Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
IOAN ROSTAS

IOAN ROSTAS

LONDON

Summary

Hardworking Postman with experience managing high-volume deliveries across large areas. Sorted, loaded and dispatched post with care and attention for accurate, reliable operations. Processed customer receipt using hand-held devices for up-to-date service records. Experienced [Job Title] offers excellent initiative and work ethic for positive, productive postal operations. Organised and orderly in sorting mail, planning routes and recording deliveries for punctual, professional service. Friendly Postman with experience delivering punctual, correct postal service in all conditions. Plans and prepares well to manage changing priorities. Fit and healthy to meet physically demanding job requirements. Trustworthy individual with excellent organisation and communication skills seeks postal service role. Plans and prioritises well to achieve busy workloads within deadlines. Good local area knowledge for on-foot and in-car delivery route navigation. Reliable student with positive, can-do attitude seeks postal delivery role. Self-motivated and organised for productive independent working. Polite, punctual and professional for excellent customer care. Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy. Talented [Job Title] experienced in mail sorting and delivery. Confident working by hand or with machinery to meet delivery targets and maintain smooth flow. Careful to check details and deliver items to correct recipients. Detail-oriented mail team member versed in receiving, sorting and dispatching parcels. Highly organised in managing mail movements and thorough in maintaining documentation. Strengths include time management, multitasking and focus on efficiency. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering [Number] years of carrier experience on high-volume routes.

Overview

8
8
years of professional experience

Work history

Mail Driver

Royal Mail Delivery Office
Enfield, Enfield
06.2023 - Current
  • Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
  • Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
  • Drove [Type] delivery vehicles safely and responsibly, representing [Type] brand with continued professionalism.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Organised mail deliveries by priority and nearest location.
  • Responded to customer enquiries and escalated complaints to management.
  • Documented data regarding delivery times and routes for analyses by supervisors.
  • Operated mailing information systems to register incoming and outgoing mail.
  • Participated in meetings with supervisors to discuss issues or concerns.
  • Collected mail from post boxes, post offices and business establishments.
  • Reduced total time for daily delivery round by checking routes to avoid traffic.

Delivery Driver

Argos
Edmonton, Haringey
01.2022 - 06.2023
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.

Customer Service Assistant

ODEON Cinemas
Edmonton, Haringey
08.2021 - 12.2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Ordered assigned tasks for execution and tracking purposes.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Observed organisational values and principles to provide excellent customer experiences.
  • Helped colleagues with handling complex queries, decreasing turnaround times.
  • Reviewed personal performance records to pinpoint and address service gaps.
  • Identified service issues and contributed ideas to improve quality-of-service levels.

Retail Sales Assistant

VUE CINEMA
Wood Green, Haringey
02.2018 - 07.2021
  • Customer service; help and advice from manager, and then projecting this onto customers
  • Maintaining team motivations in order to achieve targets
  • Stock room duties, stock checks and replacing stock
  • Floor maintenance
  • Answering calls
  • Cleaning the screens and wok as retail
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Processed returned or exchanged items and provided refunds to customers.

Pizza Delivery Driver

Domino's Pizza
Palmers Green, Enfield
02.2019 - 01.2020
  • Observed food and safety standards in handling food items, decreasing contamination.
  • Boosted consumer confidence by facilitating contactless deliveries and observing established procedures.
  • Escalated customer feedback to management for action, boosting service delivery quality.
  • Assisted dispatch teams with packaging and organizing ordered pizzas.
  • Communicated with dispatch teams to coordinate pick-ups and deliveries.
  • Highlighted discrepancies to supervisors and suggested corrective actions.
  • Helped kitchen staff with assembling delivery boxes and packing pizzas.
  • Maintained flexible schedule to take on additional hours during busy periods.

Retail Store Assistant

CINEWORLD WOOD GREEN
06.2017 - 12.2017
  • Maintained clean and orderly checkout area to meet store presentation standards.
  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
  • Identified and removed out-of-date stock, correctly recording waste.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Assisted customers with carry-out and transport of large purchases.

