Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Hi, I’m

IOLO SELYF JAMES

London,ENG
IOLO SELYF JAMES

Summary

Talented Mixologist knowledgeable about common cocktails and numerous specialty options. Consistently makes useful recommendations for wine, liquor and beer selections. Over 7 years of related experience in upscale, urban clubs, restaurants and popups.


Experienced in preparing drinks, stocking bar supplies, and keeping areas clean and tidy


Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

9
years of professional experience
1
Certification

Work History

Kocktail

Bar Manager
06.2023 - Current

Job overview

  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

German Kraft

Cocktail Bartender
02.2023 - Current

Job overview

  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Practiced safe work habits, wearing protective equipment and consistently following the standards of the local authority.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Prepared garnishes by evenly slicing and pitting fruits.

Self Employed

Freelance Videographer and Photographer
01.2016 - Current

Job overview

  • Handled technical setup such as lighting and sound for each shot
  • Edited footage from chronological production order into story format and added effects using Adobe Creative Cloud software
  • Managed pre-production tasks such as developing content plans and overall message
  • Set and maintained an organized schedule for production
  • Collaborated with specialists, producers and designers to produce original video content
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Cropped, manipulated and performed color-balance for final images
  • Conducted all photo shoots in a calm and professional demeanor
  • Selected and set up motion picture or television cameras and accessories
  • Defined image requirements and planned photographic events
  • Photographed special events, including weddings, parties and school portraits
  • Carefully maintained over £7000 worth of studio equipment
  • Explained price and package details to customers
  • Improvised photographic methods and techniques
  • Operated a 5D or smaller camera for behind-the-scenes shoots.

The Grove Tavern

Bar and Floor Supervisor
09.2023 - 02.2024

Job overview

  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.

Hip Hop Chip Shop

Bar Manager
01.2019 - 01.2023

Job overview

  • Closed out cash register and prepared cashier report at close of business.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Sophisticats Soho

Cocktail Bartender
10.2019 - 04.2020

Job overview

  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Domino's Pizza

Cycle Courier and Customer Service Representative
05.2018 - 06.2019

Job overview

  • Managed team of 5 cycle couriers, overseeing the hiring, training, and professional growth of employees
  • Adeptly handled calls from customers in a professional manner and ensured their orders were taken correctly and delivered promptly
  • Worked at the front of house as a CSR dealing with customers taking cash and card payments
  • An integral team member, performing cashier duties, product assistance and cleaning
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
  • Ensured optimal passenger experience, achieving top satisfaction, retention and referrals
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Processed and issued money orders for customers
  • Stocked and rotated inventory regularly
  • Served as company's bilingual Welsh and English Customer Service Representative.

Deliveroo

Cycle Courier
01.2016 - 01.2018

Job overview

  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Used strong time management skills to coordinate timely deliveries
  • Harnessed my physical dexterity and endurance to ensure the customer's order arrived promptly
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Resolved escalated customer issues quickly to drive client retention.

MJR Group (Tramshed Cardiff)

Bartender
06.2015 - 09.2017

Job overview

  • Managed customer service by training staff, overseeing operations and resolve issues quickly
  • Upheld a high standard of cleanliness in all work areas
  • Opened and closed bar tabs and transferred tabs to dining area
  • Delivered quality food and beverage service to guests quickly
  • Prepared coffee and espresso drinks
  • Maintained full knowledge of all menu items, contents and preparation methods
  • Processed cash, credit card and voucher payments
  • Served each guest with sincere, positive, pleasant and enthusiastic attitude
  • Oversaw bar inventory, restocked supplies and placed orders
  • Broke down bar after events and returned leftover liquor, glassware and banquet trolleys
  • Maintained facility compliance with health codes, sanitation requirements and license regulations
  • Stocked beer and wine coolers
  • Maintained neat personal appearance
  • Cleaned and filled ice bins
  • Ensured alcohol was consumed in designated areas only
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Education

University of South Wales
Cardiff, United Kingdom

Bachelor of Arts from Media Production
01.2019

University Overview

Skills

  • Service-oriented mindset
  • Food Health and safety level 2 Certificate
  • Beer line cleaning
  • Cash and credit transactions
  • Anticipating guest needs
  • Flexible creative approach
  • Stock management
  • POS systems operations
  • Safety Monitoring
  • Team Supervision
  • Calm under pressure
  • Self-motivated
  • Problem solving
  • Attention to detail
  • Outgoing personality
  • Inventory Monitoring
  • Upselling strategies
  • Allergy awareness
  • Cleanliness and sanitation
  • Calm and Composed
  • Classic cocktails
  • Good Conversationalist
  • Reliability
  • Professional Demeanor
  • Wine and liquor knowledge
  • Liquor Law Compliance
  • Telephone Etiquette
  • Honest and Dependable
  • Problem-solving aptitude
  • Engaging Customers
  • Attention to Detail
  • Monitoring Alcohol Consumption
  • Age Identification checks
  • Handling Difficult Customers
  • Adaptability and Flexibility

Certification

Basic DBS Certificate

Food Health and Safety Level 2

Hobbies and Interests

Hobbies and Interests
  • Keen cyclist and bike mechanic
  • Amateur historian
  • Musician
  • Avid reader
  • Film buff
  • Boulderer and rock climber

Languages

Welsh, English
Native language

Timeline

Bar and Floor Supervisor
The Grove Tavern
09.2023 - 02.2024
Bar Manager
Kocktail
06.2023 - Current
Cocktail Bartender
German Kraft
02.2023 - Current
Cocktail Bartender
Sophisticats Soho
10.2019 - 04.2020
Bar Manager
Hip Hop Chip Shop
01.2019 - 01.2023
Cycle Courier and Customer Service Representative
Domino's Pizza
05.2018 - 06.2019
Freelance Videographer and Photographer
Self Employed
01.2016 - Current
Cycle Courier
Deliveroo
01.2016 - 01.2018
Bartender
MJR Group (Tramshed Cardiff)
06.2015 - 09.2017
University of South Wales
Bachelor of Arts from Media Production

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IOLO SELYF JAMES