Ioan Bogdan Cioromela
Newcastle upon Tyne,Tyne and wear
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism.
Overview
34
34
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Support Worker
Cygneth Hospital Hexham and Durham
03.2021 - 12.2024
- Company Overview: Mental health facility for women with complex mental health needs
- Providing day-to-day living assistance to patients
- Collaboration with other healthcare professionals administering medication
- Empathic approach, facilitate and participate in therapeutic activities and group sessions providing emotional support
- Monitor and record individuals' mental health status and report any significant changes, maintain accurate records
- Encouraging and supporting the development of new skills, how to access community resources, teaching life skills such as shopping, using public transport and paying for bills
- Assist with tasks such as medication administration, crisis intervention and maintain stability
- Contributing to the health, safety and security of patients
- And their environment, maintaining confidentiality and privacy
- Understanding persons needs and treating each individual with respect, without discrimination
- Using initiative, able to assess critical situations and make appropriate decisions to ensure safeguarding
- Mental health facility for women with complex mental health needs
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assured safety measures were met to prevent falls or accidents.
- Actively listened to client concerns thus creating a comforting environment.
Support Worker
Confidence Care & Support Limited
01.2020 - 02.2021
- Providing appropriate support and care as stated in service users care plan, in flexible way which meets their needs
- Assisting service users to contact appropriate nursing staff whenever need
- Understanding service user’s needs and treating each individual with respect, without any discrimination; maintaining accurate records, maintaining confidentiality
- Contributing to health, safety and security of service users and their environment
- Helped achieve patient independence through guided tasks and activities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Actively listened to client concerns thus creating a comforting environment.
- Assisted with mobility issues enabling easier movement around the home.
- Assured safety measures were met to prevent falls or accidents.
Support Worker
Momentum Care
Newcastle upon Tyne, UK
04.2016 - 12.2019
- Company Overview: (Company Dissolved)
- Confidence Care & Support Limited took over all the clients, the same management, the same attributions as above
- (Company Dissolved)
Sales Representative
DIAG SERV
, Romania
09.2013 - 01.2016
- Company Overview: Romania
- Selling real estate, rent and property management;
- Romania
- Expanded client base through targeted outreach initiatives.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Collaborated with marketing department for effective promotional campaigns.
Team leader Customer Service and Customer Support
LV7 & NECC TELECOM
Romania
08.2007 - 08.2013
- Company Overview: Romania
- Identify needs, preparation and submission of offers to potential customers;
- Operating/Performing of any necessary changes in client's account during progress of telephone conversation, providing support to direct sales teams and billing
- Promoting and direct sale of videophones using VoIP technology
- Romania
- Devised actionable plans towards achieving set business objectives within deadlines.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Streamlined workflow for a more efficient process.
Sales and Management, Team leader
DACOEXIM
Romania
06.1999 - 07.2007
- Company Overview: Romania
- Tracking daily activity to ensure the proper operational procedures of procurement and supply/delivery;
- Organizing Commercial department on grounds of 'cost efficiency' in order to optimize the activity of supply/delivery of goods;
- Romania
- Led project coordination, resulting in timely delivery.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Introduced innovative solutions which maximised output without compromising quality.
Technical
Mihail Kogalniceanu Airport
Romania
08.1990 - 05.1999
- Company Overview: Romania
- Onboard aircraft equipment’s maintenance
- Romania
- Resolved technical issues, promoting smoother operations.1
- Interpreted technical manuals, aiding accurate repair works.
- Provided technical support, improved team productivity.
- Undertook troubleshooting tasks, resolving technical issues promptly.
- Resolved technical issues, improving system uptime.
Education
Level 2 Customer Service Certificate -
Level 2 NVQ Health and Social Care - undefined
01.2018 - 01.2019
Customer Service Certificate - undefined
Diploma of Electrical Engineer - undefined
Diploma of college - undefined
College ‘Tudor Vladimirescu’
Skills
- Interpersonal communication
- Active listening
- Persuasiveness
- Attention to detail
- Organizational skills
- Time management skills
- Analytical skills
- Stress management
- Problem-solving
Languages
Romanian
English
Certification
Level 2 Customer Service Certificate UK 2016
Level 2 NVQ Health and Social Care UK 2018-2019
Customer Service Certificate Romania 2007
Diploma of electrical engineer, Bucharest, Romania
Diploma of college, College Tudor Vladimirescu, Romania
References
References available upon request.
Custom
Yes
Timeline
Support Worker
Cygneth Hospital Hexham and Durham
03.2021 - 12.2024
Support Worker
Confidence Care & Support Limited
01.2020 - 02.2021
Level 2 NVQ Health and Social Care - undefined
01.2018 - 01.2019
Support Worker
Momentum Care
04.2016 - 12.2019
Sales Representative
DIAG SERV
09.2013 - 01.2016
Team leader Customer Service and Customer Support
LV7 & NECC TELECOM
08.2007 - 08.2013
Sales and Management, Team leader
DACOEXIM
06.1999 - 07.2007
Technical
Mihail Kogalniceanu Airport
08.1990 - 05.1999
Customer Service Certificate - undefined
Diploma of Electrical Engineer - undefined
Diploma of college - undefined
College ‘Tudor Vladimirescu’
Level 2 Customer Service Certificate -
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