Ioana Harhas

As a housekeeper my job is to upheld high standards of sanitation in common areas, contributing to an inviting space for the clients

Some of my duties are:

• Maintaining a spotless environment for clients through diligent daily housekeeping tasks.
• Maximize the efficiency of housekeeping operations through communication with team members and supervisors.
• Identifying and reporting maintenance needs to management.

During this time I obtained new skills and techniques as:

• Ability to work with little supervision and maintain a high level of performance
• Dealing with reasonable complaints/requests with professionalism, patience and understanding for aiming the client’s needs and expectations

As a call center agent my job was to offer technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.

Some of my daily tasks were :

• Managing high call volumes and multitasking in a fast-paced environment.
• Demonstrating empathy and understanding when dealing with difficult situations, finding satisfactory resolutions.
• Adapting my communication style to meet diverse customer needs, creating positive experiences for all callers.

As receptionist I was the first person customers or clients have spoken to when walking through the door. I had also provided general administrative support, such as scheduling meetings, handling transcription,controlling room’s availability,as well as making travel arrangements.

Some of the skills obtained by working as a front desk receptionist are:

• Excellent verbal communication
• Customer- focused
• Good communication etiquette
• Ability of multitasking while working with clients