Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Ingrida Biroova

Birmingham,West Midlands

Summary

Highly motivated and dependable professional with exceptional communication skills, both written and verbal. Demonstrates outstanding customer service abilities and strong problem-solving skills. Proficient in Word, Excel, Internet, and JDA software, with excellent organisation and time management capabilities. Known for precision, accuracy, and the ability to multitask effectively under pressure. Committed to teamwork and maintaining a good attendance record while consistently delivering high-quality results.

Overview

23
23
years of professional experience

Work history

Warehouse administrator

THE WORKS,
COLESHILL, WEST MIDLANDS
02.2021 - Current
  • Coordinate and manage daily picking operations to ensure timely and accurate order fulfillment
  • Process picking lists and prioritize urgent orders in cooperation with warehouse staff
  • Monitor stock levels and report discrepancies to inventory control or warehouse management
  • Liaise with other departments (e.g., shipping, goods-in, customer service) to ensure smooth workflow
  • Assist with system data entry and documentation related to picking and order processing
  • Investigate and resolve picking errors or order issues
  • Ensure compliance with safety and organizational procedures in the picking area
  • Train new team members on picking processes and warehouse software (if applicable)

Supreme Housekeeper

THE BELFRY HOTEL & RESORT****
BIRMINGHAM, WEST MIDLANDS
02.2014 - 08.2021
  • Cleaned rooms & common areas to a high standard
  • Cleaned & stocked restrooms.
  • Notified managers of necessary repairs
  • Collected & disposed of trash
  • Assisted guests when necessary
  • Daily & deep cleaning, dusting, polishing, vacuuming, mopping,
    window cleaning, furniture & upholstery cleaning, room tidying &
    organising

Key achievements: I came second place twice on the cleanest room competition which was rewarded by a bonus.
I was also assigned supervisor duties

Housekeeper RAMADA ENCORE,

OMNY FACILITIES MANAGEMENT AGENCY, LONDON
BIRMINGHAM, WEST MIDLANDS
02.2012 - 12.2014
  • Cleaned rooms & common areas to a high standard
  • Cleaned & stocked restrooms.
  • Notified managers of necessary repairs
  • Collected & disposed of trash
  • Assisted guests when necessary
  • Daily & deep cleaning, dusting, polishing, vacuuming, mopping,
    window cleaning, furniture & upholstery cleaning, room tidying &
    organising

Key achievements: Significantly contributed to consistent positive customer feedback

Sales Assistant

SLOVNAFT (PETROL STATION+SHOP)
KRALOVSKY CHLMEC, SLOVAKIA
04.2009 - 06.2010
  • Customer service & Communication: Welcomed customers & answered customer queries
  • Pleasantly dealt with customers to ensure customer satisfaction
  • Handled complaints
  • Assisted customers with car fuelling
  • Attention to detail: Handled cash & card transactions
  • Ensured correct pricing
  • Organisation: Dealt with orders & delivery
  • Health & Safety: Followed all health & safety regulations
  • Kept the shop neat & tidy

Key achievements: I was able to increase sales by using positive language and upselling techniques

Carer

SLOVAK GOVERNMENT SOCIAL WORKER,
MATOVSKE VOJKOVCE, SLOVAKIA
02.2005 - 07.2007
  • Provided care for elderly & disabled clients
  • Performed healthcare-related duties, including monitoring medication
    & personal care
  • Maintained records of services performed & condition of patients
  • Administration: Handed over necessary information accurately to
    other staff

Key achievements: I was loved by all patients

Sales Assistant

DROGÉRIA,
VELKE KAPUSANY,, SLOVAKIA
04.2002 - 07.2005
  • Customer service & Communication: Welcomed customers & answered customer queries
  • Pleasantly dealt with customers to ensure customer satisfaction
  • Handled complaints
  • Attention to detail: Handled cash & card transactions
  • Ensured correct pricing
  • Organisation: Dealt with orders & delivery
  • Health & Safety: Followed all health & safety regulations
  • Kept the shop neat & tidy

Education

Bachelor of Economics & Business Management - Economics

EKONOMICKA UNIVERSITA JANA SELYEHO
Slovakia, Komarno
/2006 - /2009

Agricultural Management -

STREDNÁ POLNOHOSPODARSKA SKOLA,

A Levels Equivalent in Mathematics, Geography, Lit -

GYMNAZIUM,

Skills

  • Highly motivated
  • Pleasant
  • Dependable
  • Reliable & punctual
  • Knowledgeable in Word,
    Excel & Internet, JDA software
  • Outstanding communication
    skills (both written & verbal)
  • Excellent customer service
    skills
  • Strong problem-solving skills
  • Good organisational skills
  • Strong time management
  • Ability to work effectively &
    stay calm under pressure
  • Excellent teamworking
  • Detail oriented
  • Precision & accuracy
  • Ability to multitask &
    prioritise
  • Excellent physical stamina &
    resilience: regularly work
    long hours
  • Good attendance record

Languages

Hungarian
Native language
English
Intermediate
Slovak
Upper intermediate (B2)

Affiliations

  • Reading, cooking, nature, piano, music

Timeline

Warehouse administrator

THE WORKS,
02.2021 - Current

Supreme Housekeeper

THE BELFRY HOTEL & RESORT****
02.2014 - 08.2021

Housekeeper RAMADA ENCORE,

OMNY FACILITIES MANAGEMENT AGENCY, LONDON
02.2012 - 12.2014

Sales Assistant

SLOVNAFT (PETROL STATION+SHOP)
04.2009 - 06.2010

Carer

SLOVAK GOVERNMENT SOCIAL WORKER,
02.2005 - 07.2007

Sales Assistant

DROGÉRIA,
04.2002 - 07.2005

Bachelor of Economics & Business Management - Economics

EKONOMICKA UNIVERSITA JANA SELYEHO
/2006 - /2009

Agricultural Management -

STREDNÁ POLNOHOSPODARSKA SKOLA,

A Levels Equivalent in Mathematics, Geography, Lit -

GYMNAZIUM,
Ingrida Biroova