iona alexander
Bangor,COUNTY DOWN
Overview
5
5
years of professional experience
Work history
Bartender Waiter
Goats Toe
Bangor , Down
01.2023 - Current
- Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Proposed changes to drink preparation methods to achieve different tastes.
Administrative Assistant
Wilson Nesbitt
Bangor , Down
08.2022 - 01.2023
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Researched, analysed and summarised data for research.
- Acted as main contact for internal and external clients.
- Called maintenance team to perform repairs and inspections on office equipment.c
- Led communications between clients and mortgage lenders to progress property purchases.
- Performed additional research and evidence gathering to strengthen client cases.
- Handled case documentation safely and securely for optimised client confidentiality.
- Documented case progress and outcomes, creating reports for further analysis.
- Reviewed legal documents for accuracy and compliance.
Duty Manager
Hop House
Bangor , Ards and North Down
06.2018 - 08.2022
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
- Met health and safety guidelines to maintain compliant working environments.
- Wrote end of shift reports to facilitate service continuity.
- Led team of 15 to deliver top-quality service and achieve company targets.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Addressed and escalated customer complaints to amplify guests' experience.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Welcomed guests with friendly conversation and fun atmosphere.
- Inspected customer identification to verify age against legal standards.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Education
GCSEs - Maths
St Columbanus' College
BangorGCSEs - English
St. Columbanus College
Bangor GCSEs - ICT
St Columbanus' College
BangorGCSEs - Spanish
St Columbanus' College
BangorGCSEs - Home Economics
St Columbanus' College
BangorGCSEs - Art
St Columbanus' College
BangorGCSEs - R.E.
St Columbanus' College
BangorGCSEs - Preforming Art
St Columbanus' College
BangorA-Levels - Double Award Health and Social
Bangor Academy and 6th Form College
BangorA-Levels - Art
Bangor Academy and 6th Form College
BangorSkills
- Customer service
- Cash handling
- Customer relations expertise
- Employee development
- Process improvements
- Service management
- Guest experience improvement
- Transformational leadership
- Dispute resolution
- Greeting visitors
- Procedure improvement
- Data organisation
Timeline
Bartender Waiter
Goats Toe
01.2023 - Current
Administrative Assistant
Wilson Nesbitt
08.2022 - 01.2023
Duty Manager
Hop House
06.2018 - 08.2022
GCSEs - Maths
St Columbanus' College
GCSEs - English
St. Columbanus College
GCSEs - ICT
St Columbanus' College
GCSEs - Spanish
St Columbanus' College
GCSEs - Home Economics
St Columbanus' College
GCSEs - Art
St Columbanus' College
GCSEs - R.E.
St Columbanus' College
GCSEs - Preforming Art
St Columbanus' College
A-Levels - Double Award Health and Social
Bangor Academy and 6th Form College
A-Levels - Art
Bangor Academy and 6th Form College