Inigo Lejardi

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained a 100% client retention rate by providing exceptional customer service and anticipating client needs.
• Identified potential upsell opportunities and expand client base.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Achievements

• Implemented CRM best practices that improved reporting accuracy and sales forecasting.
• Led cross-functional initiatives that improved customer experience, driving a X% increase in retention.
• Increased revenue by X% within X months/years by identifying upsell and cross-sell opportunities.
• Consistently exceeded sales targets by X%, contributing to overall company growth.

• Prospecting, developing, and closing new leads for a leading card-issuing company
• Executing outbound and inbound sales strategies and personal sales efforts
• Managing pipeline, forecasting, and maintaining relationships with key clients
• Responsible for competitor intelligence, analysing market trends, and adapting sales strategies accordingly
• Developed and flipped brochures as part of marketing activities to enhance product presentation
• Actively participating as a mentee in a customer success mentoring program

Achievement

• Consecutively exceeded quarterly quotas, achieving 15 stage 1s and 6 stage 3s
• Successfully qualified and converted 90% of leads that matched criteria
• Collaborated on significant deals, including partnerships with Bancaja, Alan, and Natixis
• Implemented efficient email outreach, resulting in setting up calls with 20% of recipients

• Prospecting, developing and closing new leads
• Outbound, inbound sales and personal sales
• SaaS experience (Salesforce, Salesloft, Jimminy, HighSpot, etc.)
• Collating sales and KPI metrics information and presenting to senior management

Achievements

• Brought in great customers like Klarna, Cleo, ByJu's
• Cold-called 30+ potential clients on a daily basis, with a closing rate of 10% to 20%
• Hit quota consecutively every month after passing probation
• Sent 75+ cold emails on a daily basis, managing to set up calls with 10% of the recipients

• Working as a distributor of our newest products
• Managing customer bookings, amendments and cancellations utilising adaptive communication skills
• Cold calling and cold emailing
• Delivered excellent customer service managing all customer orders, enquiries, requests and complaints
• Event managed a number of private parties from initial concept through to final event delivery ensuring customer expectations exceeded while achieving specified budgets and deadlines
• Interacted with customers face to face, by phone and email and managed all booking enquiries

Achievements

• Implemented new business models (deliveries, online store, collaborations with other brands) to overcome the decline in sales during the pandemic
• Successful opening of a second branch
• Based on the profitability of the new business models (%40 of the total company revenue) accomplished the opening of a dumpling production site in Hackney

• Working as a distributor of our newest products
• Managing customer bookings, amendments and cancellations utilising adaptive communication skills
• Cold calling and cold emailing
• Delivered excellent customer service managing all customer orders, enquiries, requests and complaints
• Event managed a number of private parties from initial concept through to final event delivery ensuring customer expectations exceeded while achieving specified budgets and deadlines
• Interacted with customers face to face, by phone and email and managed all booking enquiries

Achievements

• Developed a more efficient booking and waiting list system that subsequently was implemented in every branch.
  Created and trained the most valued host team within the whole company (10 hosting teams, more than 150 members).
• Effectively managed events of more than 200 people.

• Maximised upselling and cross-selling techniques to consistently exceed shift targets and KPI's
• Leadership of the restaurant teams during constantly busy service delivering coaching to enhance customer service and sales techniques across the team

Achievements

• Consistently being among the top 3 best sellers of the team (3-4K average a day, min £1500)
• Individually trained more than 15 new team members

• Supported a number of research projects and senior researchers; predominately worked on antimicrobial peptides bioactivity testing in Xanthomonas Axonopodis – Cytotoxicity assay +500 plates.
• Gained excellent exposure to the laboratory environment working within cohesive team structures to achieve end goals.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.

• Worked in the university laboratory providing assistance to senior researchers for the completion of laboratory testing and analysis projects including the preparation of reagents and reactions
• Shadowed senior technicians to gain understanding and insight into the operational workings of the laboratory
• Utilised effective communication techniques to liaise with people across all levels gathering information to increase skills and knowledge