Ionela Tarus
London,UK
Summary
Customer-focused and highly motivated sales professional with a strong background in customer engagement, relationship management, and sales. Adept at understanding customer needs, providing tailored solutions, and ensuring an exceptional buying experience. Experienced in working within fast-paced environments, handling transactions, and building client loyalty. Passionate about delivering outstanding service and maximizing sales opportunities. Proven ability to meet and exceed sales targets consistently through strong negotiation, upselling, and consultative selling techniques.
Overview
2
2
years of professional experience
Work history
Front Office Associate
Canary Wharf Group
London
02.2025 - I currently work here
- Greeted guests upon arrival, providing a warm welcome and efficient check-in process.
- Answered telephone calls to offer information, direct callers and take messages.
- Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
- Maintained an up-to-date knowledge of local attractions and restaurants, offering recommendations to enhance guest experiences.
- Handled reservation inquiries via phone, email, and in-person, securing bookings with accuracy.
- Coordinated with housekeeping to communicate guest needs and room readiness.
- Facilitated smooth check-out procedures, processing payments and providing detailed invoices.
- Processed payments and transactions efficiently, managing cash, credit, and electronic payments with precision.
- Utilised Microsoft Word functions to format texts efficiently and professionally.
- Created and edited spreadsheets to present complex data using Microsoft Excel.
Customer Advisor
Three
London, UK
05.2023 - 02.2025
- Engaged with customers face-to-face, over the phone, and via email to provide tailored solutions
- Delivered exceptional customer service, ensuring client satisfaction and repeat business
- Managed customer accounts, handled transactions, and processed bookings efficiently
- Successfully negotiated sales, provided finance options, and upsold additional services/products
- Developed expert knowledge of products and services to confidently guide customers in their purchasing decisions
- Assisted in achieving sales targets by using persuasive techniques and understanding customer needs
- Proactively followed up with customers post-purchase to ensure satisfaction and encourage referrals
- Analyzed sales metrics to identify growth opportunities and improve performance
- Trained and mentored team members in customer engagement strategies
Sales Advisor
River Island
London, UK
02.2023 - 05.2023
- Processed transactions accurately and efficiently, ensuring a seamless shopping experience
- Maintained an organized sales floor and ensured up-to-date inventory management
- Delivered a high level of customer service, strengthening brand reputation
- Demonstrated in-depth product knowledge and advised customers on style, fit, and availability
- Engaged in upselling and cross-selling techniques to increase basket size and maximize revenue
- Worked as part of a team to meet and exceed store sales targets
- Assisted in resolving customer complaints efficiently and professionally, ensuring positive experiences
Skills
- Sales & Revenue Maximisation
- Customer Service & Relationship Building
- Communication & Persuasion
- Transaction Processing & Account Management
- Team Collaboration & Multitasking
- Problem-Solving & Objection Handling
- Time Management & Organisation
- Attention to Detail & Data Accuracy
- Reservations & Booking Management
- Ability to Meet & Exceed Sales Targets
- Performance Monitoring & KPI Analysis
- Competitive Market Analysis
- Reception management
- Microsoft Word
- Microsoft Excel database management
- Patience and composure
- Email correspondence
Languages
Romanian
Russian
English
Custom
6,C2,6,C2
Timeline
Front Office Associate
Canary Wharf Group
02.2025 - I currently work here
Customer Advisor
Three
05.2023 - 02.2025
Sales Advisor
River Island
02.2023 - 05.2023
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