Summary
Overview
Work History
Education
Skills
Custom
Additional Information
Timeline
Generic
INGEMAR CRESSEY

INGEMAR CRESSEY

North Cornelly

Summary

An enthusiastic and committed individual with excellent knowledge and experience of high quality professional surf provision, and water based operations.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Dependable and proactive individual with strong work ethic and keen sense of responsibility. Demonstrates excellent communication and problem-solving skills, coupled with solid understanding of time management and customer service. Committed to ensuring timely and accurate deliveries, dedicated to making positive impact in the required role.

Overview

26
26
years of professional experience

Work History

Amazon Delivery Driver

Amazon
Swansea , Wales
07.2024 - Current
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Completed required paperwork certifying deliveries.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Regularly updated control centre on location and availability .
  • Completed emergency deliveries successfully despite challenging conditions.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Safely loaded and unloaded packages with zero material damage.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Accepted and organised work requests using company app.
  • Applied personal road knowledge and GPS application to set shortest routes.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Cleaned vehicle's interior and exterior to meet high presentation standards.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Completed deliveries with smile and patient, personalised service.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered high-quality results within budget and timeframe targets.

Director/Head Surf Coach

Cressey's Surf Academy
04.2008 - 05.2025
  • Company Overview: Cressey's Surf Academy is a mobile surf school based in SE Wales offering 1:1 and group lessons to beginners through to competitive level surfers, alongside a regular Junior Surf Academy
  • Management, administration and promotion of seasonal business operations
  • Commercial development of the business
  • Financial Management
  • Recruitment and management of seasonal Surf Instructors
  • Procurement and maintenance of surfing equipment and stock
  • Delivery of 1:1 and group surf lessons to a wide range of clients and levels
  • Partnership delivery of surfing sessions for Wave Project Cymru
  • Customer Service
  • Cressey's Surf Academy is a mobile surf school based in SE Wales offering 1:1 and group lessons to beginners through to competitive level surfers, alongside a regular Junior Surf Academy

Head Attendant/Physiotherapy Assistant

Bridgend Resource Centre
Bridgend
11.2011 - 06.2025
  • Company Overview: Bridgend Resource Centre is a social service run day care facility providing a range of therapies to adults with severe physical and learning disabilities
  • Sole management of the hydrotherapy pool and facilities, including delivery of strict hygiene, safety and maintenance regulations
  • Responsible for management and maintenance of pool plant operations
  • Regular testing of water quality using specialist equipment
  • Lifeguard responsibilities for clients and staff using the pool
  • Physiotherapy support assistant, assisting clients in and out of the pool
  • Bridgend Resource Centre is a social service run day care facility providing a range of therapies to adults with severe physical and learning disabilities

Team Surf Coach

Welsh National Surf Team
11.2013 - 01.2015
  • Company Overview: The Welsh National Surf Team competes in European and World Junior Championships and European Open and Senior Championships
  • Planning and delivering technical surfing and physical fitness programs and training sessions
  • Managing and coaching the Junior Surf Team during UK, European and World competitions
  • Strategic planning for the national team, and development of Welsh surfing alongside the Welsh Surfing Federation committee
  • The Welsh National Surf Team competes in European and World Junior Championships and European Open and Senior Championships

Recreation Assistant

Bridgend Recreation Centre
Bridgend
03.2009 - 11.2011
  • Company Overview: Bridgend Recreation Centre is a large sports centre with swimming pool serving the county of Bridgend, South Wales
  • Pool lifeguard responsibilities
  • Maintenance of recreation areas in accordance with health and safety requirements
  • Setting up of sporting equipment and facilities to support activities and room hires
  • Customer Service
  • Bridgend Recreation Centre is a large sports centre with swimming pool serving the county of Bridgend, South Wales

Outdoor Activities & Surf Instructor

Adventures
Porthcawl
02.2008 - 03.2009
  • Company Overview: Adventures are a busy outdoor activities provider specialising in the delivery of a variety of all year round outdoor pursuits for team building, schools, stag and hen groups, families and individuals
  • Delivery of group surf lessons
  • Leading coasteering sessions
  • Running paintball sessions with groups
  • Gorge Walking leader
  • Customer Service
  • Adventures are a busy outdoor activities provider specialising in the delivery of a variety of all year round outdoor pursuits for team building, schools, stag and hen groups, families and individuals

