Accomplished professional with expertise in time management, conflict mediation, and budget planning and control. Demonstrates strong leadership in operations management, driving performance metrics monitoring and KPI implementation to achieve organisational goals. Skilled in staff development, talent acquisition, and performance evaluation, fostering a culture of growth and innovation. Adept at budgeting and forecasting, cost management, and maintaining strong relationships with clients. Committed to analytical thinking and problem-solving under pressure while continuously enhancing operational efficiency. Career aspirations include furthering leadership capabilities to optimise business processes and client satisfaction.
Directed oversight of leading client accounts across Group to evaluate client satisfaction levels and instigate advancements through Operations Directors and branches.
Identify and pursue growth opportunities locally, nationally, or across service lines as appropriate.
Oversaw operations of "Managed Service" department across all onsite teams throughout UK.
Partner with Directors throughout all divisions to achieve growth objectives for company.
Development of business strategies.
Building and promoting enduring connections with clients to drive future expansion.
Develop and integrate performance strategy prioritising excellence for clients and candidates across all branches.
Performed comprehensive audits of branch performance to uncover potential risks.
Designed actionable strategies to address and resolve risk factors swiftly.
Assist in tender preparation.
Initiate projects tailored for new clients.
Participate in quarterly meetings with senior management of clients to review account performance metrics, market intelligence, and competitor analysis.
Oversaw marketing campaigns for all sites, focusing on job fairs and industry expos.
Engaged with marketing executives to adapt campaigns in alignment with regional demands.
Conducting necessary training sessions for new staff following Group standards.
Identifying new areas where the business can grow.
Develop new strategies and identify solutions for managing high volume of temporary workers.
Evaluate MI data and conduct meetings with Directors of Operations.
Oversee cost management across all branches.
Driving Licence - 2003
SIA Licence - 2017