Ingrid Oculi
Reading,RDG
Summary
Enthusiastic and focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results. Ready to step into a Client Success Manager position and pursue new business relationships.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Strategic Data Management Specialist
BigID
Remote
11.2020 - Current
- First point of contact for prospective customer concerning data governance, privacy, security and technology integration.
- Utilized SFDC, Sales Navigator, Outreach, ZoomInfo, Lusha, Dux Soup, Office365, Drift, Sendoso, and other collaborative tools to manage sensitive client information and update existing and new client profiles.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Collaborated with sales, marketing, R&D, Alliance/Partners, product management, and engineering to meet shared goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads, marketing and industry event collaborations.
- Built and managed accurate sales pipeline to date +$5 Millions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked independently with minimal supervision.
Account Development Executive
OpenText
Reading
09.2019 - 11.2020
- Part of Content Services division; Specialty was Enterprise Content Management (ECM) (Document/Content Management, Application Decommissioning, Archiving, Workflow, Capture)
- Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
- Communicated with local organisations to build networks and develop leads.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Tracked weekly sales to develop corrective action planning reports.
- Utilised knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Inside Sales Executive
Quantum Marketing
Reading
07.2018 - 08.2019
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Determined needs, delivered solutions and overcame objections through consultative selling skills and set up customer appointments for outside sales team (Infor).
- Weekly client reporting with Infor GT Nexus’s Cloud Suite Financials and Cloud Suite Manufacturing & Distribution.
- Trained, mentored and quality-control multilingual telemarketers on best practices, communication strategies and performance standards.
Enterprise Account Executive
Venafi
Bracknell
01.2016 - 02.2017
- Qualified leads, built relationships and executed sales strategies to drive new and upsell business.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Business Development Manager
Clarify
Theale
03.2015 - 01.2016
- Targeted and prospected for new business through prospective, individual creativity and innovation.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Identified, pursued and monitored metrics and developed actionable insights to improve efficiency and performance.
- Created, executed strategic and tactical sales initiatives for forward planning to meet key objectives.
Enterprise Account Executive
Newvoicemedia
Basingstoke
01.2014 - 03.2015
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Built and strengthened relationships with new and existing accounts to drive revenue growth - new, upselling and cross-selling opportunities.
- Solution/product pitching and demo via videoconferencing to customers.
- Average monthly result 110%
Enterprise Sales Manager
Interdist Alliances
Farnborough
01.2013 - 01.2014
- Monthly and quarterly forecasting/reporting.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Handled highest volume account in West Central African territory, generating 92% of targeted revenue.
- Distributors and resellers daily collaboration, including strategy decisions to order processing, delivery and set up/onboarding.
- CSE (Cisco Sales Expert) certified
- Oracle Database 11g Sales Certificate
Renewal and Partner Relationship Manager
Barracuda Networks
Basingstoke
01.2012 - 12.2012
- France, Benelux, North and South Africa
- Prioritised organisational goals and core values in acting on decisions benefitting company while achieving high rate of customer satisfaction.
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Assisting Department Manager with team of 7 (myself included)
- KPI, Reporting, Team motivation, Administration, Recruitment, HR, and operation related activities in absence of department manager
Client Success Manager
STR RS
Reading
06.2008 - 02.2010
- On boarding, execution, training, development, enforcing client’s Social Responsibility Programs across the globe
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Consulting insight of CSR, Supply Chain, Health & Safety, Human rights and industry laws of the land and international
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Attended monthly client meetings in UK, Nordics and France for report, analysis and strategy of their CSR programs and training
- My client portfolio included Kering Group, Initiative Clause Social, and Topshop, valued at $3M per year
- Social Auditor trained – Level 1 & Social Audits carried out in Europe, USA, Nordics, and Asia
- Managed, advocated and quality control of 7 Social Auditors (USA, Europe & Asia)
International Telemarketing Manager
Quantum TM
Reading
09.2004 - 05.2008
- Team Leader of an international team ranging from 12 to 25
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and maintained relationships with customers and suppliers through account development (Cable & Wireless, IBM, ORACLE, Sun Microsystems, BMC Software, Microsoft, Verizon)
Education
ACCESS - Psychology and Sociology
Thames Valley University
Reading, RDG 09.2006 - 06.2007
Associate of Business Administration - Business, Finance, Accounting
Thames Valley University
Reading, RDG 01.2001 - 06.2004
Skills
Pipeline development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Strategic Data Management Specialist
BigID
11.2020 - Current
Account Development Executive
OpenText
09.2019 - 11.2020
Inside Sales Executive
Quantum Marketing
07.2018 - 08.2019
Enterprise Account Executive
Venafi
01.2016 - 02.2017
Business Development Manager
Clarify
03.2015 - 01.2016
Enterprise Account Executive
Newvoicemedia
01.2014 - 03.2015
Enterprise Sales Manager
Interdist Alliances
01.2013 - 01.2014
Renewal and Partner Relationship Manager
Barracuda Networks
01.2012 - 12.2012
Client Success Manager
STR RS
06.2008 - 02.2010
ACCESS - Psychology and Sociology
Thames Valley University
09.2006 - 06.2007
International Telemarketing Manager
Quantum TM
09.2004 - 05.2008
Associate of Business Administration - Business, Finance, Accounting
Thames Valley University
01.2001 - 06.2004
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