Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom
Personal Information
Timeline
Generic

Ioana Maria Nitu

Ashford,Middlesex

Summary

Experienced professional with a strong background in customer service, time management, and cash handling. Proven expertise in conflict resolution, sanitisation procedures, and record keeping. Adept at reception duties and technical equipment operation, with multilingual communication skills enhancing guest interactions. Demonstrated ability in complaint handling, VIP guest services, and emergency evacuation protocols. Skilled in public speaking, fire safety training, and people management. Committed to leveraging these competencies to excel in roles requiring meticulous attention to detail and exceptional interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lounge Attendant (First & Business Class Lounge)

Cathay Pacific, in partnership with Sodexo
Heathrow Terminal 3
07.2024 - Current
  • Ensure customer comfort by promptly addressing their needs and concerns.
  • Create pleasant atmosphere for customers through courteous behaviour.
  • Respond to inquiries, resulting in improved customer satisfaction.
  • Provide high-level service to all patrons, leading to repeat business.

Painter and Decorator

Pro Cleaning Services Ltd
Ashford
08.2022 - Current
  • Washed, scraped and sanded surfaces, resulting in clean and smooth application of wall finishes
  • Continually used initiative in painting and decorating tasks to guarantee high-quality results in line with client specifications
  • Used tools and equipment within safety guidelines
  • Consistently received outstanding customer feedback by surpassing clients' painting and decorating expectations
  • Prepared optimal decorating surface by filling cracks, holes and joints with cement
  • Inspected painted surfaces and rectified any flaws for high quality finishes.

Cleaning Supervisor

Pro Cleaning Services Ltd
Ashford
01.2017 - Current
  • Oversaw cleaning crew to ensure exceptional service in line with company standards
  • Supervised a cleaning team of 20 and monitored adherence to strict company standards
  • Maintained clean, tidy environments to minimise health and safety risks
  • Consistently achieved high-quality cleanliness standards in line with company values
  • Disinfected surfaces to maintain safe environments
  • Safely operated industrial cleaning machinery
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty


Trainee Dental Nurse

EgoDent Dental Clinic
Walton-on-Thames
10.2023 - 09.2024
  • Communicate effectively with patients to alleviate their nerves before treatments.
  • Maintain detailed patient records for future reference and treatment planning.
  • Provided support during dental emergencies, ensuring quick response times.
  • Prepared dental materials as required by dentists, enhancing the efficiency of procedures.
  • Safely disposed of surgical and waste in biohazard containers to minimise health risks.
  • Assisted in taking dental radiographs with precision and safety measures taken into account.
  • Carried out sterilisation of dental instruments to maintain hygiene standards.

Dental Receptionist

EgoDent Dental Clinic
Walton-on-Thames
01.2017 - 09.2024
  • Advised and educated patients on specialist treatment plans, including root canal surgery and implants
  • Coordinated documentation, paperwork and room prep for emergency treatment services
  • Respected patient confidentiality and maintained thorough knowledge of the GDPR Act
  • Used Exact to manage daily schedule of 4 dentists efficiently
  • Digitised and filed customer X-Rays using MyRay
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication
  • Collaborated effectively with customers and staff to maintain smooth-running company operations
  • Maintained a 2000+ patient database using Exact to input and file patient information

Education

Business Studies with Foundation Year - BA (Hons) Business Studies with Foundation Year

Canterbury Christ Church University
London
08.2022 -

Accounting -

High School "Simion Mehedinti"
Romania

Skills

  • Customer service
  • Time management
  • Cash handling
  • Conflict resolution
  • Sanitisation procedures
  • Record keeping
  • Reception duties
  • Technical equipment operation
  • Multilingual communication
  • Complaint handling
  • VIP guest services
  • Emergency evacuation protocols
  • Public speaking
  • Fire safety training
  • People Management

Certification

  • Painter and Decorator, 2011, Completed a comprehensive one-year training program in painting and decorating at "Grup Scolar Simion Mehedinti". Acquired knowledge and practical skills in surface preparation, color mixing, wallpapering, and various painting techniques. Developed expertise in delivering high-quality finishes and executing decorative designs.
  • Haircutter, 2021, Completed a 3-week haircutter course at MyBellamy Beauty Academy. Developed skills in various cutting techniques, styling, and customer service within the beauty industry.
  • Safeguarding Children/Adults at Risk Level 2
  • Infection Prevention and Control Level 2
  • General Data Protection Course
  • CPR/Basic Life Support/Medical Emergency
  • Fire Safety Awareness
  • Dental Radiology
  • Oral Cancer Awareness Certificate

Languages

Romanian
Native
English
Advanced (C1)

Custom

  • Cooking and Baking
  • Fashion Design
  • Drawing
  • Long Drives
  • Photography

Personal Information

  • Place of birth: Bucharest
  • Date of birth: 08/16/1992
  • Gender: Female
  • Nationality: Romanian
  • Marital status: Married

Timeline

Lounge Attendant (First & Business Class Lounge)

Cathay Pacific, in partnership with Sodexo
07.2024 - Current

Trainee Dental Nurse

EgoDent Dental Clinic
10.2023 - 09.2024

Business Studies with Foundation Year - BA (Hons) Business Studies with Foundation Year

Canterbury Christ Church University
08.2022 -

Painter and Decorator

Pro Cleaning Services Ltd
08.2022 - Current

Cleaning Supervisor

Pro Cleaning Services Ltd
01.2017 - Current

Dental Receptionist

EgoDent Dental Clinic
01.2017 - 09.2024

Accounting -

High School "Simion Mehedinti"

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Ioana Maria Nitu