WAREHOUSE ASSISTANT PICKER PACKER

ESIN CASH AND CARRY
Enfield
06.2016 - 02.2017
  • Working as part of a team in a busy distribution centre, under the guidance and supervision of a warehouse manager or supervisor
  • Involved in moving stock around manually and carrying out all orders effectively
  • Responsible for the health and safety of team
  • Delegating duties to team members
  • Preparing surfaces with primer and undercoat
  • Producing a satisfactory result for the client and working to the standards that they expect
  • Managing work load effectively
  • Following the specific instructions in terms of style, colour and finish
  • Cleaning up properly after a job.
  • Developed improved picking techniques, achieving [Number]% right first-time score.
  • Applied best safety practice across all picking and packing tasks, consistently verifying adherence to warehouse policies.
  • Maintained high standards of warehouse organisation, accurately reading labels to distribute and store stock according to specifications.
  • Consistently verified that goods were handled carefully, correctly and in line with standard operating procedures to ensure customer satisfaction.
  • Scanned items ready for delivery with [Number]% error rate.
  • Conducted [Frequency] stock checks to ensure product quality compliance.
  • Picked and packed [Number]+ [Type] items per [Timeframe], exceeding warehouse productivity KPI by [Number]%.
  • Exceeded targets for items picked by [Number]% through [Action].
  • Loaded and unloaded [Number] [Type] vehicles per [Timeframe], applying safe loading techniques to prevent stock damage.

Cleaning Operative

PREMIER CLEANING
Enfield
01.2016 - 05.2016
  • Cleaning offices, reception areas, corridors, and lifts to a high standard, including vacuuming floors, dusting and polishing desks and shelves
  • Emptying of waste bins and removing waste to designated areas
  • Cleaning, disinfecting and replenishing washrooms to comply with hygiene standards
  • Maintaining a safe and secure working environment
  • Making sure windows and doors are securely closed on completion
  • Regularly training new employees in cleaning procedures
  • Attending monthly team meetings with managers to give feedback
  • Cleaned and sanitized toilets and washrooms to a satisfactory and hygienic standard, including
  • Showers, basins, toilets, tiles, and all surrounding
  • Areas
  • Ensured overflows and drains were kept clear
  • Swept stairways, dry vacuumed carpeted areas, picked up rubbish, emptied waste bins
  • Washed and machine scrubbed floors when necessary
  • Spray burnished hard floor surfaces with a polishing machine
  • Re-sealed floors when deemed necessary by the Site Cleaning Supervisor
  • Polished brass fittings where appropriate
  • Wipe cleaned and polished other metal hardware
  • Fixtures and bright work
  • Cleaned glass panels in doors, cabinets and partitions
  • Cleaned all kitchen work surfaces and appliances, washed floors thoroughly
  • Disposed of all
  • Waste and kept bins clean
  • Ensured that equipment was properly maintained and defective items were reported to the
  • Supervisor and put out of use until attended to
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Operated specialised cleaning equipment, such as wet extractors and hot-water extraction machines.
  • Executed specific customer requests to deliver personalised customer service.
  • Utilised specialist stain-removal techniques to ensure thorough cleaning of carpets and upholstery.
  • Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
  • Maintained outstanding hygiene standards within kitchens and bathrooms by conducting regular deep cleans.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Safely disposed of harmful substances and chemical waste through correct and appropriate methods.

Education

ESOL -

LTD COLLEGE

Skills

  • KEY SKILLS & ATTRIBUTE
  • Perseverance and motivation
  • Reliable, trustworthy and an excellent understanding of customer care and service
  • Good eye for detail
  • Adapts to change quick and with enthusiasm
  • Confident in communicating with a wide range of people
  • Speaks two languages

Interests

HOBBIES AND INTERESTS , Enjoys watching football and participating in a match. Likes to go gym and running to keep fit. I enjoy listening to music. Like going to cinema enjoy going to snooker wet my friend

Languages

Romanian
Upper intermediate
English
Fluent

Timeline

Mail Driver

Royal Mail Delivery Office
06.2023 - Current

Delivery Driver

Argos
01.2022 - 06.2023

Customer Service Assistant

ODEON Cinemas
08.2021 - 12.2021

Pizza Delivery Driver

Domino's Pizza
02.2019 - 01.2020

Retail Sales Assistant

VUE CINEMA
02.2018 - 07.2021

Retail Store Assistant

CINEWORLD WOOD GREEN
06.2017 - 12.2017

WAREHOUSE ASSISTANT PICKER PACKER

ESIN CASH AND CARRY
06.2016 - 02.2017

Cleaning Operative

PREMIER CLEANING
01.2016 - 05.2016

ESOL -

LTD COLLEGE
IOAN ROSTAS