Iona Hunt
Carnoustie,Angus
Summary
Reliable and proactive professional with background in customer service and administrative support, demonstrating strong organisational and communication skills. Proven ability to manage multiple tasks simultaneously and resolve issues efficiently. Ready to make positive impact in this role. Confident professional seeking to gain practical experience.. Ready to quickly learn details about company services. Focused on providing high levels of customer service to all clients to increase customer satisfaction.
Previous roles have all been communication based and ensuring that customer satisfaction is reached.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Assistant Property Manager
Thyme properties development
Montrose, Angus
10.2023 - 12.2025
- Ensured smooth property operation through effective handling of tenant requests, including complaints, maintenance and liaising with owners.
- Managed portfolio of 140 properties across Angus.
- Organised remedial work and check-out reports for tenancy terminations.
- Complete end of tenancy cleans when required and refreshing property prior to new tenant moving in.
- Conducted background verification to accurately determine and validate resident rental eligibility.
- Conducted routine inspections in line with proper procedures and within agreed timescales.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Acted as main point of contact for tenants, contractors and third party agents.
- Marketed properties on various platforms to increase interest and limit time vacant.
- Delivered excellent customer service at all times improving overall brand reputation.
Autism Practitioner
Scottish Autism
Dundee, Dundee City
01.2021 - 10.2023
- Updating 5 different supported individuals and office records to comply with company and health and social care standards.
- Coordinated referrals to hospital services or specialists for additional support.
- Collaborating with healthcare teams ranging from guardians to medical professionals.
- Supporting individuals to lead most independent life possible within their abilities.
- Monitoring individuals progress to ensure their care plan is accurate to their needs.
- Ensuring financial protocols are being followed and it is consistently monitored.
- Scanning documents and organising paperwork to ensure productivity within teams.
- ensuring personal homes and staff spaces are cleaned thoroughly regularly.
- Maintained patient confidentiality by adhering to strict privacy regulations.
Customer Service Advisor
Tesco
Dundee, Dundee City
10.2018 - 12.2020
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Taking between on average 50 calls per day.
- Tracked orders and processed refunds for new and existing customers.
- Communicated with suppliers regarding items customers may have concerns with.
- Contacting distribution centres to get the most accurate information from sources.
- Offered prompt solutions to maintain customer satisfaction.
- Talking customers through IT issues ensuring that they can understand regardless of their knowledge of technology.
- Following up with customers at later dates when issues can't be resolved in one day to ensure they are happy with outcomes.
- Recording customer date accurately following GDPR regulations.
- Liaising with other departments throughout the company.
Barr Staff/Waitress
Nine Maidens
Dundee, Dundee City
03.2019 - 12.2021
- Maintained clean and organised dining area for customer comfort.
- Advanced team efficiency by assisting in training new waitstaff members.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Collaborated with kitchen staff to ensure order accuracy.
- Optimised workflow in busy periods through successful coordination with kitchen and bar staff.
- Improved customer satisfaction by providing efficient and friendly service.
Education
GCSEs/National 5 -
Morgan Academy
Dundee 08.2015 - 03.2016
A-Levels/Higher -
Morgan Academy
Dundee 08.2016 - 03.2017
Skills
- First aid and CPR
- Data confidentiality
- Office 365 usage
- Care plan development
- Network troubleshooting
- Decision Making
- Adaptability
- Property maintenance
- Contractor management
- Rental eligibility assessment
- Property inspection
- Property management
Accomplishments
Duke Of Edinburgh
I completed the highly sought after Gold Duke of Edinburgh award. I achieved this by committing to 3 years of a new Skill, A physical and volunteering.
The expedition section of this award was by far the most physically and mentally challenging. I had to partake in a 2 day hike and 4 day canoeing journey with a group of other individuals. We relied on each other to keep spirit and motivation levels high to reach the same goal.
Timeline
Assistant Property Manager
Thyme properties development
10.2023 - 12.2025
Autism Practitioner
Scottish Autism
01.2021 - 10.2023
Barr Staff/Waitress
Nine Maidens
03.2019 - 12.2021
Customer Service Advisor
Tesco
10.2018 - 12.2020
A-Levels/Higher -
Morgan Academy
08.2016 - 03.2017
GCSEs/National 5 -
Morgan Academy
08.2015 - 03.2016