Summary
Work History
Education
Skills
Timeline
Generic

Innocent Akpan

Bury,MAN

Summary

Creative Search Marketing Strategist successfully managing multiple, concurrent client projects. Expert with Google Analytics and SEO to drive results. Establish dynamic relationships to drive future business opportunities.

Work History

Mental Health Support Worker

Cygnet Hospital
Bury, Greater Manchester
05.2023 - 01.2024

Customer Relationship Officer

Leadway Pensure PFA
Lagos, Lagos
12.2018 - 12.2022
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Maintained statistical database of customers using CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Logged call information and solutions provided into internal database.
  • Assisted customers with opening accounts and signing up for new services.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Made customers aware of current and new programs and services.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Customer Service Officer

Whytecleon Limited
Lagos, Lagos
09.2008 - 09.2017
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Promoted company brand and unique offerings through personalized customer service.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.

Education

Bachelor of Science - Accounting And Finance

The West African University
Benin Republic
11-2015

Higher National Diploma - Accounting

Our Saviour Institute of Science, Agriculture
Nigeria
11-2010

Skills

  • Progress monitoring
  • Patient evaluations
  • Crisis Intervention
  • Facilitating counseling sessions
  • Case documentation
  • Building rapport
  • Community Resources
  • Decision-Making
  • Problem-Solving

Timeline

Mental Health Support Worker

Cygnet Hospital
05.2023 - 01.2024

Customer Relationship Officer

Leadway Pensure PFA
12.2018 - 12.2022

Customer Service Officer

Whytecleon Limited
09.2008 - 09.2017

Bachelor of Science - Accounting And Finance

The West African University

Higher National Diploma - Accounting

Our Saviour Institute of Science, Agriculture

Similar Profiles

CREATE PROFILE
Innocent Akpan