Fitness Instructor

Quest Health and Fitness Centre
Caerphilly
09.2007 - 02.2008
  • Company Overview: Quest is a private health club in a large area of Wales
  • Designing fitness programmes for all ages
  • Group gym inductions
  • Advising and motivating clients
  • 1-1 support and training
  • Customer Service
  • Membership relations and sales
  • Quest is a private health club in a large area of Wales

Fork Lift Truck Operator

Elliot Brothers
Southampton
06.2007 - 08.2007
  • Company Overview: Elliot Brothers are Hampshire's leading independent Builders Merchants
  • Fork Lift Truck driving
  • Order Packing
  • Elliot Brothers are Hampshire's leading independent Builders Merchants

Retail Assistant

WH Smiths
Southampton
03.2007 - 06.2007
  • Company Overview: WH Smiths is a UK based newsagents selling books, CDs, DVDs, magazines, stationery, and other items
  • Customer Service
  • Cashier/Till Assistant
  • Packing
  • Stock Taking
  • WH Smiths is a UK based newsagents selling books, CDs, DVDs, magazines, stationery, and other items

Fork Lift Truck Operator

Wolseley Distribution Centre
Ripon, Yorkshire
09.2006 - 01.2007
  • Company Overview: Wolseley is the world's number one distributor of heating and plumbing products to the professional market and a leading supplier of building materials
  • Fork Lift Truck driving
  • Order Packing
  • Wolseley is the world's number one distributor of heating and plumbing products to the professional market and a leading supplier of building materials

Recreation Host / Lifeguard

Walt Disney Cruise Line
Bahamas
04.2004 - 10.2005
  • Company Overview: Walt Disney offers first class cruising holidays throughout the Bahamas, aiming to provide passengers with the experience of a lifetime
  • Life guarding
  • First Aid
  • Customer Service
  • Walt Disney offers first class cruising holidays throughout the Bahamas, aiming to provide passengers with the experience of a lifetime

Lifeguard

East London Municipality
South Africa
11.2003 - 01.2004
  • Life guarding
  • First Aid
  • Customer Service

Lifeguard

Jumeirah Beach Club Resort & Spa
Dubai
09.2002 - 09.2003
  • Company Overview: The Jumeirah Beach Club Resort & Spa is a high-class hotel, offering luxurious accommodation, relaxation and entertainment facilities to exclusive guests and members
  • Life guarding
  • First Aid
  • Customer Service
  • The Jumeirah Beach Club Resort & Spa is a high-class hotel, offering luxurious accommodation, relaxation and entertainment facilities to exclusive guests and members

Recreation Host

Island Vibe Hostel
Jeffery's Bay, South Africa
07.2002 - 09.2002
  • Company Overview: Island Vibe is an established Backpackers Hostel, offering safari tours and surf instruction
  • Catering
  • Bar work
  • Surf Instructor
  • Tour Guide
  • Island Vibe is an established Backpackers Hostel, offering safari tours and surf instruction

Head Barman / Waiter

The Keg and Rose
South Africa
01.1999 - 08.2002
  • Company Overview: The Keg and Rose is a popular public house and restaurant
  • Customer Service
  • Mixing Cocktails
  • Liaising with suppliers
  • Staff management
  • Cash handling
  • Stock taking
  • Staff training
  • The Keg and Rose is a popular public house and restaurant

Retail Assistant

Just Surfing
East London, South Africa
05.2002 - 07.2002
  • Company Overview: 'Just Surfing' is an independent retailer dealing in specialist surfing equipment and clothing
  • Customer Service
  • Advising on equipment
  • Till Assistant
  • Dealing with suppliers
  • 'Just Surfing' is an independent retailer dealing in specialist surfing equipment and clothing

