Inosence Thompson-Isaac
Leicester ,Leicestershire
Summary
I am a friendly receptionist who is always welcoming and kind to all patients and non patients who I encounter with. I have worked with the same company since leaving school and never experienced a patient complaint. I am always helpful and want to assist as much as possible. I love to feel the sense of achievement that comes with helping. I like to believe that I am a great asset as I am very diverse and adapting, I love to talk and get to know my fellow colleagues as I believes it helps us work better as a team.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Receptionist in GP surgery
De Montfort Surgery
Leicester , Leicestershire
01.2019 - 01.2025
- Worked in the records room learning multiple skills such as how to file alphabetically, and also how to find them.
- Learned how to use old/modern technology like how to fax and how to scan. Ensuring correspondence, reports and results are filed to the patients electronic record and also having the knowledge knowing how to using a fax machine.
- Using computers daily, building confidence in the handling of systems.
- Managed face-to-face and phone calls inquires from patients for things such as, scheduling appointments, issuing prescriptions and giving medical advice
- Contacting other medical services to chase hospital appointments and results for patients.
- Respond to professional and patient emails.
- Independently booking full GP and Nurse clinics for QOF.
- Chaperoning patients when requested.
- Participated in annual flu clinics, documenting medical information onto patients record on behalf of the GP.
- Registering and deducting patients.
- Undertake administration tasks.
- Volunteered to visit university events inviting and encouraging new students from other city's and international students to register, providing information and assisted in the completion of a registration.
- Independently and assisted in the training of new staff members, contributing to team growth.
Education
GCSEs - School
Sir Jonathan North Community Collage
Leicester 09.2013 - 06.2018
NCFE Functional skills qualification - Mathematics
Wise Origin Collage
Leicester 01.2019 - 01.2020
Level 2 - Customer Service
Inst of Apprenticeships & Technical Education
Leicester 01.2019 - 03.2020
Skills
- Ethical decision making
- Positive attitude
- Professional and smart presentation
- Attention to Detail
- Multitasking and prioritisation
- Organised and reliable
- Excellent Customer Service
- Patience and composure
- Calm under pressure
- Self-motivation
- Team player
Affiliations
- watching documentaries
- spending time with my son
- cooking
- intellectual conversations
- singing
Timeline
Receptionist in GP surgery
De Montfort Surgery
01.2019 - 01.2025
NCFE Functional skills qualification - Mathematics
Wise Origin Collage
01.2019 - 01.2020
Level 2 - Customer Service
Inst of Apprenticeships & Technical Education
01.2019 - 03.2020
GCSEs - School
Sir Jonathan North Community Collage
09.2013 - 06.2018
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