IOANA ALEXANDRA SERBAN

• Organised social events to promote positive family interactions.
• Fostered a respectful work environment amongst staff members, contributing to high morale and productivity.
• Negotiated contracts with vendors, achieving better terms and conditions.
• Scheduled regular maintenance checks for reliable vehicle performance.
• Trained new staff members effectively, improving overall team performance.
• Maintained high standards of cleanliness for a pristine living environment.
• Dealt with contractors and suppliers for cost-effective purchases and services.
• Oversaw renovation projects, delivering improved living spaces.
• Implemented safety measures resulting in a secure home environment.
• Organised and coordinated vehicle servicing to maintain optimal condition.
• Planned family outings and activities, providing enjoyable leisure time.
• Received visitors, answered telephone calls and coordinated special services for busy owners.
• Manage budgets, expenses and household accounts.
• Organised luxury service standards and household protocols.
• Handled financial matters with discretion to ensure the household budget was adhered to.
• Liaised with security personnel, ensuring comprehensive safety measures were in place.
• Fostered respectful work environment amongst staff members, contributing to high morale and productivity.

In the capacity of Executive Head Housekeeper and Maintenance Coordinator at City-Suites Aparthotel, oversight of housekeeping operations was crucial for maintaining high cleanliness standards across the properties. This role involved not only managing cleaning staff but also coordinating maintenance tasks to ensure all facilities were in optimal condition. Effective leadership and training of staff played a significant role in achieving guest satisfaction.

• Successfully maintained high cleanliness scores and guest satisfaction rates.

• Coached supervisors into advanced leadership roles, facilitating three internal promotions.

• Implemented training programmes that enhanced team skills and morale.

• Managed maintenance requests to ensure timely resolution of issues

• Scheduled regular maintenance checks to ensure equipment functionality.
• Maintained a clean and healthy environment by regularly supervising housekeeping duties.
• Improved condition of rooms to boost guest comfort by implementing strict cleaning standards.
• Ensured adherence to safety protocols, reducing incidents of workplace accidents.
• Managed laundry operations, ensuring clean linens at all times.
• Organised team meetings for better communication and coordination amongst staff.
• Instructed staff on use of new cleaning tools, improving their productivity levels.
• Fostered a friendly atmosphere among staff and guests by promoting positive communication practices.
• Inspected rooms before check-in to ensure top-notch services for guests' arrival.
• Enhanced cleanliness standards with strict implementation of hygiene regulations.
• Coordinated staff schedules for smooth running of operations.
• Produced detailed reports about housekeeping activities for managerial review.
• Trained new members of the team, ensuring high quality service delivery.
• Prioritised tasks effectively to meet tight deadlines during peak seasons.
• Addressed guest complaints promptly, improving overall customer experience.
• Maintained optimal staffing levels by accurately assessing staffing needs and developing maximally effective shift schedules.
• Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.

• Resolved disputes amongst staff members tactfully, fostering a harmonious work environment.
• Ensured guest satisfaction with timely and efficient room service.
• Enhanced cleanliness standards with strict implementation of hygiene regulations.
• Coordinated staff schedules for smooth running of operations.
• Updated knowledge about latest industry trends to stay ahead in service provision.
• Maintained a clean and healthy environment by regularly supervising housekeeping duties.
• Managed cleaning product stock in line with COSHH regulations.
• Turn-down service
• Supplied minibars with beverage and snack replenishments.
• Inspected rooms to confirm quality and attention to detail met brand standards.
• Coached housekeeping staff to effectively plan and deliver on targets.
• Managed team schedule to deliver cleaning consistent with check-in and departure times.
• Completed shift reports for smooth handovers and Back of House operations.
• Trained staff in proper cleaning, sanitisation and infection control.
• Communicated management feedback to improve team performance.
• Instructed maintenance staff to complete fixture and fitting repairs.

• Assisted head housekeeper in developing operational guidelines to improve service quality.
• Handled emergency situations calmly and ensured guest safety at all times.
• Procured necessary cleaning supplies whilst ensuring adherence to budget constraints.
• Supervised deep-cleaning procedures regularly for maintained freshness in rooms and common areas.
• Conducted regular meetings with staff to discuss issues and implemented solutions promptly.
• Ensured pristine cleanliness of all rooms by implementing rigorous housekeeping protocols.
• Implemented environmentally friendly practices into daily operations for a sustainable business approach.
• Turn-down service
• Managed linen inventory effectively and minimised wastage.
• Supplied minibars with beverage and snack replenishments.

• Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
• Maintained cleanliness of hotel rooms to improve guest satisfaction.
• Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
• Improved customer experience with attentively addressing their needs.
• Checked mini-bars daily, restocking as required for seamless guest experience.
• Prepared trolleys efficiently each morning, ensuring readiness for shift start.
• Enhanced team productivity with effective scheduling and task assignment.
• Organised training sessions for new recruits which led to faster onboarding process.
• Streamlined inventory management to minimise waste and reduce costs.
• Conducted regular inspections of rooms and public areas with keen attention to detail.
• Resolved guest complaints swiftly to maintain good customer relations and reputation.