INGRIED UPINGASANA

• Undertake comprehensive assessment, formulation, risk management and collaborative treatment planning.
• Deliver integrative evidence-based positive psychology interventions, with clients consistently reporting significant improvement and positive feedback.
• Manage an autonomous caseload of 20–25 clients per week presenting with anxiety, depression, trauma, bereavement, relationship difficulties and life transitions.
• Provided support to clients navigating traumatic events, helping them develop coping strategies.
• Deliver crisis intervention during critical moments, providing immediate support to clients in distress and mitigating potential risks.
• Delivered crisis intervention services, providing immediate support and referrals to individuals in distress.
• Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
• Conducted follow-up meetings to assess and monitor client progress, fostering ongoing support and adjustment of treatment plans.
• Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
• Maintained high standards in clinical documentation and ethical practice, ensuring accountability and quality in client care.
• Maintained strict adherence to ethical practices and counselling standards in all interactions.
• Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.

• Managed a complex caseload of up to 30 patients per week within NHS Primary Care, delivering holistic care spanning long-term condition monitoring, B12 injections, weight management, counselling, motivational interviewing and Learning Disability Annual Health Reviews.
• Delivered behaviour change interventions and coordinated multidisciplinary care.
• Collaborated with healthcare professionals to manage long-term conditions for patients with chronic illnesses.
• Collaborated with multidisciplinary teams to provide comprehensive care for patients.
• Developed individualised wellness strategies aligned withpatient's goals and lifestyles.
• Improved client wellbeing through holistic health consultations addressing individual needs.
• Delivered tailored wellness plans for improved lifestyle management.
• Facilitated goal-setting for clients, conducting periodic check-ins to support progress and necessary adjustments.
• Completed scheduled client check-ins to discuss progress and address challenges.
• Empowered individuals to manage nutrition and overall wellness with sustainable habits.
• Advised on dietary adjustments, leading to improved nutritional intake amongst clients.
• Improved mental health with stress reduction techniques.
• Organised and administered flu and B12 vaccination clinics for patient populations
• Provided wound management and care for patients with acute and chronic wounds
• Managed client records, ensuring confidentiality and privacy.
• Supported QOF, CQC and personalised care planning.

• Conducted NHS Health Checks, ECG, dressings, flu vaccinations, venepuncture, blood pressure monitoring, clinical observations, urinalysis, and specimen collection to ensure comprehensive patient assessment and care.
• Provided compassionate, patient-centred care within a busy GP practice.
• Delivered health promotion initiatives and supported long-term condition management to enhance patient health outcomes and lifestyle improvements.
• Changed wound dressings regularly to promote optimal healing.
• Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
• Conducted routine check-ups, ensuring early detection of potential health issues.
• Carried out home visits to provide essential primary care support in the community.
• Supported early identification of mental health needs using PHQ-9 and GAD-7, contributing to service improvement and integrated patient care.
• Maintained accurate clinical records in EMIS and adhered to infection prevention and control standards.
• Ensured confidentiality and privacy of patient records according to regulations and protocols, maintaining trust amongst the clinic's clientele base.
• Monitored and enforced medical practice compliance to contribute to successful CQC and NHS/CCG quality monitoring inspections.
• Referred patients to specialists as necessary for optimal treatment outcomes.
• Adapted consultation style depending on patients' needs which increased satisfaction levels.
• Completed paperwork accurately and efficiently to meet NHS guidelines whilst reducing administrative costs.

• Managed a supervised caseload of 10–15 clients per week, providing one-to-one counselling within a low-cost and NHS counselling service.
• Delivered integrative therapeutic interventions in line with BACP ethical standards and NHS/NICE guidance, using evidence-based approaches tailored to individual client needs.
• Conducted assessments, risk assessments, and maintained accurate clinical records, treatment plans, and outcome measures.
• Supported clients in coping with traumatic events, enhancing their resilience and emotional well-being.
• Monitored client progress through regular follow-up meetings, ensuring effective treatment and support.
• Provided crisis intervention during critical moments, mitigating risk.
• Participated in regular clinical supervision, case discussions, and ongoing professional development to ensure safe and effective practice.
• Worked collaboratively within a multidisciplinary team, adhering to safeguarding, confidentiality, and clinical governance standards.
• Utilised various therapeutic methods to alleviate client stress.
• Established trusting relationships with clients, promoting open communication.
• Conducted psycho-social assessments to identify and address client needs, facilitating tailored interventions.
• Managed confidential client records, ensuring privacy and security.
• Documented all patient information outlined in service plans, treatment reports and progress notes.
• Ensured ethical practices at all times adhering to counselling standards.

• Cardiac Care Unit (CCU): supported patients with heart conditions through pre- and post-surgical care and provided compassionate support to families during bereavement.
• Surgical Unit: prepared patients for theatre and supported them post-operatively, monitoring overall health and delivering personal care.
• Medical Unit: supported stroke patients through their recovery journey.
• Accident & Emergency: supported patients on arrival, delivering timely, compassionate care in a fast-paced environment.
• Executed phlebotomy and venipuncture with precision, ensuring patient comfort and safety across various NHS settings.
• Progressed through Healthcare Assistant and Senior Healthcare Assistant roles across acute hospital wards and General Practice.
• Developed strong foundations in assessment, long-term condition management, safeguarding, patient education, multidisciplinary working and clinical governance.
• Executed daily tasks with attention to detail and operational efficiency.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Exhibited respect, friendliness, and a proactive willingness to assist patients and colleagues in diverse situations.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Sanitised workspaces and medical equipment to uphold strict hygiene protocols.
• Exhibited high energy and enthusiasm while supporting patients in a dynamic healthcare environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.

GPA: Merit

GPA: Merit