Ingrid Oculi
Reading,RDG
Summary
Enthusiastic and focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results. Ready to step into a Client Success Manager position and pursue new business relationships.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Strategic Data Management Specialist
BigID
Remote
11.2020 - Current
- First point of contact for prospective customer concerning data governance, privacy, security and technology integration.
- Utilized SFDC, Sales Navigator, Outreach, ZoomInfo, Lusha, Dux Soup, Office365, Drift, Sendoso, and other collaborative tools to manage sensitive client information and update existing and new client profiles.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Collaborated with sales, marketing, R&D, Alliance/Partners, product management, and engineering to meet shared goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads, marketing and industry event collaborations.
- Built and managed accurate sales pipeline to date +$5 Millions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked independently with minimal supervision.
Account Development Executive
OpenText
Reading
09.2019 - 11.2020
- Part of Content Services division; Specialty was Enterprise Content Management (ECM) (Document/Content Management, Application Decommissioning, Archiving, Workflow, Capture)
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Communicated with local organisations to build networks and develop leads.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Tracked weekly sales to develop corrective action planning reports.
- Utilised knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Inside Sales Executive
Quantum Marketing
Reading
07.2018 - 08.2019
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Determined needs, delivered solutions and overcame objections through consultative selling skills and set up customer appointments for outside sales team (Infor).
- Weekly client reporting with Infor GT Nexus’s Cloud Suite Financials and Cloud Suite Manufacturing & Distribution.
- Trained, mentored and quality-control multilingual telemarketers on best practices, communication strategies and performance standards.
Enterprise Account Executive
Venafi
Bracknell
01.2016 - 02.2017
- Qualified leads, built relationships and executed sales strategies to drive new and upsell business.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Business Development Manager
Clarify
Theale
03.2015 - 01.2016
- Targeted and prospected for new business through prospective, individual creativity and innovation.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Identified, pursued and monitored metrics and developed actionable insights to improve efficiency and performance.
- Created, executed strategic and tactical sales initiatives for forward planning to meet key objectives.
Enterprise Account Executive
Newvoicemedia
Basingstoke
01.2014 - 03.2015
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Built and strengthened relationships with new and existing accounts to drive revenue growth - new, upselling and cross-selling opportunities.
- Solution/product pitching and demo via videoconferencing to customers.
- Average monthly result 110%
Enterprise Sales Manager
Interdist Alliances
Farnborough
01.2013 - 01.2014
- Monthly and quarterly forecasting/reporting.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Handled highest volume account in West Central African territory, generating 92% of targeted revenue.
- Distributors and resellers daily collaboration, including strategy decisions to order processing, delivery and set up/onboarding.
- CSE (Cisco Sales Expert) certified
- Oracle Database 11g Sales Certificate
Renewal and Partner Relationship Manager
Barracuda Networks
Basingstoke
01.2012 - 12.2012
- France, Benelux, North and South Africa
- Prioritised organisational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Assisting Department Manager with team of 7 (myself included)
- KPI, Reporting, Team motivation, Administration, Recruitment, HR, and operation related activities in absence of department manager
Client Success Manager
STR RS
Reading
06.2008 - 02.2010
- On boarding, execution, training, development, enforcing client’s Social Responsibility Programs across the globe
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Consulting insight of CSR, Supply Chain, Health & Safety, Human rights and industry laws of the land and international
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Attended monthly client meetings in UK, Nordics and France for report, analysis and strategy of their CSR programs and training
- My client portfolio included Kering Group, Initiative Clause Social, and Topshop, valued at $3M per year
- Social Auditor trained – Level 1 & Social Audits carried out in Europe, USA, Nordics, and Asia
- Managed, advocated and quality control of 7 Social Auditors (USA, Europe & Asia)
International Telemarketing Manager
Quantum TM
Reading
09.2004 - 05.2008
- Team Leader of an international team ranging from 12 to 25
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and maintained relationships with customers and suppliers through account development (Cable & Wireless, IBM, ORACLE, Sun Microsystems, BMC Software, Microsoft, Verizon)
Education
ACCESS - Psychology and Sociology
Thames Valley University
Reading, RDG 09.2006 - 06.2007
Associate of Business Administration - Business, Finance, Accounting
Thames Valley University
Reading, RDG 01.2001 - 06.2004
Skills
Pipeline development
Inter-department collaboration
Staff mentoring & leadership
Customer Relations
Negotiation
Business Development
Training and mentoring
Report preparation
Creative problem solving
Strategic sales knowledge
Key stakeholder relationship building
Account management
Strategic planning
Key accounts development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Strategic Data Management Specialist
BigID
11.2020 - Current
Account Development Executive
OpenText
09.2019 - 11.2020
Inside Sales Executive
Quantum Marketing
07.2018 - 08.2019
Enterprise Account Executive
Venafi
01.2016 - 02.2017
Business Development Manager
Clarify
03.2015 - 01.2016
Enterprise Account Executive
Newvoicemedia
01.2014 - 03.2015
Enterprise Sales Manager
Interdist Alliances
01.2013 - 01.2014
Renewal and Partner Relationship Manager
Barracuda Networks
01.2012 - 12.2012
Client Success Manager
STR RS
06.2008 - 02.2010
ACCESS - Psychology and Sociology
Thames Valley University
09.2006 - 06.2007
International Telemarketing Manager
Quantum TM
09.2004 - 05.2008
Associate of Business Administration - Business, Finance, Accounting
Thames Valley University
01.2001 - 06.2004