IONEL TEPES
Rotherham,South Yorkshire
Summary
Being an outgoing and detail-orientated person, consider myself as being proficient at building and maintaining professional relationships. Having a wide experience in Hospitality, Sales and Property Industry always open to new challenges and opportunities across the professional journey.
Overview
19
19
years of professional experience
Work history
Senior Account Manager
Lyreco UK
Leeds, West Yorkshire
10.2022 - Current
- Produced detailed cost estimates and quotes for client approval.
- Maintained accurate client database within USFA and SFME CRM through regular updates.
- Managed over 200 customers, conducting at least eight visits daily.
- Consistently exceeded new business targets each month since joining company.
- Developed existing area by acquiring over 35 new clients.
- Increased profit sales by 25% through effective upselling and cross-selling.
- Resolved customer concerns to enhance loyalty and secure client relationships.
- Delivered timely Excel and Word reports to line manager before deadlines.
Area Development Manager
Wurth UK
London, Middlesex
10.2019 - 09.2022
- Consistently exceeded revenue targets through strategic account development.
- Managed an average of 15 customer visits daily, utilising a database of over 150 clients.
- Delivered mutually beneficial solutions to enhance company and client relationships.
- Successfully marketed and sold products, elevating brand visibility.
- Sourced innovative strategies for sales personnel and clients to boost sales performance.
- Collaborated with project deadlines and monthly targets to drive results.
- Followed up on sales to enhance customer satisfaction and expand client base.
- Generated daily and monthly reports to track performance metrics.
Senior Lettings Consultant / Property Valuer
Ellis And Co Estate
London, Middlesex
01.2018 - 08.2019
- Achieved experience in advising clients about letting process;
- Arranging over 10 quality viewings per day making sure short listed ones are qualifying clients
- Learned how to set up viewings and how to find potential tenants based on their needs;
- Learned how to prepare all paper works related to tenancy process (documents, references, handling money, check in inventory);
- Achieved knowledge about tenancy process according to law;
- Booking, generating and attending valuations and viewings, formulating evaluation letters, obtaining viewing feedback and completing vendor care calls.
Assistant Manager
Lomito Restaurant
London, Middlesex
07.2013 - 12.2017
- Greeting customers upon arrival and showing them to their table;
- Dealing with bill payments;
- Needed to make sure whole environment it is clean and tidy and ready for guests or inspection;
- Had achieved new experience about recruiting, training and supervising staff;
- Learned how and when to agree and manage budgets;
- Needed to attend weekly managing meetings and how to communicate issues and also to find solutions
- Had learned how to comply with licensing standards, hygiene and health and safety legislation/guidelines;
- Have done and supervised stock levels and did weekly and monthly reports;
- Have done staff rotas and also achieved new experience in saving hours but keeping profit and productivity to same standards;
- Had to deal with customer enquirers and complaints;
- Was responsible for taking reservations and manage over 100 reservations in weekends and average 50 reservations weekdays;
Waiter
Lomito Restaurant
London, Middlesex
05.2011 - 06.2013
- Greeting customers upon arrival and taking them to their table;
- Giving out menus and taking orders for food and drink;
- Serving food and drinks;
- Dealing with bill payments;
- Up sell and cross sell;
- Making sure tables are clean and tidy;
- Managed sections of at least 30 customers per shift.
Area Development Manager
VODAFONE
Bucharest
07.2010 - 01.2011
- Have learned how to follow up new business clients opportunities and how to set up meetings;
- Was in charge plan and prepare presentations for company offers and also products;
- Needed to communicate new product developments to database and to new clients;
- Had to provide regular feedback to management;
- Managed database of over 120 clients.
Area Sales Representative
ORANGE
Bucharest
01.2007 - 05.2010
- Was responsible for overseeing sales operation of company (reaching targets, up selling, cross selling);
- Had to establish , maintain and expand customer data base and have achieved experience in getting new customers;
- Have learned how to allocate duties and responsibilities to sales representatives;
- Needed to collect customer feedback and to do market research;
- Kept up to date regarding products and competitors;
- Was in charge for and learned new things about hiring new people and how to appraise existing ones;
- Had to manage database of over 150 clients;
- Needed to do regular reports in Microsoft Word and Excel to sales managers.
Education
HND - Hospitality Management
London College UCK
London2017
Ph.D. - POLITICAL SCIENCE
PETRE ANDREI UNIVERSITY
Iasi, Romania2008
Skills
- Fast Learner
- Teamwork oriented
- Communication, verbal and written
- Problem solving
- Good negotiator
- Confident
- Disciplined
Full UK Driving Licence
Yes
Personal Information
I know how to manage and delegate and also take on responsibility; I am a person who uses verbal and written communication and also have the ability to take a logical in solving problem and to identify the key issues ; I am a person who can work under pressure and deal with deadlines and challenges and who wants to learn new things.
Timeline
Senior Account Manager
Lyreco UK
10.2022 - Current
Area Development Manager
Wurth UK
10.2019 - 09.2022
Senior Lettings Consultant / Property Valuer
Ellis And Co Estate
01.2018 - 08.2019
Assistant Manager
Lomito Restaurant
07.2013 - 12.2017
Waiter
Lomito Restaurant
05.2011 - 06.2013
Area Development Manager
VODAFONE
07.2010 - 01.2011
Area Sales Representative
ORANGE
01.2007 - 05.2010
HND - Hospitality Management
London College UCK
Ph.D. - POLITICAL SCIENCE
PETRE ANDREI UNIVERSITY
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