Ingrid Jordan
Leeds
Summary
I highly organised and practical and have strong communication skills, I thrive under pressure and am keen to progress in my career within NYC.
I have had a Cat C licence for 14 years and have utilised this in my previous role as a refuse driver for NYC based at Claro Road. I progressed into Operations last year and have a particularly strong personal focus within the team on fleet and driver compliance within my role. I complete tasks thoroughly and am highly logical with an eye for detail.
I understand the needs and pressures in running a fleet of vehicles and believe I could bring positive change to NYC services by helping to ensure efficient management of fleet services.
Overview
9
9
years of professional experience
Work history
Operations Officer Waste & Street Scene
North Yorkshire County Council
Harrogate, North Yorkshire
2025.07 - Current
- Assessed risk in operational activities to ensure safety measures were upheld at all times.
- Implemented new operation strategies to improve overall productivity.
- Conducted regular inspections, ensuring safety compliance.
- Drove continuous improvement and innovation in collaboration with management team.
- Cultivated culture of continuous improvement, clearly outlining objectives and ideal processes.
- Planned daily operations to maximise productivity.
Driver
North Yorkshire Council
Harrogate
2024.06 - Current
- Performed daily vehicle inspections to ensure safety.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Demonstrated professionalism when dealing with clients, fostered positive relationships, handling complaints on the front line of the service professionally
- Retained excellent local area knowledge to plan optimal routes.
- Worked alongside new staff members, ensuring they felt supported.
Complex Care Nurse
Routes Healthcare
Leeds, England
2023.06 - 2024.06
- Provided high level of clinical, personal and social care for individuals with complex care needs
- Built positive, productive client relationships for enhanced social support.
- Maintained confidential case documentation in line with data protection regulations.
- Responded proactively to changing circumstances for optimised service user care.
- Proven ability to learn quickly and adapt to new situations.
Childcare Assistant
Manor Court Childcare
Leeds, W Yorks
2020.09 - 2024.06
- Developed and maintained courteous and effective working relationships.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Built positive relationships with parents, communicating regular updates on children's activity and wellbeing.
Domestic Cleaner
Self-employed
Leeds, W Yorks
2016.09 - 2020.09
- Consistently met high quality standards for continued customer satisfaction and loyalty.
- Executed regular deep cleans for optimal health and hygiene.
- Worked with clients to identify priority tasks for timely completion.
Foster Carer
By the Bridge with Cambian
Leeds, W Yorks
2018.07 - 2019.06
- Attended therapy appointments and implemented advised strategies to enhance care.
- Carried out child care plans whilst maintaining awareness of children's changing needs.
- Established close relationships with community resources, teachers and health professionals to meet children's development needs.
- Supervised contact arrangements as appropriate.
- Collaborated with supervising social worker and reviewing officers for optimal care.
Skills
- Excellent communication
- Teamwork
- Eye for detail
- Trustworthy and reliable
- Record management
- Safeguarding knowledge
- Cultural Awareness
- PPE Compliance
- Dependable and Responsible
- CPC
- Strategic planning
- Compliance knowledge
- Performance monitoring
- Staff coordination
Timeline
Operations Officer Waste & Street Scene
North Yorkshire County Council
2025.07 - Current
Driver
North Yorkshire Council
2024.06 - Current
Complex Care Nurse
Routes Healthcare
2023.06 - 2024.06
Childcare Assistant
Manor Court Childcare
2020.09 - 2024.06
Foster Carer
By the Bridge with Cambian
2018.07 - 2019.06
Domestic Cleaner
Self-employed
2016.09 - 2020.09