Summary
Overview
Work History
Education
Skills
Languages
Awards
Extracurricular Activities
Reading
Timeline
Generic
Ioana Costin

Ioana Costin

Student
Coventry

Summary

Solid team player with an outgoing, positive demeanor, boasting proven skills in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Exemplary passion for developing relationships, cultivating partnerships, and growing businesses sets apart in the industry.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Customer Relationship Advocate

Fidelity Investments
7 2024 - 07.2024
  • Completed a simulation focused on learning customer service on the Fidelity Investments Team
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple customer calls effectively using active listening skills

Volunteer

Air Cadets
05.2021 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Marketing & Tutoring

Geeky George Tutoring
05.2021 - Current
  • Using both social media and other advertising methods to promote the company and attract new clients
  • In charge of online presence, promoting our services using accurate information and easily accessible methods of contact
  • Enhanced student comprehension by providing individualized tutoring sessions tailored to their learning styles.
  • Teaching primary school children basic mathematical skills

Ambassador

RemNote
08.2024 - 09.2024
  • Delivering presentations on Spaced Repetition + RemNote
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Developed and maintained extensive network of community contacts, resulting in increased visibility.
  • Answered complicated questions about the presentation, learning how to think on my feet

Education

GCSEs -

Foxford School
09.2019 - 05.2024

A-levels - undefined

Rugby High School
09.2024 - 05.2026

Skills

Proven Leader

Languages

Romanian
Native language
English
Proficient
C2
Romanian
Proficient
C2
Spanish
Intermediate
B1
Polish
Beginner
A1

Awards

  • First Aid At Work (Bronze YFA),

-valid 3 years, 

-23/06/23

  • Intermediate Leadership Award (Silver),

-21/10/22 - 23/10/22

  • CyberFirst Adventurer (Bronze)

-08/07/2023



Extracurricular Activities

Air Cadets - RAFAC

Volunteer, Military, Discipline, Uniformed, Youth Organization.

- There is an enforced rank structure to follow, teaching us not only to be good leaders but also to learn the appropriate time to be a follower.

- I have achieved the rank of Sergeant on 06/12/2023 and am on the fast track to moving up a rank: Flight Sergeant. 

Reading

With a passion for art and history, reading came as a natural interest. It cleared a path to the world of academia and allowed me to begin to think critically about different aspects of the world as i progressed through my teenage years. I enjoy anything from a classic novel to an enticing poem. This being said, my passion for reading is exhausted by my essay based A-level subjects, all of which force me to subconsciously analyze each bit of text i read. Due to this, i have often found myself finding the subliminal messages and aims of advertisements and posters all around me, inspecting the meaning, imagining the thought process behind marketing decisions and being hyper aware of their intentions. I adore reading on controversial topics and especially about daring authors of their time, such as Sylvia Plath, remarked for her raw portrayal of motherhood and early feminism.

Timeline

A-levels - undefined

Rugby High School
09.2024 - 05.2026

Ambassador

RemNote
08.2024 - 09.2024

Volunteer

Air Cadets
05.2021 - Current

Marketing & Tutoring

Geeky George Tutoring
05.2021 - Current

GCSEs -

Foxford School
09.2019 - 05.2024

Customer Relationship Advocate

Fidelity Investments
7 2024 - 07.2024
Ioana CostinStudent