Inês Vieira
Summary
Friendly and people-focused professional with experience in retail supervision, reservations, and reception. Passionate about creating positive customer experiences while supporting and motivating teams to succeed. Known for building strong relationships, communicating with empathy, and remaining calm and approachable in busy environments. Experienced in daily operations, customer service, and systems including Microsoft Teams, Microsoft MyApps, SevenRooms, OpenTable, Collins/DesignMyNight, and Opera PMS. Looking to bring leadership leadership, organisation, and customer - focused approach to a management role.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Shop Floor Supervisor
Levi SE
Biscester, Oxfordshire
04.2025 - 06.2026
- Led the day-to-day running of the store, creating a positive team environment while delivering excellent customer service and maintaining company standards.
- Supported and developed team members through coaching, training, regular feedback, and performance reviews to help them grow and succeed.
- Planned rotas, delegated responsibilities based on individual strengths, and worked closely with HR to recruit, onboard, and retain a strong team.
- Built positive relationships with customers by resolving enquiries, complaints, and complex requests with empathy, professionalism, and care.
- Managed cash handling, till reconciliation, banking, and stock processes with a strong focus on accuracy, accountability, and reducing waste.
- Used sales data, customer feedback, and buying trends to improve stock availability, visual merchandising, and the overall shopping experience.
- Regularly reviewed store presentation, stock levels, product quality, and loss prevention measures to maintain a safe, organised, and welcoming environment.
- Shared business updates through team briefings and performance reporting, helping to keep colleagues informed, motivated, and focused on achieving shared goals.
Reservations Coordinator
Rare Restaurants
London, United Kingdom
02.2023 - 04.2025
- Delivered a seamless booking experience by accurately managing customer reservations and maintaining detailed records across multiple restaurant locations.
- Created personalised guest experiences by coordinating with internal teams and external booking partners to accommodate a wide range of customer needs.
- Built strong relationships with guests through attentive communication, resolving enquiries and complaints with empathy, professionalism, and effective problem-solving.
- Used in-depth knowledge of the business to confidently recommend dining and entertainment options, enhancing the customer experience and supporting revenue growth.
- Managed incoming calls, emails, and administrative tasks efficiently, ensuring clear communication and accurate documentation.
- Listened to customer feedback and stayed informed on industry trends to help improve service quality, operational processes, and the overall guest experience.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Prepared a range of written communications, documents and reports, organising files to support efficiency and traceability.
Hostess
Azumi Group LMT
London, London
10.2021 - 11.2022
- Delivered a welcoming and seamless guest experience from first enquiry through to post-visit follow-up, building lasting relationships, encouraging repeat business, and maintaining an accurate customer database.
- Managed reservations, emails, telephone enquiries, and daily administrative tasks efficiently, ensuring clear communication and a smooth customer journey.
- Worked collaboratively with guests, front-of-house teams, management, and reservations to resolve enquiries and concerns with empathy, professionalism, and a solutions-focused approach.
- Supported the development of junior team members through coaching and on-the-job training, promoting company standards, consistent service, and a positive team culture.
- Built trust with guests by anticipating individual needs, communicating proactively, and creating personalised experiences that reflected the brand's commitment to exceptional hospitality.
Education
Level 3 - Hotel Receptionist and Opera PMS (Weekend Course)
Reception Academy
London, ENG01-2020
Level 4 Double Certification - Decorative Painting
Fundação Ricardo do Espírito Santo Silva
Lisbon, PT01-2013
A-Levels (Equivalent) - Visual Arts
Escola Secundária Luís Freitas Branco
Lisbon, PT01-2008
Skills
- Customer relationship management
- Team development leadership
- Customer empathetic resolution
- Operational organisation skills
- Genuine service sales
- Effective communication skills
- Software proficiency
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Shop Floor Supervisor
Levi SE
04.2025 - 06.2026
Reservations Coordinator
Rare Restaurants
02.2023 - 04.2025
Hostess
Azumi Group LMT
10.2021 - 11.2022
Level 3 - Hotel Receptionist and Opera PMS (Weekend Course)
Reception Academy
Level 4 Double Certification - Decorative Painting
Fundação Ricardo do Espírito Santo Silva
A-Levels (Equivalent) - Visual Arts
Escola Secundária Luís Freitas Branco