2013

Skills

  • Supervisory expertise
  • Safety protocol adherence
  • Sanitary practices
  • Facility upkeep knowledge
  • Room inspection
  • Basic maintenance tasks
  • Efficient scheduling
  • Housekeeping staff training
  • Inspiring leadership style
  • Guest service
  • Hospitality expertise
  • Customer satisfaction tracking
  • Training and mentorship
  • Stock inventory
  • Eye for detail
  • Data archiving
  • Guest relations
  • Constructive criticism receptivity
  • Dress code adherence
  • Retail software usage
  • Patience and diplomacy
  • Time management expertise
  • Relationship building with customers
  • Basic first aid certification
  • Order processing
  • Complaint handling
  • Product recommendations

Languages

Romanian
Native
English
Advanced
Hebrew
Elementary
Hungarian
Beginner

Affiliations

  • I really enjoy reading, studying, learning new information. I enjoy walks, listening to music, watching a good documentary or a biopic movie, anything related to history. I love talking history, religion, politics, just about anything that requires some level of mental effort to connect with someone. I am very friendly, still working on my shyness but I've made considerable changes as time went by. I'd love seeing the sea one day or going on a boat.

About Me

I worked many different jobs throughout my life, from one spectrum of the workforce to another. I naturally enjoyed some more than others, but I do see every one of them as an opportunity and a means to help me grow and understand myself.

I might not always have experience when applying for a job, but if you are willing to show me and train me, I am a fast learner, and I am sure I won't disappoint when it comes to offering the expected demand. 

I came to the UK around 2018, I lived some 5 years close to Birmingham, then I moved to Manchester for a change. I been here since 2023, and I enjoy myself and the opportunities that I have encountered. For some time, I had an interest in Judaism, which propelled me into converting, and I believe being from 2 different worlds gives me a view on things not everyone has.

I am not British nor native to this country, but I made England my home for nearly a decade, and I am proud of this choice. I want to keep growing and help grow and develop the society of the country that hosted me and gave me the opportunities to become who I am today, so I am sure I will be a great addition to your team and business if given the chance to prove myself. Thanks for taking the time reading this.

Timeline

Housekeeping supervisor

The Reach at Piccadilly Marriott Bonvoy
10.2024 - Current

Housekeeper

The Reach at Piccadilly, Marriott Bonvoy
06.2024 - 10.2024

Housekeeper

Native Ducie Street
02.2023 - 06.2024

Bachelor of Arts - Arts

Liceul de Arte
/2007 - /2013
Ionut-Alin (John) Campan