A fairly experienced professional with a good background in hospitality and customer service, specialising in supervisory expertise, guest relations, and housekeeping staff training. Demonstrates exceptional leadership skills, ensuring adherence to safety protocols, sanitary practices, and facility upkeep standards. Proficient in efficient scheduling, complaint handling, stock inventory management, and retail software usage to optimise operations and enhance customer satisfaction. Adept at fostering positive relationships with guests and team members through patience, diplomacy, and constructive feedback. Committed to maintaining high standards of service while pursuing opportunities to further contribute to the hospitality industry’s growth.
Offering strong foundation in customer service and communication, with positive attitude and willingness to learn. Knowledgeable about handling transactions, maintaining store presentation, and assisting customers with queries. Ready to use and develop teamwork, problem-solving, and time management skills in the role.
My professional journey has its ups and downs, but I believe everything was yet another step which promoted my growth and developed my skills into what they are today. I am still a bit shy and nervous when it comes to doing something I never tried before, but experience tells me, and proves me, that I am more than capable to keep growing.
I worked many different jobs throughout my life, from one spectrum of the workforce to another. I naturally enjoyed some more than others, but I do see every one of them as an opportunity and a means to help me grow and understand myself.
I might not always have experience when applying for a job, but if you are willing to show me and train me, I am a fast learner, and I am sure I won't disappoint when it comes to offering the expected demand.
I came to the UK around 2018, I lived some 5 years close to Birmingham, then I moved to Manchester for a change. I been here since 2023, and I enjoy myself and the opportunities that I have encountered. For some time, I had an interest in Judaism, which propelled me into converting, and I believe being from 2 different worlds gives me a view on things not everyone has.
I am not British nor native to this country, but I made England my home for nearly a decade, and I am proud of this choice. I want to keep growing and help grow and develop the society of the country that hosted me and gave me the opportunities to become who I am today, so I am sure I will be a great addition to your team and business if given the chance to prove myself. Thanks for taking the time reading this.