Ioana Marcus
United Kingdom
Summary
Dedicated and results-driven with extensive experience in the automotive industry. Proven track record of optimising yard operations, enhancing team performance, and ensuring safety and quality standards. Skilled in personnel management, logistics coordination, and customer service. Known for exceptional leadership, problem-solving abilities, and a commitment to excellence.
Overview
13
13
years of professional experience
Work history
Assistant
GSR
Milton Keynes
2025.08 - 2026.04
Cleaner
Atlas FM
Milton Keynes
2025.03 - 2025.08
Supervisor
AQA Project
Milton Keynes
2025.05 - 2025.07
Parts Advisor
Cazoo
2022.01 - 2025.01
- Being a Vehicle Parts Advisor entails handling inquiries about parts and accessories from both trade and retail customers.
- Main responsibilities involve overseeing stock and inventory, promoting and suggesting parts to customers, and ensuring the department operates efficiently.
- In charge of receiving all incoming parts, paint, and consumables.
- Goods are received into stores by recording electronic data and handling paperwork.
- Keep track of parts supply and anticipated arrival dates, then document and inform the line manager.
- Coordinate subcontract repairs with suppliers as needed.
- Establish and uphold professional connections with all suppliers.
- Collaborate with and assist the logistics team in managing vehicle movements into refurbishment areas.
- Make sure all pre-workshop loading areas are consistently well stocked. Emphasizing a neat and professional work environment, with a focus on health, safety, and ISO standards.
- Accurately, record and order technician and parts requests.
- Provide support by researching and identifying parts that technicians are unable to identify requests.
- Orders to anticipate late deliveries and escalate deficiencies to the manager.
- All stock and orders to be checked against delivery and advice noted and located.
- Ordering specialist parts as they are required.
- All paperwork relating to returns to be completed as soon as possible and returned to the manufacturer.
- Parts that require ordering are obtained as quickly and economically prudent to do so.
- To ensure Technicians are served as quickly as possible.
- All parts to be recorded prior to the Technician receiving them and booked out through the computer terminal as soon as possible.
- Maintaining stock levels in the stores.
- All parts requiring new location to be listed, locations given and entered on the computer as soon as possible after receipt.
- First point of contact dealing with Parts enquiries and orders.
- Labels to be attached to parts, recorded, packaged, and stored in designated area.
- To record and report any stock discrepancies to the manager.
- To attend an annual stock check and required to do perpetual stock checks all year around as required.
- All discrepancies noted and relevant action taken for credits.
Logistics and Yard Team Leader
Cazoo
2023.01 - 2024.01
- Accountable for the daily yard operations, ensuring that quality and safety standards are exceeded while driving the performance and efficiency of yard personnel.
- Oversee the Yard's daily operations with the responsibility of ensuring that all necessary vehicle movements are carried out in a safe, expeditious and effective fashion.
- Assist the Yard Logistics Duty Manager in the execution of all personnel management components that contribute to effectiveness, such as recruitment, training, performance evaluation, communication, and employee welfare.
- Responsible for overseeing every aspect of the employee lifecycle, such as onboarding and offboarding.
- Team performance management, including coaching, mentoring, and evaluations, to guarantee talent pipeline development and optimal performance.
- Efficient management of the workforce, encompassing absence planning, maintenance of optimal staffing levels consistently, and compliance with working time directives.
- Efficient team communication that guarantees recognition of outcomes and critical objectives.
- To facilitate buyer collections, internal and external collection agents, and production areas effectively and securely transporting vehicles throughout the site.
- Ensure the delivery of quality, timeliness, and cost objectives to optimize profitability.
- Supervise the logistics team in its efforts to deliver exceptional customer service to internal and external clients, while also helping other departments as needed.
- Organize the yard's flow and configuration to maximize capacity, safety, and efficiency while minimizing on-site damage.
Warehouse Manager and Online Administrator
Ed's Party Pieces
Bedford
2016.01 - 2022.02
- Overseeing the entire production processes and operations.
- Responsible for ensuring the smooth and efficient operation of their designated sections, while adhering to the highest standard protocols and internal regulations.
- Ensure that section is operating efficiently.
- Make sure there is sufficient inventory available for the shift.
- Make sure the line in this section is in the correct mechanical order.
- Make sure there is an adequate number of queue workers to finish the necessary work for shift.
- Prepared to handle any staff shortages that may arise from vacation, illness, or personal issues.
- Collaborate with other section managers to ensure that each section's line quotas are aligned.
- Perform quality inspections.
- Established production standards for section.
- Provide training for new hires.
- Collaboration among section managers is crucial for ensuring the smooth operation of the business.
Assistant E-commerce
SC ROUMASPORT SRL
2015.01 - 2016.01
Sales Assistant
ROUMASPORT SRL
2014.01 - 2015.01
Assistant Customer Service
SC ROUMASPORT SRL
2013.05 - 2014.01
Education
Bachelor’s degree - Professional policing
University of Bedfordshire
Luton 2021.01 - 7 2024
Skills
- Automotive Industry
- Maintenance
- Servicing and Car Mechanics
- Stock Control
- Sales
- Logistics Operations
- Cost Reduction
- Automotive Sales
- Safety Principles
- Consulting
- Insurance Management and Aftercare
- Marketing
- Testing Skills
- Risk Analysis
- Mentoring
- Manufacturing
- Customer Service
- Communication Skills
- Team Working
- Employee Offboarding
- Employee Onboarding
- Human Resources
- Recruitment
- Occupational Safety and Health
- Social Work
- Team Performance Management
- Coordination Skills
- Accounting
- Economy
- Tourism
- Painting
- Electronics
- Research Skills
- Computer Terminals
- Retail Commerce
- Iso Standards
- Renovation Skills
- Consumable Products
- Networking Skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Time Management
- E-Commerce
- Attention to Detail
- Negotiation Skills
- Conflict Resolution
- Presentations
- Active Listening Skills
- Task Management
- Adaptability
- Creativity
- Critical Thinking
- Decision Making Skills
- Friendliness
- Interpersonal Skills
- Leadership
- Management of Stress
- Nonverbal Communications
- Problem Solving
- Professional Responsibility
- Receptivity
- Reliability
- Self Evaluation
- Success Driven Person
- Packing
- Picking
Languages
English
Romanian
Timeline
Assistant
GSR
2025.08 - 2026.04
Supervisor
AQA Project
2025.05 - 2025.07
Cleaner
Atlas FM
2025.03 - 2025.08
Logistics and Yard Team Leader
Cazoo
2023.01 - 2024.01
Parts Advisor
Cazoo
2022.01 - 2025.01
Bachelor’s degree - Professional policing
University of Bedfordshire
2021.01 - 7 2024
Warehouse Manager and Online Administrator
Ed's Party Pieces
2016.01 - 2022.02
Assistant E-commerce
SC ROUMASPORT SRL
2015.01 - 2016.01
Sales Assistant
ROUMASPORT SRL
2014.01 - 2015.01
Assistant Customer Service
SC ROUMASPORT SRL
2013.05 - 2014.01