Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
Generic

Ioana Gabriela Bortas

Leicester,UK

Summary

Motivated and adaptable professional with a background in commercial banking , recruitment and problem solving , currently transitioning into IT and Cybersecurity .Skilled in customer service , CRM system ( salesforce ,SAP , onboarding and high volume recruitment . Now building strong technical foundations trough CompTIA A+ ,Network+ , and Security+ training. Proactive and confident working independently or in remote teams.

Seeking a remote role where i can combine my people skills ,admin experience and growing technical knowledge .

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Commercial banking associate - hybrid

HSBC UK
Leicester
10.2024 - Current
  • Handled inbound calls ( over 32 calls per day) from business clients , providing guidance on using business bank accounts and online banking services
  • Delivered high quality support for a wide range of business banking queries ,including transactions ,account access, payments and account features
  • Provided detailed information on lending options such as business loans , overdrafts and credit facilities
  • Ensured compliance with internal policies and financial regulations while delivering excellent customer service.
  • Identified fraud or unusual account activity and followed escalations procedures when necessary
  • Maintained accurate records of all interactions using CRM systems , ensuring data protection and confidentiality

Student Recruitment Consultant

Smart move education group ltd
Remote
03.2024 - 10.2024
  • Advised prospective students on available university courses and guide them in choosing the best educational path , conducted initial assessments with students to understand their background and interests . Placed over 30 students per intake .
  • Assisted with CV writing , personal statements and interview preparation
  • Managed student applications trough a dedicated CRM system
  • Supported both UK based and international students with the full application journey.

Recruitment consultant

Quest employment
Leicester
09.2020 - 03.2024
  • Managed end to end recruitment process for high volume roles, including CV screening ,phone and face to face interviews , onboarding and inductions.
  • Delivered tailored recruitment solutions for diverse sectors ( industrial, commercial , technical )
  • Attended client meetings to represent the company , understand hiring needs and maintain strong client relationships.
  • Handled administrative tasks such as payroll ,audit , employee record , timesheet management and KPI'S
  • Ensured all new hires completed onboarding documentation and right to work checks .
  • Successfully recruited and onboarded up to 150 candidates per induction session .

Inbound problem solver

Amazon Uk
Coalville, Leicestershire
10.2017 - 09.2020
  • Identify and resolve issues withing Amazon's operations, ensuring smooth workflow and efficient delivery of parcels in outbound and inbound department.
  • Check damaged parcels and input data on the CRM

Education

Bachelor of Arts - Business and Management

Buckinghamshire New University
Wycombe
09.2019 - 05.2023

Master of Science - Information technology with Cybersecurity

University of Chichester
Chichester
01.2024 - 01.2025

Skills

  • Cybersecurity principles understanding
  • Customer support
  • business account management
  • fraud awareness and escalation
  • banking regulations and compliance
  • call handling and issue resolution
  • applicant tracking systems (ATS)
  • presentation and communication skills
  • high volume hiring
  • client relationships management
  • induction and onboarding
  • end to end recruitment
  • data entry
  • how to protect from scam
  • multitasking and problem solving
  • team collaboration

    • Tools and Systems

  • CRM systems- Salesforce , SAP , Internal HSBC systems ,Profile
  • Microsoft office Suite- ( Excel , Outlook , Word, PowerPoint)
  • Social media outreach ( LinkedIn, Facebook )

    • Skills Developing currently :

  • IT troubleshooting
  • Network setup and maintenance
  • basic cybersecurity principles
  • knowledge of operating systems
  • familiarity with CISCO network devices

Certification

Diploma in Forensic Accounting - Level 5 - Oxford Home Study College

References

References available upon request.

Timeline

Commercial banking associate - hybrid

HSBC UK
10.2024 - Current

Student Recruitment Consultant

Smart move education group ltd
03.2024 - 10.2024

Master of Science - Information technology with Cybersecurity

University of Chichester
01.2024 - 01.2025

Recruitment consultant

Quest employment
09.2020 - 03.2024

Bachelor of Arts - Business and Management

Buckinghamshire New University
09.2019 - 05.2023

Inbound problem solver

Amazon Uk
10.2017 - 09.2020

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Ioana Gabriela Bortas