Ioannis Papadakis

• Boosted department efficiency by streamlining operational processes.
• Facilitated staff training, resulting in better customer service.
• Streamlined communication channels, enhanced internal information flow.
• Fostered positive work environment with regular team-building activities.
• Coordinated cross-departmental collaboration for improved workflow.
• Delegated tasks efficiently to maximise productivity.
• Supervised project timelines for timely completion.
• Delivered high-quality products to increase customer satisfaction.
• Liaised with suppliers to ensure timely deliveries.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Streamlined processes to improve and optimise office operations.

• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Fostered strong relationships with clients through excellent customer service skills.
• Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
• Developed efficient workflow to reduce service downtime.
• Managing Digital Content Management team to achieve the company's objectives.
• Responsible for delivery plans, adherent to SLA where applicable.
• Liaising with other internal teams to meet deadlines.
• Planning and running daily,weekly,monthly meetings with clients.
• Running reports/metrics/prepare KPI data as required.
• Act as point of escalation and advisor for the team, communication of escalations to VP.
• Led team meetings to set performance goals and review progress regularly.
• Involvement in on-boarding and launches of new client services within the regions.

• Conducted performance appraisals with employees for career development discussions.
• Identified potential risks and mitigated them through proactive measures.
• Organised team resources, resulted in improved project timelines.
• Managed daily operations to increase productivity.
• Managed team of four Coordinators in the team.
• Engage with language houses, studios, tracking progress of orders to

ensure all deadlines are covered.

• Assisting the Manager with planning and running of daily, weekly and monthly meetings or calls with the suppliers.
• Led team meetings, ensured clear communication amongst all members.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Provide and update weekly or monthly internal and external SLA’s.

• Facilitated cross-departmental meetings for improved collaboration efforts.
• Handled administrative tasks, freeing up time for senior staff members.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Coordinated project tasks for successful and timely completion.
• Responsible for ordering and management of subtitles in local languages.
• Ensure all metadata in the CMS meets ODG’s quality standards.
• Monitor progress of localisation through various stages.
• Responsible for sourcing or translation of synopses from English into the language as required by territory.
• Addressed customer complaints and resolved issues.
• Answered phone calls and responded to emails from clients.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.