Ioana Alexandra Manda

Handling phone calls and answering general inquiries.

Maintaining a clean and organized reception area and ensuring a comfortable waiting space for clients and their pets.

Managing the appointment calendar, scheduling appointments based on the clinic's availability and client needs.

Handling cash, card transactions, and other payment methods.

Managing emails.

Updating patient files, recording information about appointments, treatments, and medications.

Present and sell our services to customers in the store on the phone and via emails.

Place orders with the suppliers.

Keep the store well organised and well presented.

Resolve customer service issues and complaints.

Receive and process packages for shipping, identifying the most appropriate courier service for the customers.

With guidance from the store owner, be responsible for securing collection from account customers, payments to vendors and general store financials, as well as cashing up and banking.

Handle customer inquiries via email,phone or in-person with professionalism and courtesy, demonstrating excellent phone etiquette.

Provide excellent customer service and assist in resolving customer issues.

Help with the execution of tasks (shipments, copy jobs, takings passport pictures).

Price up and rotate stock.

Maintain an organised and tidy sales floor, ensuring products are well-displayed and stocked.

Print daily orders

Pick items accurately and ensure timely preparation of orders for collection, including all required paperwork.

Receive and scan incoming deliveries; verify contents and report discrepancies.

Create inventory records for deliveries lacking documentation, and maintain up-to-date inventory records.

Order all necessary packing materials to ensure uninterrupted operations in the packing department.

Respond promptly to messages and requests from the Purchasing Team.

Provide training and onboarding support for new starters.

Collaborate with the HR department to develop a comprehensive handbook for new employees.

Order processing.

Downloading reports.

Sending purchase orders.

Calling and sending emails to suppliers and customers.

Scanning the items.

Stock-checking.

Finding missing items.

Re-ticketing.

Stock take (once per year).

Ensuring the quality control and packing the items for orders

Provide excellent customer service.

Complete sales transactions accurately.

Receive and process new stock deliveries.

Conduct regular inventory checks and maintain accurate stock records.

Handle primary accounting tasks.