Iona Gifford
Ulverston ,Cumbria
Summary
Dedicated professional with a strong foundation in equipment maintenance and exceptional hygiene standards. Demonstrates adaptability to shift work and excels in time management efficiency, ensuring smooth operations. Known for friendly communication, politeness, and courtesy, fostering upbeat customer interactions. Committed to leveraging skills for continued growth and success in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel cleaner
Lakeland Village Holiday Cottages & Apartments
Greenodd, Cumbria
04.2022 - Current
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Responded promptly to management directives, illustrating efficient task management capabilities.
- Worked closely with other departments to ensure comprehensive service provision to guests.
- Addressed guests' problems and fulfilled special requests.
- Trained new room attendants on company policies and cleaning procedures.
Cleaner
The Butlers House
Ulverston, Cumbria
08.2021 - Current
- Ensured a clean and organised environment by performing thorough deep-cleaning tasks.
- Demonstrated attention to detail whilst carrying out spot cleaning for an immaculate finish.
- Tailored cleaning solutions to meet individual property needs for superior results.
- Balanced multiple tasks simultaneously, resulting in efficient completion of all duties.
Hair salon assistant
Polished Hair and Beauty - Jenna Doyle
Ulverston, Cumbria
01.2019 - 04.2022
- Maintained exceptional cleanliness of salon area, promoting a hygienic environment.
- Responded quickly to staff requests for assistance resulting in smooth operation of the salon.
- Greeted clients cordially upon arrival, fostering a welcoming atmosphere.
- Handled telephone inquiries professionally increasing overall client satisfaction.
- Engaged with clients politely whilst waiting their turn to improve customer experience.
Education
Bachelor of Arts - Interior Design
Northumbria University
Newcastle upon Tyne 09/2023 - 06/2026
BTEC level 3 - Art and Design
Kendal College
KendalGCSEs - English, Maths, German, Art and design, History, Science, Religious studies
Ulverston Victoria High School
Ulverston, Cumbria 09/2015 - 06/2020
Skills
- Adaptable to shift work
- Equipment maintenance experience
- Excellent hygiene
- Friendly communication
- Politeness and courtesy
- Upbeat customer interactions
- Time management efficiency
Certification
UK Driving Licence
Timeline
Hotel cleaner
Lakeland Village Holiday Cottages & Apartments
04.2022 - Current
Cleaner
The Butlers House
08.2021 - Current
Hair salon assistant
Polished Hair and Beauty - Jenna Doyle
01.2019 - 04.2022
Bachelor of Arts - Interior Design
Northumbria University
09/2023 - 06/2026
BTEC level 3 - Art and Design
Kendal College
GCSEs - English, Maths, German, Art and design, History, Science, Religious studies
Ulverston Victoria High School
09/2015 - 06/2020
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