Administration Manager

E-FIN Financing
East London, South Africa
01.2001 - 07.2001
  • Company Overview: E-Fin is an independent company offering financial advice
  • Clerical Work and General Administration
  • Customer Service
  • E-Fin is an independent company offering financial advice

Education

Bachelor of Social Science - Introduction to Computer Science, Psychology, Sociology, Social Work

University of Fort Hare
01.2006 - 6 2006

Matric - English Language, Afrikaans, Biology, History, Geography, Business Economics

Hudson Park High School
East London
09.1994 - 6 1998

Skills

  • Business Management
  • Staff Management
  • Surf Coach
  • Fitness Instructor
  • Lifeguard
  • Persuasive communication
  • Time-management
  • Handheld scanner operating
  • Friendly demeanour
  • Self-Motivation for lone working
  • First Aid certification
  • Decision making
  • Crisis de-escalation
  • Customer communication
  • Logistical problem-solving
  • Reliability
  • Dispatch coordination
  • Logistics knowledge
  • Mobile apps navigation
  • Professionalism
  • Communication
  • Positive attitude
  • Cultural awareness
  • Customer service orientation
  • Cash handling
  • Heavy lifting
  • Emotional intelligence
  • Product knowledge
  • Time management skills
  • Loading and unloading
  • Dispute management
  • Computer literacy
  • Accident procedures
  • Advanced planning
  • Money handling
  • Customer engagement
  • Mileage log maintenance
  • First aid training
  • Weather adaptability
  • Personable
  • Punctuality
  • Risk Assessment

Custom

  • Fitness/nutrition
  • Competing semi-professionally as a surfer for South Africa
  • Running
  • Swimming
  • Traveling
  • Reading
  • Photography/video
  • Painting

Additional Information

ASI level 3 surf coach.

National Surf Coach

Other Qualifications


RLSS Beach Lifeguard Award

Fitness Instructor NVQ 2

Swimming Instructor Level 1

Emergency First Response/CPR Certificate

Pool Life Guarding certificate

Pool Plant Level 1 certificate

Surfing Awards Received: 1st Team Surfing, 1st Team Diving; Award for Diving; Colours Award for Surfing; Best

Junior Surfer, Most Outstanding Surfer; South African National Surfing Team; South African Champion; Welsh

Senior Surf Champ 2012 & 2013, Welsh Night Surf Champion 2013

Timeline

Amazon Delivery Driver

Amazon
07.2024 - Current

Team Surf Coach

Welsh National Surf Team
11.2013 - 01.2015

Head Attendant/Physiotherapy Assistant

Bridgend Resource Centre
11.2011 - 06.2025

Recreation Assistant

Bridgend Recreation Centre
03.2009 - 11.2011

Director/Head Surf Coach

Cressey's Surf Academy
04.2008 - 05.2025

Outdoor Activities & Surf Instructor

Adventures
02.2008 - 03.2009

Fitness Instructor

Quest Health and Fitness Centre
09.2007 - 02.2008

Fork Lift Truck Operator

Elliot Brothers
06.2007 - 08.2007

Retail Assistant

WH Smiths
03.2007 - 06.2007

Fork Lift Truck Operator

Wolseley Distribution Centre
09.2006 - 01.2007

Bachelor of Social Science - Introduction to Computer Science, Psychology, Sociology, Social Work

University of Fort Hare
01.2006 - 6 2006

Recreation Host / Lifeguard

Walt Disney Cruise Line
04.2004 - 10.2005

Lifeguard

East London Municipality
11.2003 - 01.2004

Lifeguard

Jumeirah Beach Club Resort & Spa
09.2002 - 09.2003

Recreation Host

Island Vibe Hostel
07.2002 - 09.2002

Retail Assistant

Just Surfing
05.2002 - 07.2002

Administration Manager

E-FIN Financing
01.2001 - 07.2001

Head Barman / Waiter

The Keg and Rose
01.1999 - 08.2002

Matric - English Language, Afrikaans, Biology, History, Geography, Business Economics

Hudson Park High School
09.1994 - 6 1998

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INGEMAR CRESSEY