Summary
Overview
Work history
Education
Skills
Timeline
AdministrativeAssistant

Ioana Alexandru

Newbury,West Berkshire

Summary

Customer-oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organised and adept at prioritising daily tasks and following through to achieve performance and productivity goals.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Store Manager

Deichmann
Newbury, West Berkshire
11.2021 - Current
  • Supervised and led 11 shop floor employees.
  • Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Provided useful product guidance to assist with buying decisions, closing valuable customer sales.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.

Supervisor

Primark
Hounslow, Middlesex
09.2019 - 11.2021
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Managing till staff and shop floor employee
  • Duty manager 1h per day
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Dealt with customer complaints and rectified product and service issues.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

Store Manager

New Yorker
Bacau, Romania
03.2017 - 06.2019
  • Started as a supervisor and after 6 months got the opportunity to take over the store due to my quick learning and hard working.
  • Supervised and led 16 shop floor employees.
  • Built loyal customer bases by delivering excellent customer service.
  • Build a great relationship with my Area Manager who was coming weekly and spend a day with me in the store to assure I receive proper training in all the KPIs and also to learn different management skills so I can led the team smoothly.
  • Delivered training and appraisals to build staff performance.
  • Managed staff scheduling and payroll to optimise performance.
  • Evaluated sales team performance and delivered feedback to drive improvements.

Education

Bachelor of Arts - Architecture

London Metropolitan University
London
09.2019 - 03.2021

Skills

  • Loss prevention
  • Recruiting and interviewing
  • Just In Time stock control
  • Outstanding communication skills
  • Customer service
  • Hiring and training
  • Retail sales
  • Commission sales
  • Retail inventory management
  • Brand positioning
  • Budget supervision
  • Layout adjustments
  • Brand exposure techniques
  • KPI performance
  • Attention to Detail
  • Payroll control
  • Staff development

Timeline

Store Manager

Deichmann
11.2021 - Current

Supervisor

Primark
09.2019 - 11.2021

Bachelor of Arts - Architecture

London Metropolitan University
09.2019 - 03.2021

Store Manager

New Yorker
03.2017 - 06.2019

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Ioana Alexandru