Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Ione Croft

London

Summary

Dynamic professional focused on driving company growth and enhancing guest experiences. Proven ability to personalize service and effectively upsell, resulting in increased guest satisfaction. Experienced in leading training sessions tailored to organizational needs, fostering a supportive learning environment. Committed to contributing to overall success in a challenging hospitality role.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Server

Savoy Hotel
London
09.2022 - Current


  • Delivering luxurious service across Breakfast, Lunch, Afternoon Tea, and Dinner creating memorable moments for guests.
  • Maintaining high guest satisfaction through attentive and proactive service.
  • Working closely with a large team to deliver seamless and efficient service.
  • Resolving difficult guest complaints while upholding 5* service standards.
  • Identifying upselling opportunities to enhance revenue without compromising service quality.
  • Memorising full menu to provide informed suggestions to guests.


  • Cultivating strong rapport with colleagues and guests, fostering inclusive environments.
  • Establishing supportive relationships that improved confidence and motivation among mentees.
  • Supporting colleagues during peak periods to enhance operational efficiency.
  • Creating study guides to improve knowledge and confidence within the team.


Server

Mercure Hotels
Bournemouth, Dorset
03.2022 - 09.2022


  • Maximised positive guest satisfaction ratings through friendly and courteous service.
  • Advised guests on optimal wine and beverage pairings with selected dishes.
  • Maintained cleanliness by quickly setting and clearing tables between reservations.
  • Operated efficiently during peak hours to ensure seamless service delivery.
  • Managed multiple tables simultaneously while upholding a welcoming demeanour.
  • Cultivated strong relationships with regular guests to enhance loyalty.

Food and beverage assistant

Durley Dean Hotel
Bournemouth, Dorset
09.2021 - 03.2022


  • Greeted guests warmly upon arrival to establish a welcoming atmosphere.
  • Delivered accurate food and drink orders while maintaining exceptional customer service standards.
  • Conducted quality checks to ensure guest satisfaction throughout dining experience.
  • Maintained dining room presentation to uphold high standards of cleanliness and order.
  • Executed back of house duties, including polishing and cleaning all crockery.

Education

Bachelor of Arts - Music

British And Irish Modern Music Institute
Brighton, Brighton and Hove
10/2018 - 08/2021

Skills

  • Emotional intelligence in communication
  • Employee coaching and mentorship
  • Active listening
  • Staff training and development
  • Luxury guest experience
  • Problem-solving skills
  • Upselling strategies
  • Adaptability and proactivity
  • Bilingual proficiency
  • Point of sale (POS) expertise

Languages

English
Fluent
French
Fluent

Certification

Certificate for The Savoy Extraordinary F&B Service Programme

Accomplishments

During my time at The Savoy I have been recognised for my outstanding service, having twice been awarded employee of the month, I was pleased to be awarded Employee of the Year in 2024.

Timeline

Server

Savoy Hotel
09.2022 - Current

Server

Mercure Hotels
03.2022 - 09.2022

Food and beverage assistant

Durley Dean Hotel
09.2021 - 03.2022

Bachelor of Arts - Music

British And Irish Modern Music Institute
10/2018 - 08/2021

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Ione Croft