Ioana-Ramona Doda

• Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
• Ensured adherence to all licensing laws, maintaining venue's good standing in community.
• Dealt with supplier invoices, ensuring accurate record keeping.
• Oversaw cocktail menu design to attract a diverse clientele base.
• Managed bar staff rota for efficient shift coverage.
• Analysed data to forecast future requirements and supplies needed.
• Was able to deliver Manager Traning, Forbes Traning, Staff Traning
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  consumption of alcoholic beverages
  • Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Offer menu recommendations upon request.
  • Up-sell additional products when appropriate
  • Take accurate food and drinks ordersusing a POS ordering software, order slips, or memorization.
  • Check customers IDs to ensure they meet minimum age requirements for
  consumption of alcoholic beverages.
  • Provide excellent customer service to guests.

• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Maintained bar stocks, replenishing daily as necessary.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

• Provide accurate wait times and monitor waiting lists!
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress’s name.
• Greet customers upon their departure.

• Resolved complaints calmly and professionally to achieve positive customer outcomes.

Completed accurate end-of-day financial routines for cash and card transactions.

• Offer menu recommendations upon request.
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips or
  by memorization.
  • Follow all relevant health department regulations.