Inva Vani
london,United Kingdom
Summary
Hard-working Ramp Agent with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Ramp Agent
Menzies aviation
2023.03
- Main accountabilities include: On-load and off-load baggage manually or mechanically, in accordance with the relevant training received
- Carry out all essential baggage sortation duties in a safe and efficient manner
- Conduct area hazard checks
- Inspect aircraft and equipment
- Report any faults or irregularities with equipment, facilities or processes to the appropriate management
- Carry out Head-set duties, including communication with the flight deck, in accordance with the relevant training received
- Operate position and remove company equipment, in a safe and efficient manner, in accordance with the relevant training received.
Waitress
Sweet Eden
2020.09
- Worked as a waitress and at the same time at the till
- I would keep the shop floor clean, safe, and looking presentable for our customers
- I was also giving out plates and taking them to the washer
- I would great people and communicate with people whiles I would take them to their tables
Venue/Event planner
Clery's Clock bar
2021.08 - 2023.01
- Handled the customer’s complaints successfully and offered rectification
- Sent out customers requested monthly payments and notify the customers
- Offering our new and existing customers the best deals and discounts to facilitate
- Checking E-mails and callbacks appointments for customers and kept records of these appointments for venues
- Created Excel spreadsheets that helped organize and analyze service times for all venues
- Helped explain venue product details to customers
- Responsible for planning and organizing of events
- Researching the local market, and competitors, and conducting regular benchmarking excises to ensure the best possible prices and service
- Helping the team with servicing if busy.
Sale Assistant
Schuh
2019.12 - 2020.02
- Worked as a sale assistant for over 2 months which came with many responsibilities as it was a busy and demanding environment, therefore I have solid experience as a retailer
- As a sales advisor for Schuh, I need to make sure we are promoting our brand and our shoe ranges from smart, casual, Sports, etc
- My role consists of providing excellent customer service in a friendly and efficient manner
- My duties include Electronic till use, ensuring the store is kept presentable at all times, cash handling and end of the day till closing, weekly stock inventory, etc.
Education
Ark Academy
2014.09 - 2019.05
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West Herts College
2019.09 - 2022.04
Skills
- Excellent communication
- Customer service
- Sales
- Teamwork
- Creative
- Critical thinking
- Good Time-management
- Patience
- Responsible
- Flexible and self-motivated, enthusiastic with a commitment to working as part of a team
- Ability to communicate effectively both face-to-face and via the telephone
- Commitment to develop and improve own performance
- Excellent communication skills both verbal and written
- English– fluent
- Albanian – fluent
Custom
Available on request
Personal Information
Date of birth: 10/10/02
Timeline
Ramp Agent
Menzies aviation
2023.03
Venue/Event planner
Clery's Clock bar
2021.08 - 2023.01
Waitress
Sweet Eden
2020.09
Sale Assistant
Schuh
2019.12 - 2020.02
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West Herts College
2019.09 - 2022.04
Ark Academy
2014.09 - 2019.05